Boots And Beyond — Sneakers delivered by them

I ordered a pair of shoes from their website after watching their highly invested marketing ads on Instagram which are totally fake. After receiving the order I came to know that this product is not at all upto mark of their price tag ₹ 1300, I demanded refund under their 7 days refund policy . These guys first of all didn't receive the call for 1 week, after which they called me and told to upload the photos of product and invoice on watsapp. After which they claimed it to be used and not refundable, which actually wasn't even worn more than 5 min to check. I even e-mail them of which they gave the same answer that it is used . This company is total fraud and trying steal money of innocent costumers