LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 12%
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4260
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
75
54


Mobile:
Mobile:
38
36

Customer satisfaction rating
12%
Complaints
4260
Responses
1959
Resolved
34
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LG Electronics Complaints & Reviews

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LG Electronics — Lg service bilaspur cg

 ravi.jitpure on Jul 26, 2016
Recently i am facing some problem with my lg nexus 5 mobile. I was in sweden and there is no lg service center in sweden. So i thought i will get it repaired in india lg service center at my home town bilaspur (Cg).

Lg service center and overall service of lg is so pathetic. Employee of lg service center bilaspur don`t even know how to take the complaint in system. I thought its fine, they gave me manual receipt. They checked the mobile and said it would cost me 14000 rs to change motherboard of the mobile. I said ok, i need it to be repaired as i like this mobile very much.
Complaint comments  Read comments Complaint category Mobile Handsets

LG Electronics — Complain about smart phone service

 rushang.sheth on Jul 26, 2016
I have a complain about my smart phone lg g4. i bought my phone before 7 months (nov 2015). my smart phone has highly heating problem from 3 months. so, i gave my lg g4 to rajkot service station 5 times, but till now i didn't get any positive response. the services of lg branch office and service centre is worst.

They gave me a very negative response....
Complaint comments  Read comments Complaint category Mobile Handsets

LG Electronics — Lg g4 repeated motherboard issue - product fault

 Santosh Siddappa on Jul 26, 2016
Hi dear lg team,

This is santosh siddappa and my mobile number is 9845296430. I purchased lg g4 mobile last year (30th jun 2015) through employee discount as my brother is an lg employee and faced mother board issue in 6 months.
When the board was replaced i requested for replacing the handset itself but was assured i will not face any issue.
But now i again after 6 months i have the same motherboard issue and the service center guy is quoting rs.9800 for replacement. I do not understand why i was misguided.
Now it's 1 month past the warranty. Request you to...
Complaint comments  Read comments Complaint category Mobile Handsets

LG Electronics — Washing machine not working

 mubs1017 on Jul 25, 2016
Hi,
This is with regards to complaint no RNA160723059049, I have been trying to reach your team since few days to repair my washing machine but there is no proper response from them, Iam would request is someone can visit my home and do the needful, without visiting they are anticipating some part is gone and it needs replacing, Iam ready to pay what ever the charges are but appreciate if this can be expedited.
Didnt expect this bad service from LG.
Really appreciate your help on this please.
Thanks...
Complaint comments  Read comments [1]Complaint category Washing Machines

LG Electronics — Continuous 4 time mail doing - but no response - treat this urgently (lcd screen defect)

 Ishu Jaiswal on Jul 25, 2016
Dear lg administration,
Ir this is to bring your acknowledge that i had purchased led on 29/11/2015 from kanpur lg electronics shoppemalhotra mariampur. my total amount of purchase was 92300rs which includes some more appliances of home segments.
My issue is this my led screen is not functioning and its panel screen is showing error while opening. means screen is blank only sound is audible. as your technical person visited and confirmed that it is damage from inside led screen so you have to bear the cost and confirmed that from inside its chemical liquidation is been spread which...
Complaint comments  Read comments Complaint category TVs

LG Electronics — Lg led tv 3rd which is under amc. company not replacing the spares but forcing us buy new tv [Resolved]

 mohan bhat on Jul 25, 2016
I had purchased a lg 42 lw 5700. Atr led tv with 3 d on 27.11.2011. I also entered into an amc for the period from 18.112013 to 17.11.2016 from lg company vide their invoice no. Arsinvmanakc13/158 dtd 18.11.2013.
On 25.05.2016 the tv broke down with no display and i logged a call with customer care toll 1800 180 9999 and secured bi, rna 160525040671.
After few days a representative from lg customer service fatorda, goa named mr. Dheeraj visited us and on after looking at the tv stated that the picture tube has gone and it will be very expensive. I told him that we have an amc which...
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — Company is not actioning on refund

 Abhijeet16 on Jul 24, 2016
Worst product... Never buy this.
A biggest flaws of this product is that water storage chamber where ants or any insect can easily get in and spread their waste and u can see these wastes in your glass of drinking water. Company claim about 100% protection from such issue.
I am the victim of this product and on complaining to lg they did the replacement, however i had requested for refund but lg people replace the defective unit with the new one. But no new warranty has been given. I was facing issue since last 6 month but action was taken after 6 month and on claiming for new warranty...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG India — Ac service

 RPuri on Jul 23, 2016
Complained for lg ac service and gas filling today morning at service number 09867472888. Was told person would positively attend latest by 1500-1600hrs. Got a call to attend at 1500hrs. Had been calling given number 9971713557 every 30mins but the person kept giving excuses that he is on his way and is reaching anytime. At 1930hrs, got fed up waiting endlessly, and called service number again to let him know in hindi that would complain from top to bottom. The person had the audacity to say "go and do that now, we will not attend to your complain". This is the after sales service lg offers? Shockingly...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Regarding not satisfied service

 shriyansh kumar jain on Jul 23, 2016
I am very disappointed with your lg service, i called your local service center and they came and repaired my fridge two times but again some problem comes, i am facing such a problem last 25 days and after 4-5 days of complain and so many calls they are coming but not solving my problem,
so please do something. Contact no. 9415629365, email ID shriyansh.jain1401@gmail.com...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — Very poor service with bad policies by lg

 Mohd Furqan Khan on Jul 22, 2016
Dear sir,

This is to inform that 4 years back i had purchased a lg 32” 3d lcd. It worked well initially but even before 1 month, there was a problem in display and the service center told us that the panel has a problem and needs a replacement. We did not get repair cost of lcd and service engineer told us that part supply end in company. The job number is rna-160229080401. The model is 32lw4500t.

Now, we have been informed that the panel again has got a problem and needs to be changed but part is supply end.

Now i am unable to understand that what...
Complaint comments  Read comments [2]Complaint category TVs

LG Electronics — Lg dd no 56 fridge

 nasertk on Jul 22, 2016
Please note that i had purchased a lg fridge from your distributor p sankarannair & co, mahe on 26/8/2012 and it was running smoothly till beging of this year. During this year i noticed many complaints on your refrigerator and i called your local service center and they came repaired the fridge three times and i paid a total amount of rs 2400 but within one month time i am experiencing the same problem like getting ice on friezer side and bottom side it is warm. For the same problem i paid the amount but your service sender could not solve the issue even after servicing and paying the amount.
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

LG Electronics — Non-attendance of washing machine complaint

 Anil K. Verma on Jul 21, 2016
The spinner of my semi-automatic lg washing machine is not working. i lodged a complaint with lg customer care number. the complaint was registered and i was assured to attend my complaint within 24hours. but even after five days no one has turned up. my address has already been taken by the representative of the company. i think lg comany is lacking in after sales service. i hope this would help me and machine will be attended to....
Complaint comments  Read comments [1]Complaint category Washing Machines

LG Electronics — Spot light reflect

 Aanchal Tandon on Jul 21, 2016
I purchased a tv lg led 32lb550a from bains electronics, sunny enclave, kharar on 5 october 2014 for rs 25000. recently a bright spot was noticed on screen and we contact with your service center they told us led reflector will replaced and it cost around rs 13000. its just 1.9 year old and i cant expect a branded company product, hence i request action from well reputed company. we only use electronics product of lg. so i expect a good resolution from your side as soon as possible....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Defective tv sold

 rufusut on Jul 21, 2016
Hi,
I purchased an expensive lg smart 32 inch tv which went bad. The technician and area sales manager of lg came to my house to take a look at it. Its been over a week still my tv is lying idle.
It is also a case of manufacturing defect and lg should recognise it. It should send a new tv to replace the defective tv.

On speaking to service manager, he said he hasn't got approval from head office. No one in lg customer care is helping me to speak to someone in their head office. I am stuck with a crap they call tv. Lg products are the worst.

Regards,
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — Due to discontinue of plastic parts

 vishakev on Jul 21, 2016
Company's officers are not responding for my refrigerator parts.and i am facing such a problem last from 5 days . I am not satisfied with ur companys policies.i visited nearby my place to your service centre and ask for parts which i want to buy but they said that this plastic parts is not available anyhwere in india . Then i talked to dsc manager of that branch same reply got by that senior manager of that branch . Later on i register one more online complain to the company but still i didnt got the solution . They say that You have to search this product in the local market i do that also. If...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — AC non operational

 Mukesh kumar 144 on Jul 21, 2016
I am greesh jain, having amc of lg split unit. I complain to customer care & technician visit at my home.

Now service team is saying that amc paper code is not for split unit it is for window unit.

I having only single ac & service engineer visit during ams & provide me papers after taking amc cost.

Now no one is ready to resolve the issue....
Complaint comments  Read comments [1]Complaint category Appliances

LG Electronics — Faulty lg g4 mobile

 master_vijay on Jul 21, 2016
Hi,

I am from kolkata. I have got lg g4 which was purchased on 14-08-2015. Due to fault in motherboard my phone stopped working. I took it to the shop in city centre, salt lake, kolkata (From where i purchased it) and lg representative asked me to hand over the phone to him so he can get it repaired.

He sent it to lg repair center in baguhati, kolkata, west bengal and they immediately replaced faulty mother board with new motherboard.

No one ever told me that i will lose all my data on phone. I had some really important data on my previous hardware...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

LG Electronics — Fake product of the year lg led tv 42lb5820

 vdiscover on Jul 19, 2016
Hello...


I vinod pillai had happened to purchase lg led tv taking into consideration of your company’s name and reputation in the market “as the most valued and number 1 in sales and customer service”.


Coming to the point*


The product (led tv codelg-42lb5820) purchased on 28/9/2014 from an authorised dealer of your product (i. e radhika sales corporation, pimpri).

And using your tv ever since was happy to recommend the product to many of my friends and family members, now suddenly i can see some white patches...
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — I am complaining about an ac of my managing director's residence

 khaju on Jul 19, 2016
Dear sir / madam,

Ac of my md residence is having a problem of leakage. We had already filed a complaint and a se had visited us yesterday. But he has went back without repairing the ac. Drainage tray of ac was found with some breakage. It needs to be replaced. We had requested to replace the same but se has returned without doing it. Person visited us was mr. Dallep from rudra services solan.

We are very much disappointed. Please do the needful in this regard at earliest....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Lg smart tv (model no. gb05120429672000q01)

 rufusut on Jul 19, 2016
I bought a brand new lg smart tv (model number - gb05120429672000q01) purchased on 01.06.2016.

This tv started having problem within a month. the technician who came to trouble shoot said that a part has gone bad and he needs to replace it.
It has been more than a week since he came still i haven't got my tv repaired. on having called the service centre, i was told that the part is not available in the market.
I would also like to ask that if your product shows problems in just a month of using it, should it not be a manufacturing defect? should i not get a new tv instead...
Complaint comments  Read comments [3]Complaint category TVs

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