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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - LG AC - no installation even after 15 days of purchase

User
 Snow Leo on Feb 27, 2015
I purchase LG 1.5ton split AC. I have been calling up customer service every day, and they promise to install within 24 hours. Every single day I get a call from local service center that they will not be able to install today because of some excuse or the other. I am totally fedup of LG's service and WILL NEVER BUY A LG PRODUCT AGAIN. I will also discourage everyone from buying LG branded products. So LG, you not only lost me as a customer, you also lost people in my social circle as well....
Complaint comments Read comments [1] Complaint category Appliances

LG Electronics - Nexus 5 Not getting Started only Google Flashing up again and again

User
 Nikunj Poddar on Feb 27, 2015
I purchased my Nexus 5 in Jan 2014 and phone was working fine till November start and suddenly problem started up with it which was phone not getting started and only google flashing up again and again.I visited the RANCHI service centre and was told that mother board will be replaced as the phone was in warranty. After few days when i didnt get any response from i went to service centre to collect the phone, and was said that mother board is fine for now and only software has been re installed and the phone wont give the same problem again. Bringing into notice at the time of 4.4 Kitkat i got the...
Complaint comments Read comments [1] Complaint category Products & Services

LG Electronics - LED Screen Damaged

User
 sanjeev kanwar on Feb 26, 2015
Hi. I purchase New LG LED Model No.- 42LN 5120 on dated 30/10/2013. Now i Face the Problem in Display Screen Black Horizontal Lines Occurs. As per LG Service Centre Hoshiarpur Screen Displayed ( TFT) Defected. Its may be due to manufacuring Product. Only 1Year 3 month ago i purchase and in mean time its warrenty expired, For replasing the Screen its Huge Amount 19, 300/ rs demand. But this is manuafuring Fault why Should i pay ?? Any alternate for this. Pls ask to hoshiarpur service centre to repair on free of cost due to this is manuafuring defect ( only 3 Month after Warrenty). What...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - wrong information provided by lg service centre

User
 dr manisha on Feb 25, 2015
I have taken number of lg service centre from custmer care .Address is delhi direct services to, 36, ramapura road, motinagar industrial area, delhi.I have call in the morning about the availability of remote of my lg led.They said its available.I can collect it from them.When i visited there in afternoon to buy remote, they said its not available. This service centre is making custmers fool by giving wrong information.They dont value the time and money of custmer....
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - LG LED Display Warranty

User
 rohitsg on Feb 25, 2015
I recently had a nightmare experience with LG product: LG 42LB5820. I bought the led TV in Oct 2014 (it is still under warranty). I was so happy with the TV that I shared my happiness with my friends. In fact, two of my friends purchased the same model within two weeks. But, two days back, when I slightly moved the TV to connect hard drive, the TV screen got a crack inside. I called the service center immediately (the customer/complaint reference number is: RNA150221025094). But, when the engineer visited, he asked me “what did you throw on TV?” I was so amazed that the engineer from such a...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - LG LED 32 inch

User
 Sudesh14 on Feb 25, 2015
Hi Team, This is regarding i have purchased 32 inch LED TV at Tamil nadu stae, chennai(Virugambakkam).Somehow some problem takes place.I have repeatedly give a call to your service centre.Unfortunately they are not paying heed to my words. I have tried your customer care & asking for support they committed that they will replace the monitor. But now they are telling the warranty was expired and they will not support. Ensure the complaint was lodged long back my warranty was expired last week, in spite of continuous call the customer care was not supporting properly. This is to bring to...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - LG G3 mobile battery not getting carged

User
 vivekvedpathak on Feb 25, 2015
Dear Sir/ Madam, I have purchased G3 Stylus mobile in the month of Oct'2014. But since last 1 month the battery is not getting charged. I have shown the same to the LG service centre in Thermax Chowk, Chinchwad, Pune. The adviser told me that the charging port of the handset is faulty and the part will be replaced within 4 days[ Free of cost as the handset is within warrantee period]. He logged the complaint. the complaint no. is RNA150211059330 dt. 11.02.2015. The part was not available in the service centre at the time o complaint. After that I have called the service centre several time but...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - Nexus 4 Screen Replacement

User
 Padmavathi Siddi on Feb 25, 2015
Hi, I have changed screen of my LG Nexus 4 in nearest LG service center since it has broken . But then again when it fell only once from a very less height it has broken again. I don't find any difference in using a screen from lg showroom and outside it. There is no warranty even .. so can you replace it again with better quality?...
Complaint comments Read comments [2] Complaint category Mobile Handsets

LG Electronics - LED TV stopped working

User
 arijit.123 on Feb 25, 2015
Dear Sir, I have bought an LG LED TV in April/May-2013. It has stopped working a few days ago. I lodged a complaint (RNA150216008745), accordingly your technician attended. They found that- LED PANEL GOT DAMAGED AND NEED TO REPLACE, cost approx Rs/-7500. How will you justify this? Is this the quality of your product? Is there nothing reliable? I have bought a TV in Rs/-12000, in less than 2 year how can you asked the customer to pay Rs/- 7500 for repairing? The main part of LED TV is the panel and if this got damaged in less than 2 years, LG should take the responsibility. Please arrange to...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - LC Plasma TV repairing.

User
 Sahdev Charan on Feb 24, 2015
I have purchased LG Plasma TV before 3 years. Last week TV became faulty and it was showing no picture. I called LG service center and they asked me to drop the TV on service center. After 2 days I received a call from service center that TV is completely faulty and all parts need to be replaced. The cost of repairing was asked Rs. 25000 which is equal to a New TV. I register the complain in LG. From there again LG Center call me and asked that we dont know excetly problem in your TV but we can try some card replacement. If any card again fails your have to pay for the same the cost may be around...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - Query on warranty of Nexus 5 mobile charger

User
 Mohammed-Imran on Feb 24, 2015
I have bought nexus 5 online from snapdeal on 5th April 2014. Your technician at LG service center have confirmed problem with charger which is non-repairable hence could you let me know how can I can get my changer replaced as the warranty for charger is 1 year and the steps to do the same....
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronic India - RUDE AND unavailibity of customer service

User
 Eric Craig on Feb 23, 2015
I AM VERY DISAPPOINTED WITH LG VASAI SERVICE CENTRE. I HAVE ISSUES WITH MY LG G PRO 2 MOBILE AND HAD VISITED THE VASAI SERVICE CENTRE TODAY. I WAS TOLD TO COME ON TUESDAY BECUASE NONE OF THE ENGINEER WERE AVAILABLE. I WENT THERE IN WORKING HOURS. THIS IS PATHETIC CUSTOMER SERVICE BY LG. THE MANAGER THERE WAS VERY RUDE. SHE SPOKE TO ME VERY VERY VERY RUDELY. HOW COME NONE OF YOUR ENGINEER WAS AVAILABLE. EVERY ELECTRONICS ITEM IN MY HOUSE IS OF LG. WHY BECAUSE I TRUSTED LG. HENCEFORTH I WILL NEVER EVER BUY ANY LG PRODUCTS . YOUR CUSTOMER SERVICE IS BIG ZERO. YOUR SERVICE CENTRE PEOPLE ARE VERY RUDE....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronic India - microwave not repaired while it is under AMC

User
 Suresh Bhardwaj on Feb 23, 2015
Hi, We have our microwave under support till 22.03.2014 to 21.03.2015 vide HLP no. 002293. We have taken precaution and paid to cover this product in any type of failure. Why we should suffer if LG has not taken the precaution to get the spares with them? Why our calls are getting closed saying part discontinued? Please arrange to repair/ replace this equipment immediately as we should not be punished for the activity LG has not done. I have spoken to your representative also, but all in vain. Serial no. : 008DRWB001057 HLP no.: 002293. AMC Period: 22.03.2014 to 21.03.2015 Complaint...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - Free sound bar with tv

User
 Annshul2601 on Feb 22, 2015
I have purchased new LG 4UB850T TV on 25th January at which time there was an offer going on for FREE sound bar along with TV. TV was delivered on 25th January 2015 and sound bar was supposed to be delivered in 3-4 days. It has been around 30 days now and I haven't received any sound bar. Dealer has reported me that delay is from LG side. I am also not able to register my product as this model number is still not available in dropdown list of products. Dealer: Coral Electronics, Indore, Madhya Pradesh Invoice no.: INV/Others/1603 Model: 49UB850T Batch: 412043534...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

LG Electronics - MICROWAVE SERVICE

User
 naveenrathi70 on Feb 22, 2015
Dear Sir/ Madam, I own microwave Barbe cook grill model No MG607APR. I had requested for its repair on on 19 Feb 15 request ID RNA150219088833 . The service rep visited my place on 20 Feb 15 only to inform that PCB of model is non functional and no service support is available for the same . Please confirm has the service support for my model is no more available as per company policy? What are the options available for a customer in this condition ?...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Advance maintenance not refunded

User
 Ralph Soans on Feb 22, 2015
This is with reference to the complaint number RNA 141125057426 lodged by my father. We had a LG TV and due to some break down we decided to buy a new one, we had paid 3yrs of maint (AMC contract) in advance. On informing the LG/main contractors they first advised us that the money will be refunded later on they said due to the change in company policies we will not get the money but some LG vouchers to buy a LG product, we were ok with that and we ordered for the LG product P9032R3559. Post this none of the personnels are responding to our calls, the complaint was lodged way back on 28.11.2014....
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - LED 3D TV COMPLAINT

User
 Jibin Thomas on Feb 20, 2015
hi..i have lg 32 lw 4500 3d tv. its 3 years old and have a problem with the panel board.i registered the complaint on 20/10/2014 (RNA 141020042206) .technician came to our home and he change the panel board and i pay for that INR.18200, but still is not working, when i check with him technician told me to change the mother board also .but still they didn't came back to me with the mother board.when i ask him he said i have to register a complaint again..last four months i am waiting for things to solved it. i don't understand why the things getting delayed?when i am calling them they are not answering...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - Replacement of Damaged Parts - Refrigerator

User
 Balubhai Patel on Feb 20, 2015
We have purchased LG refrigerator 420 Ltrs. from Reliance Digital, Nizampura, Vadodara on 24-12-2014. We found two trays damaged and lodged the complain to the person of LG who visited on 27-12-2014. They have replaced only one tray. For another tray we have again lodged complain vide ref. no. 150128027746 on 28th January, 2015. We contacted your customer care number(toll free) and talked. They have given us contact no. 9978940858 of Krishna Service Centre, Baroda. We have contacted many time to service centre but they have not solved the complain and given false promise and commitment. If...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Compliant regarding LG 442 Ltr Refrigerator Model No. Gr 462/ZBQ/2007 located in Ahmedabad

User
 surendra bashar on Feb 19, 2015
It is with great disappointment and disgust, that I write this complaint. The gist of the complaint is as follows: I bought this Fridge in 2007 from Vijay Sales, Mumbai. Since 2009, the fridge is located in Ahmedabad. The fridge has started giving problems for the last 3 months. It is a double door fridge. For the last three months the lower portion is not working properly. Cooling does not take place in the lower segment. Twice your mechanics came, and did something. On both the occasions, the refrigerator worked for 3/4 days and again stopped working. When it again stopped working for...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - lg led

User
 srinivas_raja55 on Feb 19, 2015
hi sir, i am umamahesh i have purchased the lg led on aug 2014 nearly 3 months hold this product was some part replacement problem told by service engineer in that they want change the part but that part was unavailable in that service center, they told that theywill put an order for that product it will take 3 to 5 days, it was happend 20days back(tilldate), complaint no RNA150202032919, i asked the service enginerr and manager that service branch they are saying it was in transport it will come by 2 days like that, but already 20days happens, this led was just 3 months old, iam asking service...
Complaint comments Read comments [1] Complaint category TVs

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