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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - Over Charging for spare parts

User
 arabhilash on Aug 22, 2014
Hi, I bought a LG mobile P500 some 3 years back. The mobile cost me about 12K at that time. Recently the mobile stopped working. So I took the same to an authorized service centre at Trivandrum. On checking the same, the service personal told me that the issue is with the motherboard and the same needs to be replaced. So I enquired about the price for the same. They told that the same will cost me Rs.8500 plus Tax. For a mobile bought for 12K, the service centre charging 8.5K cannot be accecptable . Now a days we get a mobile phone with 1000 times more functionality than in this model will...
Complaint comments Read comments Complaint category Mobile Handsets

LG Electronics - Pathetic after sales service : LG refrigerator

User
 ManasGanguly on Aug 22, 2014
I have purchased LG new refrigerator from BK Roy & Sons, Barrackpore, Kolkata in May 2014. Since Sunday 17th Aug, the fridge is not working. We have lodged complaint with LG service centre on 17th Aug. Complaint No is RNA140817061809. Mechanic attended and informed us PCB is not working. Local service centre informed us . it will take 10 days. We are suffering a lot without fridge. This was one of the costliest fridge of LG we have purchased. They have informed it will take time. We want the fridge should be replaced immediately and new fridge to be given to us or an alternative fridge to be...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - LG-E615 Mobile Software Problem- Poor Service

User
 Pradeepbalan on Aug 22, 2014
Dear Sir/Madam. This is pradeep. I had purchased LG-E615 Model Mobile phone IMEI N0: 353792055789155. Taken on 28/08/2014. Now also in warranty period. in between past moths i have seen more problems in this phone(Software Problem, Touch pad Problem, Applications features not working properly, Application Processing Very Slowly). Two or three months before i have shown LG Customer care at Marthahalli-Bangalore. They are done simply flashed then gave return back to me. Now again same problem came from last four days. i want immediately proper repair or replacement. Kindly please take serious action...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - New Refrigerator is not working

User
 Chikatla ramachandra prabhakar rao on Aug 21, 2014
Hi Team, I have Purchased brand new refrigerator on 17th of Aug 2014, till now it is not working, i raised a complaint to LG customer care regarding the same with Ref: RNA140819024325, but till now, noone reached at my home to look into the issue. This is really ridiculous service from LG, even the brand new Refrigerator is not working, and noone is responding properly, I dont think there is any SLA's defined for LG. So i am really looking for the response, so please suggest me asap, how LG can help me with the same. Thanks!! Ravi Kumar 8928288996...
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics - Microwave Parts obsolete

User
 Salil Bangale on Aug 21, 2014
Dear Sir, We have a microwave MC 767 W model which is purchased in 2005. Start Button of the microwave on touch panel was not working. Complaint was registered with help line for the same problem. Complaint Number 140820043555. LG Technician visited for repair and found touch panel and some IC on the panel (Control Card) is faulty.Technician noted down the model number for ordering the parts, he said after receipt of part repair will be done. Today technician called and informed that the part is obsolete and company is unable to supply the part, service for the part and suggested to give the...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - NON REPAIRING OF AC

User
 Sharad Rajoria on Aug 21, 2014
MY COMPLAINT NUMBER BOOKED ON 29.07.2014.COMPLAINT LODGED FOR NON COOLING OF AC.THE ENGINEER (MOBILE NO.7566660944)VISITED AND SAID THAT GAS LEAKAGE PROBLEM AND WILL REFILL IN CLEAN WHETHER.WHEN I CONTACTED TO HIM IN THE NON RAINY DAYS HE SAID THAT HE IS IN ANOTHER AREA AND WILL COME "TOMORROW". AFTER THAT I CALLED TO HIM SO MANY TIMES AND HE REPLIED TO ME EVERY TIME "TOMORROW".I CONTACTED SO MANY TIMES TO UR TOLL FREE NUMBER 18001809999. THEY REPLIED THAT HE SEND REMINDER TO LOCAL REPAIRING CENTER.I CONTACTED SO MANY TIMES TO UR LOCAL SERVICE CENTER BRANCH HEAD SMT.HEMA MAMTANI ON MOBILE NO.9644009126...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - REFRIGERATOR PROBLEM NOT SOLVED

User
 srini.350 on Aug 21, 2014
Hi sir as we have brought refrigerator on month of April and the door got loosened so we complained about it the svc engineer came on month of July 3rd and repaired but the repair was not satisfied because door is not closing properly so we complained again on 23 July and the same engineer came and repaired and at last the engineer said that you have to close the door as the door will not close automatically and we complained about that there is no ice formation as the water droplets are formed always and the cooling is low the engineer checked and said there is nothing wrong but still we have door...
Complaint comments Read comments [3] Complaint category Refrigerators

LG Electronics - MY PLASMA TV 42' was faulty within 1 and half year of purchase and now lg service centre verbaly given estimated cost of 21000 for repair.

User
 ktps on Aug 20, 2014
My LG Plasma TV was giving problem and became major faulty within 1 and half year.Now product was in LG service centre for last 9 months and over.Service center never provided me estimated cost.only giving verbal estimated cost of repair.and how foolish i repair it on Rs. 21000 after buying new product in 48000 only after 1 and half year.In my house all product are LG product.Now i am extremely disappointed with lG.and recommends in PUBLIC INTEREST NEVER BUY a LG PRODUCT.In fact all suffered people I request to start a campaign in social media like FB, TWITTER, Linked in, Whats app etc. for awareness...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - LG Washing Machine PCB gets faulty twice within two years of purchase and in a frame of two months

User
 Maneeshat on Aug 20, 2014
I have purchased a washing machine in 2011 Sept Oct and suddenly the START button of machine stopped functioning in the month of July 2014. I registered a complaint with LG for same. On visit techinician told me that the PCB has gone faulty and so will have to get it changed. This costed me 3500+ Rs. Within 2 months again the machine stopped working and had to register the complaint again. And again was told that the PCB has gone faulty and need to change the same and will cost around 5000 rs. To add this complaint registered in Mumbai on 12th Aug was cancelled without any intimation and on discussion...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - LG PRODUCT FAILURE AND POOR CUSTOMER SERVICE FROM MANAGERS

User
 gvpkumar on Aug 18, 2014
Hai, This is for anyone in LG who is interested in providing better customer service I sincerely hope at least CEO of LG would be interested. I am writing this to bring to your notice the kind of frustration and how my interactions I had with LG customer service. My history: Model :32 inc LCD TV. Last Complained date : August 8th 2013 Recent Complained date : August 13th 2014 Cell Number: 9886999090 STATUS : No body seems to bothered about my concern. Real Frustration : Are customers really insignificant and their time and interest in your products means nothing for your company...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - LG Electronics Pvt. Ltd. - Wrong product delivery

User
 saurabh_stu on Aug 18, 2014
From Sargam Electronics, sector 18, Noida, I booked model 7519PV washing machine on 3rd Aug’14. The dealer promised to deliver the packed piece at my residence by next morning. When I received the product, the delivery boy told me not to open the box. He reasoned that it is the responsibility of LG executive to unpack and install the same. When I didn’t get any installation call from any of the LG executive for next 10-12 days, I decided to unpack and install it myself. When I opened the box, I was surprised to see that dealer has delivered wrong model i.e. 7519PR. The worst part is that...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - Wash machine TUB breakage..One of worst product in LG

User
 Kishore Kumar on Aug 18, 2014
After Purchasing of LG wash machine with in a day i complaint leakage of the water from the machine.for that technician came and misdirect the water connecting tube then we made arrangement new water tube to connect at cost RS 650.After this condition persist again v contacted technician in spite of repeated calls the technician told that have been swifter to some other place in late response and new technician came and attended our machine.He showed the breakage of inner drum in two places and narrating is advice to approach higher officials days after he came with an senior technician and took...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - Air conditioner cooling problem

User
 Akshita Majumder on Aug 17, 2014
I've purchased lg split ac in may 2014 since beginning there is a problem of proper cooling . After filing complaint in july end and getting it rectified . after 15 days I am again facing problem regarding improper cooling. after techician visit it was observed outdoor unit had problem and needed replacement. within two months the product found defective although the required outdoor unit received at local service centre lucknow bt till today the same hasn't been replaced . is it justifiable to not to provide service on holiday although the product is under warranty. it is really shameful which...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - its a shame

User
 rahul chandraker on Aug 15, 2014
irresponsible company...irresponsible staff...from monday my fridge has come ...they have took my money also...and fridge is not made at all...after complaining also its 6 days...nobody has responded...i request everyone please dont purchase the product l.g...sirf thante hai yeh log...customers ko rulate hai...i will go to the court and station..as well as consumer foerum and 1000000% in media ..just wait and watch......
Complaint comments Read comments Complaint category Refrigerators

LG Electronics - No phone call from the service centre not even from the manager

User
 rahul chandraker on Aug 14, 2014
no body has called and came for the fridge they told they will come again in 24 hours...magar now its heights...its 3-4 days noboday has came and contacted us...what a shit company is this i have to anyhow publish it into the PAPER and INTERNET about LG electronics...just think about the normal people how much we are suffering and by giving money also... we have given MONEY ALSO...kaisi company hai aapki...please do something...
Complaint comments Read comments Complaint category Refrigerators

LG Electronics - no reply no phone call after the complaint sine 3-4 days

User
 rahul chandraker on Aug 14, 2014
no body has called and came for the fridge they told they will come again in 24 hours...magar now its heights...its 3 days noboday has came and contacted us...what a shit company is this i have to anyhow publish it into the papers and net about lg electronics...just tink about a normal people how much we are suffering and by giving money also...please do something......
Complaint comments Read comments Complaint category Refrigerators

LG Electronics - AC service & repair

User
 g_i_r_i_s_h on Aug 13, 2014
My First compliant was logged on in the month of February 2014 for non-cooling of A.C. Initially I was told that there is no Gas in AC & may be pipe leakage. Then Mr. Naresh & Mr. Abdul your technician attended AC after doing & checking the indoor & outdoor unit they told that out-unit two nuts are leaky. They changed the same & filled gas & charged RS. 2500/- vide retail Invoice no 1675 dated 8/3/14 i.e after three days from first visit. But within 10-15 days the AC cooling effect was gone. After several reminders your technician attended complaint and filled air in...
Complaint comments Read comments [1] Complaint category Appliances

LG Electronics - No response of complaint rna140809056595 gl292rpjl refrigerator

User
 SURYAATUL on Aug 13, 2014
We have purchased new gl292rpjl 258 l refrigerator on 07 aug.14 there is some interior
Assories are missing like two steel iron rod rack for cold drink bottles and one door/box missing in freeger cabnet. There is no response form company progress in this subject.

Surya prakash gupta
C/o dr. Sudhir vijayvergia
Near iti road, hoshangabad,
M.P
Mobile 8602244257/9039090555...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - pcb

User
 basant_kt on Aug 13, 2014
My Name is Basant kumar. I am staying in Hazaribagh, I purchased the L.G.Washing machine in 2011 with cost of Rs.15, 000/-approx. With in 3 years, washing machine was not working and I logged the complaint and Person came to my home and he told that he is issue with PCB. and total charge for replacing the PCB is 3, 700/-. I bought the L.G.Washing based on the BRAND NAME, but it seems L.G.Washing machine is poor quality as compared to the local washing machines. Its pathetic that after spending 15000 for a washing machine, I need to spend another 3700 with in 2 years for a minor program error. I...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - Not getting cool + no air filling + Not responding

User
 rahul chandraker on Aug 13, 2014
no one calling back and replying i registered the complain regarding my fridge on 5th..to lg customer care..they took my fridge on 6th and told me tht fridge will come back within 2 days ...but they didnt sent..i again called them they didnt picked up the call..on next day through customer care i got the no. of manager miss suman chaudhary from raipur the manager of lg ...simultaneously 2 days i called her she pick the call for 2 days but after tht she told i will call back in 10 mins she didnt called for 2 days..after tht fridge came back on monday...and at monday evening the fridge was not working...
Complaint comments Read comments [1] Complaint category Refrigerators

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