LG Electronics Customer Care

LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Tollfree:
1 800 180 9999
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Phone:
+91 12 0256 0941
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+91 12 0256 0900
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+91 12 0256 0940
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Mobile:
+91 99 5305 0430
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Satisfactory Rating
11%
Complaints
3857
Responses
1583
Resolved
20
So far so good - The company responded to our notifications and is working on resolving complaints.
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LG Electronics related photos (242)

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LG Electronics Customer Care related pictures (242)

LG Electronics Complaints & Reviews

Lg Electronics — Cooling issues of LG refrigerator model : GL-B1950WCP/2015

 Meena DC on Feb 5, 2016
Date of purchase LG refrigerator 31/05/15 at bharuch - 392001(Guj.) From Ravi corporation .
From 2-3 days we has noticed that cooling isn't working .totally zero cooling... What is the problem I can't understand .already I registered request on LG refrigerator customers is RNA160204057834 after attending by LG engineer he said that it's ice cooling ( uper box - Ever cool ) found in crack and must be replaced for cooling to by you give charges as per company rule.. But I want to ask why is right ?? Becoz its the warranty period... Ple help...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — Serious complaints on lg washing machine still unattended for last 4+ years

 wilslo on Feb 5, 2016
Hi, I have a 7 kg LG washing machine(F1256QDP) and I have raised multiple complaints in the last 4 years about the extreme vibration. Every time the customer service team takes the complaint as service request. The engineer has given multiple excuses asking us to buy a new stand which we did, then to replace the stand saying it is not correct, buy a different stand, then remove the stand all together, then say it is an floor level issue, so on and so forth. The issue still continues and ye cannot on the machine in peace for the fear of it falling or hurting our children due to the heavy vibration...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — Unethical behaviour

 verinder dhar on Feb 4, 2016
I had given my microwave for repair at jammu branch(650-A gandhi nagar) 2 days back & today as i was not in town, my wife went to collect the oven with the job sheet's copy on her phone but the incharge there refused to deliver the oven without the printed copy of the job sheet.On her repeated persuation that the copy of job sheet was equally valid on phone & moreover the incharge had duplicate copy of the same, but he refused to give the oven & in fact was very rude to talk to. In today's era, what is the importance of carrying hard copy of the job sheet? kindly look into this
job shee dt-2/2/16...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — Nexus 5X

 Rohith Perike on Feb 2, 2016
I have recently purchased a new handset (LG Nexus 5X) I am facing severe yellow tint issue in my mobile. On visiting the LG store for reviewing my mobile they are not responding to my problem. I have talked with the Head Office personnel from Delhi and haven't got any reply from 24 hours where they assured a call back in only 2 hours. I'm very much disappointed with the service. I prepared to lodge a complaint against LG Mobiles...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lg Electronics — Coolant not working for lg refrigerator

 Shakti Sahay on Jan 30, 2016
Hi I bought LG refrigerator (GL-275VV5/2011 in 2011 and it had suddenly stopped working. When I called LG customer care, it turned out to be some franchise and they sent the mechanic. The mechanic said that the gas is finished because of fluctuation. Now I don't understand that:
- how can the gas be finished when I haven't seen any problem with everyone else staying in my apartment. There are never any incidence of power fluctuation in my apartment, and it has proper power backup for when the power goes off. I have also seen the gas lasting for 10+ years in every fridge. If that is the case...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — Washing machine problem

 Zulufukar Alli Ziaull Haque on Jan 26, 2016
Hello team, i had bought lg washing machine (Front loader) on 7th january 2015. After using first time i saw that the color of the drum has been removed (50 %). So when i lodged the complaint they are telling that it was due to chemical which came from your dress damaged the color. It was funny, irresponsible answer. I bought washing machine to wash my dresses not to worship the washing machine. I had trust on lg so i went with lg but the way service center behaves, talks, provides the services, i was disappointed. I have already raised 3 complaints, all are getting closed even without intimating...
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — Nexus 5 (16gb)-mobile phone

 adarshjain12 on Jan 25, 2016
3 months ago i bought this phone, obviously with overwhelming expectations as we all have heard excellent user review of this phone.
But 4 days ago, i noticed that pixels of my phone were gone and touch was not working at all, now as far as i know i take good care of my phone and this happened without any external damage of phone, not a single scratch on phone.
Now, the subject here is the cold response from LG support team.
Why a person buys a branded phone of a company like LG over some warranty-less chinese phone?
Because they expect better strength, quality of phone....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lg Electronics — Washing machine fl

 ajithkumar123 on Jan 25, 2016
I complanit about my washing machine (Complaint no rna160116065796) last 14 days ago. But not yet the problem solved. One executive call me and ask problem. But not yet solved. Sir, please do to rectify the machine complaint as early as possible.

Ajith kumar. Aswathy, krishnanager, kaimanam. Trivandrum. Kerala
Phone no.9447260027
E-mail:- ammapjp@gmail.com...
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — No response from customer care

 N.K singh on Jan 25, 2016
Hi Team

This is brought to your knowledge that today i have received one message on my mob. no. 8375095062 regarding the complaint no. and after 15 mins another message had received regarding the closure of my complaint no.

Please find attached herewith the message snaps for your kind perusal.

I must say you guys are excellent in making fool of customers.

I need the resolution today only about my complaint.


Thanks & Regards
Neeraj Kumar singh
8375095062/9899114031


From: "neeraj...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lg Electronics — Broken stand

 Priya tawde on Jan 24, 2016
My name Priya Tawde and i am located in Malad Mumbai India. I bought new LED from Croma one of your LG dealers Unfortunately due to some reason the LED stand (table stand) cracked how I am not sure but luckily nothing happened to LED and its in working condition. Extremely disappointed the way we have been treated by your service providers too rude and unprofessional such a big brand you are suppose build trust with your services all we got is disappointment. Initially when we complained somebody will get back within 3 days after couple of days (almost 5 days) when called somebody informed us it...
Complaint comments  Read comments [2]Complaint category TVs

Lg Electronics — Worst response under warranty or under amc

 karunakaran sekar on Jan 22, 2016
LG is a part of our happy family for past 15 years with a Refrigerator, Washing Machine, 2 TV and 3 AC in my house, but now we strongly do not prefer or will not recommend LG due to the poor response in service even with AMC's for all my products from the date of purchase. The AC and TV has brought us lots of trouble and we did not receive proper solution for it yet. We wish to communicate with the higher official in charge to address this problem. We hope that date, type and no. of service can be viewed with the serial no. of the product. Here are the Sl. no's of our products for your reference...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — Do not give demo service of washing machine

 Shashi International on Jan 22, 2016
I purchase lg washing machine lg f1496adp24 8/4 kg fully autometic from

Vivek limited
Vivek ltd., 2/850, mugalivakkam main road, manapakkam
Near manapakkam imrt institute and old l&t service building
City chennai / state tamil nadu
Pin 600125
Company's vat tin : 33530801214
Company's cst no. : 654415

Invoice number :6a69fc/15-16/20943 invoice date :08-jan-2016

They give me this product via snapdeal.com

Lg company customer care refuse me to give demo and guarantee warantee of this product...
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — Arrogant behavior of customer service representative and poor customer service

 Nikhilesh S on Jan 21, 2016
I got repaired my LG Nexus 5 phone to the below authorized service center for POWER BUTTON issue :
APK TECHNOLOGY, Shop No 93, Patil Plaza, Opposite Pudhari News Paper Office, Mitramandal Chowk Swargate, Pune, Maharashtra 411009.

First time i got repaired my phone on 15-Dec-2015, within 2 days from repair I started facing same problem again, so I got it fixed again.

Around 20 days after fixing it, again, I the same problem with mobile. But this time when I asked a representative at the reception that why am I facing the same problem again and again, he replied...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lg Electronics — Refrigerator model number gl 458

 mayank chaudhry on Jan 21, 2016
Hello,
i have a lg fridge model number gl-548 type frost free storage volume 458 litres,
it is not working at all, just a d fridge is working,
i called on your toll free and your service executive visited us and told us that the heater of the fridge is not working by which the line from where water is dispersed off is named and cannot be clear and repaired, you have ti disposed off this fridge,
i asked him whatever the charges of the part is, aim ready to pay but he was not interested in fixing up the things. This kind of service was not expected and haven't heard...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — Pathetic service support

 satish reddy M on Jan 20, 2016
Hi,

I would like to bring to your notice & pathetic service support from your team.

Based on your advertisement ...I am Happy that LG Electronics has come with free service camp in the month of December period for us.

I am feeling very bad about the Service you had promised in paper advertisement.

Detail story about my bad experience

I had raised the call with Toll free no 18001809999 on 23rd December 8:30 pm.
Complaint was : My Washing machine "Dryer was not working"
Job no : RNA151223038991

Within...
Complaint comments  Read comments [1]Complaint category Washing Machines

Lg Electronics — Led tv motherboard problem

 Pramod K Misra on Jan 20, 2016
I've purchased LG 32LW5700 Smart 3D TV in September 2013. Last 25 days some whitish spots are visualising on the screen. I contacted LG service centre. Engineer came to my house & advised me to replace Mother Board of cost 8000/-. I contacted service department of LG in Thane & I got the price 5450/- = taxes.
I enquired the compatible Mother Boards are available in the market range from 1800 to 3500/-. Ok I informed all these to LG service department but no any reply came yet. I'm waiting for the reply....
Complaint comments  Read comments [1]Complaint category TVs

Lg Electronics — Very bad service with no responsibility

 anilkumartiwari on Jan 20, 2016
Since 5 months i am complaining for service of my washing machine but no one is attending. The engineer even came once was not able to find out the problem. Since after this no one is responding....
Complaint comments  Read comments [3]Complaint category Washing Machines

Lg Electronics — Thieves employed by LG

 Sumanth99 on Jan 19, 2016
Today an LG engineer visited my house for installation of new air conditioner and stole my mother's phone while leaving my house. My mother realized this only after the work was completed and the service guys left. Did not know this company employs thieves!

Service no. RNA160118014425

Sumanth
chennai...
Complaint comments  Read comments [1]Complaint category Home & Garden

Lg Electronics — Sxs refrigerator

 sajoo on Jan 18, 2016
I have purchased SXS LG REFERIGERATOR on 25th November 2011 from LG Dealer The fridge stopped on 10th jan 2016 morning and I lodged complaint to customer care vide RNA 160110077880 Their engineer came and checked the fridge and advised its Mother Board PC Board is to be replacrd and the same is not in their stock HE stateway told me that it will take 3/4 days to get the same. After four days when I contact service center for more than 7 to 8 times but I don’t get a proper replay from their side. Now it’s been 10 days I don’t get my refrigerator working. When I contacted a local electronic...
Complaint comments  Read comments [1]Complaint category Refrigerators

Lg Electronics — Problem with my very brand new nexus 5x mobile

 Abhinay Paluru on Jan 18, 2016
The bad customer experience with one of the LG product purchased recently, i.e Nexus 5X. After 5 days of Nexus 5X product purchase, I have reported quick heating of mobile at LG Care, Punjagutta, Hyderabad. They informed me that they are expecting Software Update upcoming few days which shall resolve the issue. Hence I waited for the same. Even after 30 days I have reported the same to LG Care that my phone is heating up fast and hanging up frequently. They have informed me that there seems to be Hardware issue and have replaced the same. Even currently I facing lot many issues with the purchased...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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