[Resolved]  BookMyShow.com — Online Transaction Failed & SMS & Email confirmation delivered 2 hours later

Address:

Bangalore, Karnataka

Hello Sir/Madam, I had booked 3 Tickets online through bookmyshow for the Jurassic World show at 12:55 in INOX SWAGATH MALL Bangalore on July 18th 2015. The transaction was made at 11:20 AM but I got an error saying 'Transaction Failed'. Bookmyshow was very slow that day and when I got error couple of times so I went and directly booked the Movie tickets from the Theatre. My booking details are as below :- Booking ID :- 124796 I then get the SMS & Email Confirmations from Bookmyshow which is past the movie start time. How can this happen when I had got the Transaction Failed error Online. I am enclosing the snapshots of the SMS & EMAIL Delivery times.. Please see that email was delivered at 12:56 and SMS at 1:13 while the movie was starting at 12:55 I tried to reach the Customer care (over phone) and also through Chat but No body helped me instead they said that they have sent the sms and email on time. I also sent them the screen snapshots which showed the time on my mobile and also on gmail when the booking confirmation was received If required, I can also scan the movie tickets that I went and bought in Person as the transaction through bookmyshow failed. I request that I get my entire amount credited to the Account asap.