LG Electronics Customer Care

LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
+91 120 256 0941
+91 120 256 0900
+91 120 256 0940
Mobile:+91 99 5305 0430
Satisfactory Rating
1%
Complaints
3547
Resolved
17
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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LG Electronics Complaints & Reviews

LG Electronics - Tv wall bracket not given

User
 Yashank Desai on Jul 30, 2015
My product is a Lg smart led tv 4k ( cost=1, 42, 000) My product is 11 days out of warranty I am requesting for a wall bracket from the company...and the company is not ready to gove it to me. They are charging 3500 rupess excluding tax. So i wanted to get it for free as wall brackets come with the t.v and i did not get one. Its not even like the t.v has dome error and i am requesting for the service...the problem is there is no wall bracket...
Complaint comments Read comments Complaint category TVs

LG Electronics - Discouraging behaviour

User
 shenoysm3 on Jul 30, 2015
The LED TV at our house has issues in display and the reason being diagnosed as faulty motherboard. As per the commitment, part was to be replaced in a couple of days but till date, the issue is not resolved. The complaint date was 13/07/2015 and the complaint number was RNA150707076030. There were several contact details provided stating the designation as regional heads, both are not picking the calls till date inspite of several tries. 1) Princy - 9539007852 2) Sudeep - 9539931555 Kasaragod service center is not providing proper answer. They come up with several statements like part is...
Complaint comments Read comments Complaint category TVs

LG India Ltd - Non-availability of Parts

User
 sokhiharraj on Jul 30, 2015
LG Tromm 5.5 Kg Front Load Washing machine (model WD-85295NP) Complaint No. RNA150723031717 dt. 23-7-15 LG service people failed to repair my machine citing unavailability of spare parts. Multiple service engineers cheked on the machine - one said there is a sensor error, another said that pressure switch is malfunctioning, finally they said PCB error - and then ultimately informed me that the spare parts are not available anywhere in India for that model. Further, they advised me to contact a local repair person who could have spare parts as he was an ex-LG service centre person who could...
Complaint comments Read comments [1] Complaint category Appliances

LG Electronics - Kindly get my LG LED Display replaced immediately and get my money back

User
 ISaurabhKushwaha on Jul 29, 2015
Sir/Madam I had purchased a LG LED TV 32"_Model No-32LN5110-TB in Oct 2013 and it starts causing problem with its display from the very beginning. Even I had registered a complaint on 08-10-2013, compliant no: RNA131008056567 and many more complaints, to replace the defective piece but engineer did not entertain the request and temporarily repaired the same, which would now results for permanent wickedness. Therefore, Again I registered a complaint on 22-06-2015, compliant no: RNA15062205388 to change the display but at this call LG Engineer Mr. Sandeep Kumar offer me to get RMC on the defective...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - Product Under Warrenty_Not providing repair/Replacement

User
 Sachin819 on Jul 28, 2015
Date Incident :-21 Jun 2015 Complaint Number :- RNA 150622037108 Service Center Number :-022-65670052 Product :- TFT LCD Monitor Request for Repair as the product, as it is under warranty. I am using LG monitor model no E1942C from Mar 2013. This product is under warranty of 3 year. On 21 June 2015 i had called LG service for Monitor related issue. The service engineer from LG side visited on 22 June 2013 and identified the problem. He told me one parts needs to replaced and it will take 3-4 days for the same. After 4 days i got call from service center that they don't have the parts...
Complaint comments Read comments [3] Complaint category Computer Hardware

LG India - Extremely poor service - Disgusting !

User
 Aarti N on Jul 28, 2015
My registered mobile number is 9930470088. Since the last 3 months, I am facing recurring problems, with my LG 365 litres double door, 3 years old refrigerator. I have been lodging complaints, only to hear the foll feedback : a) Part is called for b) Part has not yet arrived c) When the part will arrive, we will repair your fridge. The complaint lodged last week, is not yet resolved. I only keep getting assurances from your team but nothing happens. The engineer (have serious doubts on their capability) who came yesterday, brought a compressor, since the earlier technician found a...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Bad hardware and even worse after sales

User
 Amritabh Bhattacharya on Jul 26, 2015
I bought an LG split ac on 07-06-2015. After 2 weeks, the indoor unit started leaking water. I registered a complain and was solved for the time being. Again after 2 -3 weeks it again started to leak water from the Indoor Unit. Again lodged a complaint, and a technician came and did something. The water dripping was stopped for a while. But after few hours it again started. again I lodged the complaint. But now am getting to hear that the "Service Centre" is of on that particular day so i have to wait for their mercy to get my problem resolved. Now my question is if LG is promising to resolve...
Complaint comments Read comments [1] Complaint category Appliances

LG India Ltd - Unavailability of LCD TV 32LG80UR-ATR parts and unsatisfactory service

User
 arvind kumar tripathi on Jul 25, 2015
Dear Sir/ Mam, LG Electronics, I Arvind Kumar Tripathi had purchased one LCD TV 32 inches [Model No. 32LG80UR-ATR; SET Serial No. 812LPFJ0006003] from kara bazaar motijheel which was organized in Kanpur there my tv was booked with your dealer Mahlotra Agencies in front of Mariumpur Girls Inter College, Kanpur in the month of March-2008. Since then it was performing well enough till dt-03/06/2014 afterwards there were some serious electronic problems occurred like LOSS of DISPLAY and SOUND VOLUME every after 15 minutes or HALF an HOUR of its running. Then I contacted several times on LG Customer...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - LG washing machine not repaired .reason being delay/non availability of parts a

User
 snand on Jul 24, 2015
my lg machine whuch i purchased from madaan electronics, ambala cantt stopped working on 14th july2015. a complaint was registered on 15th july 2015 but the staff came on 17th evening just checked and left stating that they will come back with a new pcb of the machine. they came after two days and changed the pcb. well after they left the machine was not holding any water it was directly going down the drain pipe after constant calls they picked and some other staff came next day giving altogether a different diagnosis that the wiring needed a change and they didn't have its part, well after two...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - Old discontinued Model of Refrigerator sent to my home instead of Model that I selected

User
 Staneja2014 on Jul 24, 2015
I bought a LG double door refrigerator (Smart Inverter) Model No lg-GL-D402JPZL from Super Electronics Pvt Ltd, WZ-44/2B, Krishna Puri, Outer Ring Road, Vikas Puri, New Delhi -18, through its proprietor Mr. Rajinder Singh (9891344443, 011-25997123. To my shock, the model delivered and installed at my residence in my absence was an old and discontinued model. I called the dealer next day and requested to change the model. He kept on giving one or other excuses. Finally, He introduced me to Mr. Tarun Kumar, Area Sales Manager of LG (9873337925)for West Delhi. Mr. Tarun assured me that he will get...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Issue with lg led tv.

User
 GajendraV on Jul 22, 2015
We purchased a tv Model no: LED/47LE5500 on 04-03-2011 from unilet bangalore. We had taken an AMC on 27-july-2013 for a period of 3 years by paying an amount of 23, 468 rs. On 6-july-2015 we had registered a complaint regarding poor picture quality Vid complaint No: RNA150706028190. lg service engineer had come on 6-july-2015 by name Abuswaleha M had inspected and stated that display panel need replacement and it requires 7 working days for arrival of parts. On 15-july-2015 they have informed over phone that panel is not available and the TV will be replaced within a week's time .But till now...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - Call not attended several time

User
 s k rathi on Jul 22, 2015
Greetings,

We are using the LG Electronics Products.

I have called 10 times for your service center people last 3 days Only call going and waiting but none of the service people

attending call nor calling back and my call charges going on. I am retired person i donot have much money to spent for call.

My Front load Washing Machine making lot of noise. Request your support to rectify the same free of cost without ant delay.

Awaiting your prompt response with reply

Model No. WD-80495NP

Thanking...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Washing Machine - Very very poor service and lire the employees of lg and harassment to the customer

User
 Heri on Jul 21, 2015
I Harish shah cell no 098252 03686 staying at Ahmedabad. I have very very worst experience about the lg company. My complained was for the washing machine. The drum of the lg washing machine fully automatic top loaded all of sudden broken while working. I had given complaine on toll free no. A technician from the service station from Ahmedabad came and told me this machine to be taken at service station for replacing the drum for that they will charge nearly Rs. 600/- for transportation and Rs.550/- service charge. After 2 days they had taken WM at their service station. After 2 days they gave my...
Complaint comments Read comments [1] Complaint category Washing Machines

LG India Ltd - LG Product - Poor Services under AMC period

User
 hpsinghk on Jul 21, 2015
Would like to apprise you that I had brought LED 32” in the month of November 2013 and make the AMC on 5th July 2015 through your executive Mr. Rohan (8860622644) before making the AMC he had made the video and take the lots of photograph. After that he had made the Annual maintaince contract. But unfortunately on 19th of July the suddenly black screen is appearing in LED, display was not coming, I had lodge the service complaint, your service engineer told that display panel is not working, it will replace. He has forward the complaint to your service center. On 20th of July you service executive...
Complaint comments Read comments [1] Complaint category TVs

LG India Ltd - LG Electronics - Poor product and service support

User
 RAHUL DURAISAMY on Jul 21, 2015
Dear Sir/Madam This is Rahul D from Chennai. We have problem with LG washing machine which is under warranty. Cloths washed using this machine get faded away. This complain as been raised in April 2015 wide service request RNA150413042339, RNA150413039294 again in June 2015 wide service request no:RNA150601023144, RNA150608043691, RNA150601023144. No proper solution is being provided on all complains. We are extremely regretted buying an LG product which has very poor performance and customer service. Service engineers doesn't pick phone call and provide proper feedback. We have lost cloths worth...
Complaint comments Read comments [2] Complaint category Washing Machines

LG India Ltd - LG Fully Automatic machine not washing the cloths properly

User
 Mohitchaudhary01 on Jul 21, 2015
Dear Team, I have bought a LG T10RRF21V 9Kg Top Loading Washing Machine on 8-March-15 in Rs.27000 from flipkart. Since the day we started using the same, we are facing one or other issues. Starting from the high sound, alignment issues, Balancing error and uncleaned cloths, we have faced all kind of issues. In past 1 month itself, we have called around 6-7 times to LG customer care for these issues. But the services we received were pathetic and the issues were left unresolved. Every time the executive came, they ensured that the issues were resolved but they aren't. Now the worst...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronic India - Cheated by service center over charges

User
 udayanithi on Jul 20, 2015
Dear LG Customer Service.


On 20th May-2015 my refrigerated over cooling problem. I search the LG customer care number from Google. I Find the below LG customer care No.9677044199 which I called on the same day I given the complaint they not given any complaint Number to me. On 21st from LG service centre someone called up Mr.Vinod he visit my residence he said timer issue & one more device under problem & he said that to be replaced.

He said that for replacement of device Rs.1850/- plus service charges of Rs.400/- i was in the office i said to mother...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Color LG TV

User
 pc meena on Jul 20, 2015
LG customer care provide complaint no RNA150716074767 is given by Vijay Mishra. Mr. Mishra come on my home and mishra say your TV picture tube in bad condition. my TV in Three Problem (i) Picture problem (ii) On/Off switch problem (iii) TV in dish wire connect there problem. Mishra ne koi bhi problem sole nahi ke or my wife se 285/- visit charge le gaya. Mr Mishra ne TV ko Tuch tak nahi kiya. Vizit charge tab late hai jab koi bhi Maintenance nahi hota ho. my wife ne switch and loose wire ke liya bola then mishra say tube change ke sath hi hoga. I am not satisfied and appeal in consumer...
Complaint comments Read comments Complaint category Electronics & Appliances

LG Electronics - Water leakage from indoor unit

User
 ghoshprashanta on Jul 19, 2015
Purchased 1 ton Split A/c on 16.3.2015 from local authorized service center. From more that a month i have facing water leakage problem from indoor front side cabinet. Several time problem have been attended by your service person but still it is un resolved. Please find attached snap of the same as a pictorial evidence. Moreover complaint has also treat as closed/completed without attending the complaint. For reference i have docked a complaint vied complaint No RNA 150717128857 dated 17.7.2015, no one turn up in my house to attended the problem but status shown"completed". Please find attached...
Complaint comments Read comments Complaint category Electronics & Appliances

LG Electronics - Microwave Oven not repaired even it is in Warranty period.

User
 neerajharsh@yahoo.co.in on Jul 19, 2015
I have purchased One microwave oven with my wifes name Manorama Mishra and get AMC of it. Prevoiusly Iwasat Delhi but now shifted to Ghaziabd due to school of my children. Panel board of this oven is faulty, This oven is repaired two times at LG service center Patparganj . After repairing it has not been worked after 2-3 days. Again complainting finally told to me that this model is outdated and Panel can't repaired. Last one and half years this oven remain as empty box at my home and I have wasted a lot my of time on this. Now warranty of this oven remain only for two months. If this model...
Complaint comments Read comments Complaint category Appliances

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