Bootees — product not received

Hi,
I placed an order in the month of jan 2019. The order amount was of between 350-400 rs, now is about 1 year 5 months still i didn't received my order from bootees.

My order number is #r[protected].

I have contacted them several times. The number comes out every time busy.
I have ordered 2 t shirts from them, also i have emailed them the reply was always like (We will ship your product after 2-3 weeks due to high amount of orders). My question for that is i[censored] know that you cannot ship your products quickly then why are you still taking new orders and ripping people.

I am attaching some of the photos were i tried contacting them via email and several chats on their instagram page.

Thank you.