[Resolved] Bosch — Washing machine power module failure

gjaswanth

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500018

I purchased bosch avantixx washing machine was24460in in 2012. It suddenly stopped working and the washing machine went completely dead (July 2016). I called the bosch customer care and engineer who visited found that the power module of the machine has failed. The estimate price for the repair is close to rs 15, 000/-. This is a very big amount to pay for the power module. These parts are not available in the market and bosch is looting our money. Our old lg washing machine served us for 11 yrs without any problems. The only reason for buying bosch is for its superior german quality. They expect that the customers who have so much faith in bosch to bear such high costs of repair which doesn't seem to be right. They are charging unrealistic amount of money for the repair.
I would suggest other customers to not buy bosch products as they control the spare parts and charge very high premium for them. I genuinely want a reply from bosch and want this issue to be resolved as soon as possible.

Veerendranath
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May 13, 2017

Complaint marked as Resolved

Bosch Home India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2016

Bosch Home India Customer Care's response Dear VeerendraNath, We are sorry to hear about your experience. We have escalated your complaint. Our customer service team will contact you shortly. With Regards, Bosch Home Appliances Team

Aug 15, 2016

Updated by gjaswanth Dear Bosch
Dear Bosch

Firstly, thank you for responding back to me in regards to my complaint.

I got a call from your service personnel in regard to the complaint offering to replace the PCB under Rs 9000/- . I've accepted the quote and he replied he will send some one in 1 or 2 days to replace it. I've waited for a couple of days and called them back at BSH Home Appliances Service Center[protected]. They pulled my account info and replied they have no clue what i'am talking about and who had called me from their office. I've waited until now hoping to hear from someone but nothing so far. It had been over a month without my washing machine. Please look into the issue asap and resolve this for me and make my Bosch working again.
Thank You.

Dr. G. Veerendranath
[protected]
[protected]
[protected]@hotmail.com

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Comments

vpsrath

Bosch is having poor durability of power module. It's gone in just 2 years 15 days and got the 10K quote for same replacement. I feel there is some homologous issue. This part is not considered for Indian electricity environment. This is the reason I see nos of such complaint from other people.

Vinay
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