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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - 4 year LED TV cannot be repaired even when it is under Extended Warranty till 2015

User
 ShaanJoshi on Jul 30, 2014
To, LG India Ltd 4Th Floor, Trade Star, A Wing, Andheri Kurla Road, J B Nagar, Andheri East, Mumbai - 400059 Ref: LG LED Model No # 42LH90QRATR(IN) DTD 15.05.2010 Sub: Repairs of the TV Dear Sir / Madam, With reference to the above I would like to inform you that I had bought LG 42” LED TV Model No # 42 LH90QRATR (IN) dated 15th May 2010 from Croma Retail Goregaon East Mumbai with 2 years extended warranty and later renewed my extended warranty for two more years under your “Happy Living Plan” for the period 17.08.2013 to 16.08.2015 paying a good amount of Rs. 11082/- on 17.07.2013 I...
Complaint comments Read comments Complaint category TVs

LG Electronics - WASHING MACHINE REPAIRING

User
 K R GEHLOT on Jul 29, 2014
I HAVE PURCHASED LG WASHING FRONT LOADING OF 5 KG FROM M/S RICHA DISTRIBUTERS JODHPUR IN AROUND 20000/- TROMM MODEL. NOW THE MACHINE IS NOT WORKING DUE TO PCB PROBLEM I APPROACHED TO DISTRIBUTERS TO RESOLVE THE PROBLEM AND HE SENT THE MECHANIC AND TOLD THAT PCB IS NOT WORKING . AFTERTHAT HE SAID THAT I HAVE INDENTED FOR THAT AND SPENT 4-5 DAYS . LATERON HE COMPLIANT TO LG SERVICE AND I GOT ONLY COMPLAINT NO. RNA 140722066280 ON 22-07-2014 LATERON RECEIVED MOBILE THAT YOUR COMPLAINT IS FOR LCD INSTEAD OF WASHING MACHINE AND NO RESULT FOUND ONLY SMS FOR COMPLAINT ON 23-07-2014 . CONTACTED TO HELP...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

LG Electronics - Faulty refrigerator

User
 asim53 on Jul 26, 2014
I have bought a refrigeretor of lg model no. D292 rpgl from from great eastern trading company, 20, old court house street, kolkata-1, on dated 04/05/2014.From the begining it was having cooling problem (Zero cooling)and i logged the complain with service center, and service engineer came and attend the complaint but no result and he said it is the task of higher management to replace the item.At this stage wasting a large amount of money on this bearing the problem of cooling.I want justice.Please replace with new one....
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Warranty product not replaced

User
 Alex Anthraper on Jul 25, 2014
I have bought microwave from LG, model MC2844EB on 14 May 2014 and the product is under warranty. While cooking the glass tray broke of its own inside the oven. On placing request with LG customer service to replace the glass tray, they said they cannot replace the same without paying for it. But as per warranty card " The microwave comes with 12 months warranty on ALL PARTS EXCEPT PLASTIC PARTS from the date of purchase of the product provided always that the warranty card bears the rubber stamp, date and signature of our authorised dealer. " As per the warranty card, I am to be replace with new...
Complaint comments Read comments [1] Complaint category Appliances

LG India Ltd - Regarding repair of refrigerator

User
 divgur on Jul 25, 2014
I purchased LG refrigerator on 19.06.2013 model LG-REF-GL-348PVQE4 sr. no 303 PRSD006430. It was having cooling problem and I logged the complaint with your customer care on 12/6/2014 and service engineer came and attended the complaint and he suggested to defrost the fridge after doing so it started working. Again on 15-06-2014 the fridge stopped cooling and I logged complaint with complaint number RNA140615047105. Again service engineer visited and checked the fridge and adjusted the temperatures and said that it will work ok. After 7 -8 days again same problem persisted and i called the service...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Should not come for service

User
 kkjunaid junai on Jul 24, 2014
From
Jameela
Kannothkandy
Nadapuram
Regterd mob no:9048713515


Sir
I bought a lg washing machine from kannamkandy nadapuram branch(Kozhikode-kerala)
Then withn one month that product complainted and they replaced that but lg servise should not come for installation of that device...I think its airresponsibilty of lg staff...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - Pathetic Service backup

User
 Avika Sigh on Jul 24, 2014
Pathetic service backup
Had lodged a complaint on 08/07/2014 comp no.Rna140708061937
After regular follow up, the machine was finally taken on 14/07/2014 by your technician for repair work to be done at the service center. I was told that the machine would be returned by 16/07/2014.

Since 17thjul, i am told every day that the part has been received and the machine has been put on a test run, will be delivered by the evening. It has been 07 days since i have been hearing this every day. And have not received the machine.
Talking to mr.Rahul and the branch head...
Complaint comments Read comments [4] Complaint category Washing Machines

LG Electronics - customer care service and wrong installation

User
 sjsidd on Jul 23, 2014
HI! There is co. LG and its after sale services in consideration, we had bought a product GL368YTQG4.DTIZEBN. FISTLY THE INSTALLATION was not done correctly . the door opens with full swing . It is making marks in the front panel. the installation person has put a electric tape bellow the the door setting, to do his adjustments. We request the replacement for the same, as this is a total fault of your installation people who u send .. kindly check the same at the location.. also suddenly three days back stopped working, after the compliant, the sms for the complaint no. didn't come, and...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India Ltd - Operators arriving after warranty period and asking for extra charge

User
 Prinsu Sah on Jul 23, 2014
I had purchased a LCD LG 32CS410 television on 26th-Oct-2012 from Deepak Sales Corporation(Electronic Division), 327, Bidhan Road, Siliguri, West Bengal, Contact: 0353-2520510. The brackets to fix it on wall was not provided saying their operators will bring it with themselves and fix it within a week without any charge. The operators never arrived. I contacted Deepak Sales Corporation and LG operators many times but they kept on extending dates. During this, 1 year of warranty expired. Again I called LG Ltd on 19/07/2014. Their 2 operators arrived on 23/07/2014 and now are asking for Rs. 1750...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - Faulty Washing Machine & Non attendance of Complaint

User
 Prakash Gothankar on Jul 23, 2014
I want to register a complaint against LG electronics for supplying defective washing machine & not giving after sales service. My complaint dated 19th July 2014 vide number-RNA140719004310 is closed today without attending. The reason they claim that appointment after 5 days, but we didnt give any appointment, we wanted tech to visit at 7.00pm yesterday on 21st July 2014, after asking the same, technician denied sayieng that they dont attend complaint post 6.00pm & in such case he will come on saturady. We wanted resolution to our complaint but technician not received our phone after...
Complaint comments Read comments [2] Complaint category Washing Machines

LG Electronics - LG Electronics - Bad Product and service

User
 RagavDeva on Jul 23, 2014
I have logged 5 complaints (Latest - RNA140719087112). The service engineers have visited and provided no help so far as the machine still beeps. I have asked the call centre exec to arrange. But, still problem persists. No action is taken by your dealer as well as your customer support department. It is not good as seen the market of LG. Without giving solution for the complaint, it is showing closed again and again. Now once again you are requested to look into the matter before any legal action . I will go to consumer court and put up these proves - 1. Not attending complaint and on website...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - New refrigerator faulty - Need replacement / bad customer support (Life is not Good)

User
 Harshal123 on Jul 22, 2014
I have newly bought a refrigerator. the machine has suddenly started to beep loudly. It beeps in the middle of the night and throughout the day. To avoid the noise we keep the refrigaraator switched off due to which food items are wasted. Instead of helping us the product is giving us mental stress and does not help in the basic support of preserving food.

I have must lodged atleast 5 complaints (RNA 140714032077, RNA140711046976, RNA140715080775). The service engineers have visited and provided no help so far as the machine still beeps. I have asked the call centre exec to arrange...
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics - Bad Product and service by dealer of LG Refrigerator

User
 pcmba93339 on Jul 22, 2014
R/sir This is with reference to my earlier mail dated 19.07.2014 regarding cited under subject. No action is taken by your dealer as well as your customer support department. it is not good as seen the market of LG. Again I repeat the case in short. Myself purchase a LG Refrigerator from M/s Ashoka Traders Karnal in April 2014 of 270 Ltr. of Rs. 19700/. Following descrepancy was found after installation :- 1. The piece shown at the showroom not sent to my home, the piece that was sent having dents. 2. The lock of the fridge was faulty from the same day. 3. during operation the Fridge drain...
Complaint comments Read comments [1] Complaint category Refrigerators

LG India Ltd - poor and fake service support due to lg design problem

User
 xuv0007 on Jul 21, 2014
MY SUPPORT-lg Product Home Appliances > Refrigerators > Refrigerators Date 07/21/2014 Model Number GL-285BEG5 Title [ Customer Service ] complaint no. CNA140714050667 On your website without attending my complaint it is showing completed again and again. Now once again you are requested to look into the matter before any legal action . I will go to consumer court and put up these proves - 1. Not attending complaint and on website showing ''completed'' 2. No Report is signed by service engineer because of local mechanic send by LG. 3. Due to design problem LG want to close the complaint...
Complaint comments Read comments [2] Complaint category Appliances

LG India Ltd - Horrible split AC service under AMC from LG

User
 amandalmia on Jul 20, 2014
I have an LG split AC 1.5Ton under AMC. This summer I have lodged complaints every month from April till July. Each time AC was taken to service center for gas leak and sent back after 15-20 days. Problem was never solved. Entire summer I could not use the AC. I am tired of giving the AC again and again for repair and it comes back without the problem being solved. Last time they even damaged the LED display. Horrible Service....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - complaint regarding defect in LG NEXUS 5

User
 Omkar Kalekar on Jul 19, 2014
Hello, I have purchased new LG NEXUS 5 mobile phone for Rs. 32500. I was having problem with this phone from the day i have started using this. Major issue with phone was like some disturbing sound was occurring at background during talking on phone, Also phone use to hang frequently. This same problem has been conveyed many times to LG customer care executives on your toll free number. But every time they try to convince me saying that this is because i have installed some apps like True caller or call recorder.Though i uninstalled all such apps still problem has not get solved. so i finally...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - Technician did not turn up even after an appointment

User
 Lopamudra Roy on Jul 19, 2014
my complain No is RNA 140719093491 FOR MY 32 INCH LCD. Even after fixing up an appointment no technician turned up for the scheduled visit.
The incharge of the service center (mob no 9920048517) also assured us that a technician would visit our home to check the TV. But no one has turned up and next day being a sunday we are actually going to suffer for two more days....
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - First ever disaster experience with product company (LG Refrigerator)!!

User
 ankgupta1987 on Jul 19, 2014
After 15 years of waiting and saving our money, we finally decided to buy a large size LG refrigerator. We bought one LG large size fridge(Model No - GL-378PLQ4) with 2 extended warranty from Croma store on 30th April, 2014. But from day one only we started facing having cooling problem with fridge. We lodge 2 complaints within 2 weeks and every time they concluded that the Fridge is OK at their side. But when we lodged complaint 3rd time on 17th May, 2014 the LG engineer found that yes, there is some issues with compressor and need to get it repair. Since it's newly purchased fridge not...
Complaint comments Read comments [3] Complaint category Refrigerators

LG Electronics - motherboard replace instead asking to buy new tv

User
 rampratapn on Jul 19, 2014
I bought lg 32LM6410 in quatar which have international warrantywarranty and it is over, am using in India recently because of some power problem main board is damaged so when i call customer care, they came checked and sail we will order the part bring but after few days they are prosuct is not available and u have buy new tv Could please any one help me on this how tto proceed...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - No LG person has came to install the refrigerator even after 3 days

User
 cabansal.vikam on Jul 18, 2014
I have purchased LG refrigerator (model M292RLTL) on 14/07/2014 from reliance retail ltd, 12/7, Sector-35, 21KM Stone, NH-2, Near Sarai Khwaja, Mathura Road, Faridabad, Haryana - 121003. but no person has came to install the refrigerator even after they committed that it will be installed within 1 day after purchase. Please do the needful. Santosh Aggarwal Bill details as below Duplicate Copy Reliance Retail Limited (Formerly Reliance Fresh Limited) Crown Interiorz Mall 12/7, Sector-35, 21KM Stone, NH-2 Near Sarai Khwaja Mathura Road, Faridabad Haryana - 121003 Customer Care No...
Complaint comments Read comments Complaint category Refrigerators

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