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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - New Premium Refrigerator not working

User
 Sivarajan Sivasubramaniam on Jul 10, 2014
I purchased a SxS fridge on 1 Nov 2013 from MGB Electronics, Coimbatore. The fridge stopped working on 7 July 2014. Chronology of the events is given below: 7 July 2014 - Fridge stopped working 7 July 2014 - Called 1 800 180 9999 for service support. The support person informed that the system is not working and will call back with 2 hours. 7 July 2014 - The service desk called back at 11.10 pm and the call got disconnected. No further call was received. 8 July 2014 - Called 1 800 180 9999 again and raised a service request # RNA 1407080 47221. Were informed that some would attend...
Complaint comments Read comments [1] Complaint category Refrigerators

LG India Ltd - AC repair unfinished

User
 geetu_iyer on Jul 10, 2014
Dear Sir, We had bought a split AC from LG in Ahmedabad. The AC was working fine for two years & is now out of warranty period. Last month cooling dropped drastically, the reason identified was gas leakage. A complaint was registered & gas refilled on 14th May, 2014. After a couple of days cooling dropped again, complaint was re-registered on 30th June'2014. And then begain our ordeal. The technician turned up, identified the issue, promised to rectify it the next day & the next day has still not come. Repeated attempts at calling the customer care number 079 40040016 or the manager...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Pathetic service by LG - Unique Services - Goa - LIFES HELL!!! (LH)

User
 bennita on Jul 10, 2014
I had lodged a complaint No RNA 140613067349 with the LG call centre for service of my washing maching on 13/6/14. After several calls to the call centre and finally to the authorised service centre and the owner of the same Viraj (ph no, the service engineer Peter appeared on 16/6/14. According to him the motor was spoilt and would need to be ordered and would take 8 days. He also said that there was a possibility of some other part being spoilt but he would bring both the parts and come in 8 days. Subsequently I received a call 10 days later that the part had come but that I was to bring the...
Complaint comments Read comments [2] Complaint category Washing Machines

LG Electronics - Selling Demo/Used TV as new

User
 John Madden on Jul 10, 2014
I bought a new plasma TV model number 42PN4500 from LG Shoppe (Authorized LG Brand-store) owned by Veer Traders in Roorkee, Uttarakhand. I expected them to provide the best possible service that LG has to offer. My story: I paid for the TV and told the manager of the store specifically that I wanted a brand new TV, not a demo one. He assured me that I will get a brand new TV. So, I went home. After an hour the rickshaw person came with the TV and the installer came at the same time as well. When they opened up the TV, there were scratches near the wall mounting holes, which clearly indicated...
Complaint comments Read comments [1] Complaint category TVs

LG Air Conditioners - No Service inspite of complaints

User
 Mrs Shivani on Jul 9, 2014
Original complaint on this forum - 4th July 2014. Remains unresolved with no congtact from the Company. I have been complaining about the inefficient and low cooling of my window AC which has been attended by the service technician Nanhe Pande. However, inspite of repeated visits he has neither been able to solve the problem nor give a clear understanding of the issue, while we suffer in the summer heat. Each time he visits, he has a different diagnosis, which he makes without basic equipment like a temperature gauge: In one visit he claimed all was well with the Ac and serviced the AC after...
Complaint comments Read comments [1] Complaint category Appliances

LG Electronics - Newly purchased washing machine not working properly

User
 Rinku Jhala on Jul 8, 2014
I had purchased a washing machine on 10.09.2013, model no. T70CPD22P, fully automatic top loaded, which says it is just 10 months and also in guarantee. Since the day we have purchased we are facing a problem. At the time of rinse and spin the machine shakes in such a high speed and makes lot of noise that it has also fallen down from a shelf. We have also made so many complaints about it but still there is no resolution. Above all this nonsense system of LG that the customer care executive call us after registering a complaint and ask us to go to the machine and check the problems. Are v here to...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - Rna140705088716 (Poor response from lg customer care)

User
 neerajkumarmodi on Jul 8, 2014
I have purchased 42 inches LED a week before and trying to get it installed by LG but getting no response for the same...called customer support multiple times with no luck

Was not expecting this kind of service from LG


Complaint No-RNA140705088716

Regards,
Neeraj...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - defect in LG LED 42" TV

User
 k ravindra acharya on Jul 7, 2014
I had purchased LG LED 42" TV on 6/07/2013 ( Invoice No.283) from M/S AZTEC DIGITALS PVT.LTD., Udupi, Karnataka State .On 6th July 2014 I found some defect in the TV.That is some lines coming in the screen.As 6 July 2014 is Sunday and I was busy in my work I have given compalint to the dealer M/S AZTEC DIGITALS PVT.LTD., Udupi, Karnataka State on 7th July 2014 morning.Complaint No. is RNA 140707020815.As I have given complaint on 7th morning itself it is clear that the defect in the TV I have found naturally before 7th July 2014.But the dealer said that As on 6th July 2014 1 year completed we company...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - stay away from this one

User
 trivedi_brijesh on Jul 7, 2014
Model # GL-478YLQ4 - refrigerator

I have complained to the call center for refrigerator not cooling last night . I had requested for the visit to be done early in the morning since in this weather it is impossible to hold on to eatables and perishables.

Just now a service chap has visited and declared that the compressor needs to be changed . It would cost me Rs 7000 / . Since now I have no choice but to spend Rs 7000 / I asked him to change it right away .

He has not committed any date and has only mentioned that he needs to confirm from his office /...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Quality staffing not available

User
 rockstar7 on Jul 5, 2014
Earlier, the quality of people in staffing, was better, they talk like an educated people, , but, now when the representative talks, it seems, they are outsourced, wherein they don't know, anything, about anything, in LG, , neither regarding the products, nor the about the departments of LG, it looks like, that either they have hired 4th, 5th 6th, Fail, direct 10th pass karey, wala staff, so that they can cut their oost, They don't have any answer when asked about, the product details., It is not just about representatives, in customer service but even the managers,
I simply had...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Split AC not working

User
 Harshal555 on Jul 5, 2014
I have a Split AC, it runs into trouble, I log complaint with LG Service center (RNA130629022224)...they promise someone will call in 2 hours and visit within 24 hours, no one calls, no one visits...when I complain again...I am directed to Service center, someone finally visits and all he does is cleans the AC and tells me Gas is less and needs to be refilled...when I ask him to do it...he says you have to call on Service center...it is 7 days the AC is still not working and when I call Service center to check, they happily confirm my complaint is closed...fail to understand how a complaint is closed...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - LG India - LG Split AC Service

User
 Senthil_m14 on Jul 5, 2014
Hi, Though i had high regards for LG, past few days your customer service representatives made me change my mind. This is the regarding the complaint# RNA140628064161, i have lot of concerns from the day i tried to reach customer service as my 1 year 3 month old AC stopped working 1. Bad quality of customer calls, i would have tried at least 10 times in last 8 days to 18001809999, either there will be lot of background noise (or) poor quality of signal that the representative voice breaks frequently.No difference if i try from my mobile or from my friends mobile or from a land line number, its...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India - LG Split AC Gas Leaked

User
 Amit Lodha on Jul 4, 2014
hi, it has been 1 year 3month of buying LG Split AC. my ac is facing problem of gas leaked. i am really upset with build quality of LG AC, buying 35K AC thinking that atleast it will run for 3 -5 years, now i need to pay for repair charges. my view dont buy LG SPLIT AC as there build quality is poor....
Complaint comments Read comments [1] Complaint category Appliances

LG Electronics - Complaint against services for LG washing machine

User
 Rachan Chilivery on Jul 4, 2014
Sir/ Madam This is regarding the services of my LG WASHING MACHINE. I had contacted LG customer care (1800180999) on 26-June-2014 and asked for my washing machine to be serviced. Job No .RNA140626015585 Mechanics from LG customer care (Address : LGEIL Hyderabad Direct Service, LGEIL, K/1/1, IDA, Uppal, Hyderabad) came to my house on 27-June-14, I explained him about the problem(i.e when i switch on the machine it works for few minutes then suddenly sparkles come from back of the machine and my house FUSE blows off) .He checked the machine for 2-5 minutes and said everything is fine there is...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - LG E730 Mobile Display

User
 Raju J on Jul 3, 2014
Hi, I have bought this Mobile one and half year ago. Recently it was fell down from 1st floor and the Display was lost. I have taken this to Service Centre, they are not giving guarantee that they can replace the display. Saying it was an old Model. Whether it is an Old Model or New Model, there should be some proper service, how can we loose a mobile where the cost is 15K+. It has been more than 4 weeks since i given my mobile to service centre, till now i did not get any call on its status. I have given it in service centre Panjagutta, Hyderabad Very poor service... Let me know if...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

LG Electronics - Making holes in clothes .......Front loading washing machine

User
 dimplejagania on Jul 3, 2014
Dear sir
I am facing this problem from last six month.Three month ago a engeener came .He advise me to use delicate for regular clothes. I did that.But problem didnt solve .Agaian i called 8th june to call center and register my complain but people from ther are nt ready to clean drum they want to change drum
And they talk very rudely ...Mr chandes from jamshedpur lg service station
Still i am calling to call center .In call center they say engineers will come in 24 hour but one month past no body came....
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - no remedy in 18 months

User
 manoj100 on Jul 2, 2014
D/sir, I purchased my washing machine model no. WD 80485 NP in mar 2009 with 24 month + 24 months extended warranty.In Dec 2012 I noticed that the digital display is not working properly and finally the machine stopped working.I made a complain on toll free no. After 3 days one Mr. M.K.Gupta visited my house and told us that mices have destroyed the cord of the machine which will cost about 4800/-.I told him that my machine is under warranty but he regret that extended warranty doesn't cover these items.he put himself my warranty card on the ground that after consultation from senior officers...
Complaint comments Read comments [1] Complaint category Washing Machines

LG India - Long pending complaints regarding malfunction in 2 LG Split AC (2 ton each)

User
 sanjaycin@gmail.com on Jul 2, 2014
Hello,
I lodged 2 complaints on June 22, 2014 regarding malfunctioning/ no cooling in 2 of my split ACs (both 2 ton ACs), complaint nos RNA 140622065452 and RNA 140622065495. LG engineer from Noida DSC, Murali visited us on June 23, 2014.

In one of the ACs, he found the problem with the motor in outdoor unit and after cleaning etc made it work there only (Complaint no RNA 140622065495). He also suggested that we might have to change the motor in near future. On this, I requested him to keep this unit under observation for a day to see whether motor worked fine or not, hence...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India - non repairing of MW oven, due to age more than 5 years

User
 arsitar on Jul 2, 2014
i have a mw oven 9 years old. meanwhile mw unit was changed once in kolkata. now it is not functioning. one small fuze is getting burnt time and again and display is going off. Lg took the unit for repair and returned saying the unit is more than 5 years old and spares for this are not available. as an electrical engineering i understand there is no much of problem and the repairment should be re-looked....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Exceptionally poor customer service and after sales support under warranty

User
 machax1 on Jul 1, 2014
We had purchased an LG Fridge (Model Number 478 GEX 5) for Rs. 49500/- on 16th November 2013. We had not used this fridge till 1 April 2014, which is when we shifted to a new house. Now, barely 2 months in service, this fridge has broken down. We called LG Pune Customer support & Services on 24 June 2014 and they had assured us that they would send someone in 48 hours over to get it repaired. The person came a day later than promised. More importantly, he was not able to identify the problem involved and said something vague about a part being damaged.Again, this person told us that our problem...
Complaint comments Read comments [3] Complaint category Refrigerators

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