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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - Tuner issue in TV

User
 Rajaguru Rajendren on Dec 16, 2014
Complaint no. RNA141206038412 We bought this tv just two monthsago. suddenly one day the tv was not working for cable signal alone We raised complaint for changing the tuner part in tv 10 days ago. But they are saying so many reasons for the past 10 days and not responding at all. It's seriously disgusting and disappointing with the service you provide. How many days do u think we can sit in home without having tv??. Please replace the part immediately or refund the money and take back your TV....
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - LED TV, non functional for 3 MONTHS, 3 RNA No, 30 calls, no solution

User
 shyamkumarkalimpong on Dec 16, 2014
- shyam kumar 8170896179/ vishwa bharati from kalimpong, darjeeling, WB - purchased a LED TV apr 2013 - no picture, only sound aug 2014 - 1st call to customer care Aug last weak - received 1st msg from LG- on 22/9/14 " RNA- 140918058619, in process ( reason : parts have been ordered to LG BRN/HO action)" - main board replaced, paid more than 3000 INR, - TV was functional for one day - visiting tech was called, waited for 15 days - no action taken - called customer care again - "RNA- 141021002410" on 21 oct 2014" - tech visited and we were told, main board or power board will be replaced -...
Complaint comments Read comments [3] Complaint category TVs

LG Electronics - LG Microwave Convection/ (model no. 7880PSR, S/N. 209AMVD022807/ defected product to be replaced

User
 smityyy on Dec 15, 2014
I had purchased LG microwave oven 28 ltr. Convection(model no. 7880PSR, S/N. 209AMVD022807) costing Rs. 14, 100/- on Dec 16 2013 from Varuna Electronics, vivekanand Marg. The oven door melted after one month and the complaint was lodged with the LG customer Care. The complaint number generated was RNA 140218022909 on 18.02.2014. It took full two months to resolve the issue as the parts required for changing the door took a long time to come at the service center. Once the door replaced, I assumed the oven will work properly, but again the door started contracting and it became loose which hampered...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Non-spinning of Washing Machine

User
 P S JHA on Dec 14, 2014
I have a washing machine of LG make which was purchased in December 2006 for Rs.25, 500.00, Model-LG Tromm WD10165TP. Despite of lodging complaints with LG Customer Care on several occasions the defect has not been repaired. On each occasion, I got reply that part is not available. Thanking you, P. S. Jha...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - Wrong commitment of services LG CONVECTION 21L

User
 Kalawati Rawat on Dec 14, 2014
I have purchased new microwave LG 21L convection on 7th dec 2014 but till date no one has done visit for demo of new product(how to use). becuase we are working so could be available on sunday only therefore requested to service centre & customer care so many time to arrange visit on sunday only but denied by service centre in sonepat . Service centre guy bahaved very harshly for denying visit on sunday because of their weekly off on sunday. So now i feel this was the worst experience of me with LG company who is not able to provide services as per their committment with hiding few points(services...
Complaint comments Read comments Complaint category Appliances

LG Electronics - LG Washing Machine has no protection from Rats and Cockroach

User
 Rupesh Kumar on Dec 12, 2014
I have purchased a LG washing 2 years back of work 36, 000. Looks like LG company purposefully not protected from Rats and Cockroach. The bottom part of the WM is kept open. Now rats and cockroach and damaged my Washing Machine for which I have to pay nearly 10, 000 for replacing dashboard. This is utterly companies mistake or looks like loot money from the customers for replacing these very expensive parts. If any Manager is reading this I request them to provide the parts for free or I will be posting this in all social media. I am sure, you will loose more than rs.10, 000. I already filed a complaint...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - defect lg g2 mobile

User
 Divyesh Mahajan on Dec 12, 2014
I had bought my LG G2(d802) on 19/04/2014. After a month I bought the phone the touch pad was not working and the touch pad was changed 3 times . After they tried to change the circuit 2time still the problem was there. After this on 10/11/2014 I went to the service center and they told that the phone will be replaced but till now there was no replay from them . My job sheet number is RNA141110090950.Now i just want my money back because LG just wasted my time and money just they don't care about there customer. one month ago i sharing my problem to uday kulkerni but they says model is out of...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - Slow message speed of my flex phone

User
 Jose Del Valle on Dec 11, 2014
I have a LG flex cell phone. It is great, however it seems to be very slow receiving messages. My wife and I have the same cell phone company service provider. She has an old model of an i-phone. She seems get the messages instantly, however I get the same message 5 to 10 minutes later. I have contacted the cell company about this and their response is that there is no difference in red service for both phones. Can you explain this? Is there something in your LG system that makes it different? What can I do to fix this? As I said, besides this detail, I find the flex the best thing on the market. Jose...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India Ltd - LG TROMM FRONT LOADING WASHING MACHINE - RNA141116042533

User
 m_ramesh31 on Dec 8, 2014
Dear LG Customer Care, I have two issues that i would like to bring to your notice. I need your help in resolving them or finding an alternate solution that would help me. I have an LG front loading washing machine (LG – TROMM, 2006 model) that needs a PCB replacement. The technician visited my house over two weeks ago (probably around Nov 18-19, 2014) and informed me that the washing machine needs a PCB replacement and that I would be intimated of the status of this complaint in the coming days. However, I have never been contacted by any service center or any technician ever since. I called...
Complaint comments Read comments [2] Complaint category Washing Machines

LG Electronics - REFRIGARATOR--NO COOLING

User
 jameskbl3306@gmail.com on Dec 7, 2014
Sir, I have bought the frost free double door (with 5 power-saving stars 240 litre with 5 yrs warranty) refrigerator 3 years ago. First complaint was on 9/09/2014 as there is no cooling on the lower part. The company people came and changed the timer first and it go well for 1 month. Again the same complaint reported on 10/11/2014 and was rectified. This is the third time we are having the same complaint as the lower portion is not working now, we made a complaint on 30th november 2014 vide register number RNA141130091356 .Till date no one is responding even after one week of our repeated...
Complaint comments Read comments [2] Complaint category Other

LG Electronics - side by side refrigerator,water dispenser not installed.

User
 Dr.shanmuga priya on Dec 7, 2014
Dear Sir/madam, I am Dr Priya from chennai.I had purchased Lg products for 5.45 lakhs on october end from Asia sales agency OMR road, thuraipakkam.I had bought a refridgerator model no GR-J297WSBN(NS) dated 31-10-2014.invoice no 4888.They sold me this piece saying that we can directly connect to Lg water purifier, now the service person is saying we need a motor and a overhead can to connect...just imagine how the hall would look if such connections are done?If they had clearly told me this i would have purchased the one with non plumbing model.The owner Mr.Mayank and the sales person Mr.Karthi...
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics - LG MOBILE UNABLE TO REPAIR SINCE ONE MONTHS

User
 Manoj Shendre on Dec 6, 2014
Dear Sir I have purchased the LG in month of 22-3-2014, Model-LGE445AINDBK Service Centre:UNIQUE TELEMATICS(IN0184410001S) is unable to do the repairing since third time given for JOBWORK. Last time Given ON 11/11/2014 & Still the reply is will let you know. I think that i have to complain now in Consumer court for Factory, Shopkeeper & Service centre Regards Manoj K Shendre 9320256242/7032771670...
Complaint comments Read comments [2] Complaint category Mobile Handsets

LG Electronics - LG TROMM FRONT LOADING WASHING MACHINE - RNA141116042533

User
 m_ramesh31 on Dec 6, 2014
Dear LG Customer Care, I have two issues that i would like to bring to your notice. I need your help in resolving them or finding an alternate solution that would help me. I have an LG front loading washing machine (LG – TROMM, 2006 model) that needs a PCB replacement. The technician visited my house over two weeks ago (probably around Nov 18-19, 2014) and informed me that the washing machine needs a PCB replacement and that I would be intimated of the status of this complaint in the coming days. However, I have never been contacted by any service center or any technician ever...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - Installation demo not dome after 5 working days

User
 Som_mukherjee on Dec 3, 2014
I have purchase LG Washing machine on Saturday(29/11/14) from Croma, Sector 29, Gurgaon, It was delicered on Sundey (30/11/12). It was told by Croma Sales Paerson (Mr. Vijay) that Monday the company executive from LG will visit my house for installation and operation demonstration. 4 days have passed after delivery, no one from company have visited my house nor I have received any calls from LG. Really I do not know whom to approach . I have also not received any call from Croma, tried calling the sales persons, the cell phone is switched off . Please help me regards Somnath...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG - Delivered Samsung travel adaptor

User
 Angel Singh on Dec 2, 2014
Hi, I am Mamta Singh from New Delhi.I informed you that you delivered wrong order.On 26th nov evening time I placed My order a travel adaptor in white colour for my lg optimus g pro998...I got my order on 28th nov.when I opened that voucher I got samsung travel adaptor which I didn't place it.I need only lg travel adaptor in white colour which I ordered on 26th nov.I am sending some pictures of that wrong order which you delivered as samsung company...please send me lg travel adaptor in white colour.my contact no.is 7503866525....
Complaint comments Read comments [1] Complaint category Computers & Accessories

LG Electronics - Broken handle of my refrigerator and no response from the LG customer care locally

User
 Palak P Patel on Dec 2, 2014
I, Dr. Palak Parthiv Patel, have purchased the LG Refrigerator on 15th February 2014, Bharuch, Gujarat. Now since 2 months the handle of the refrigerator has been broken. I have complained to the customer care of your LG Service. They gave me the complain number - RNA 141103096421 and guaranteed me the change of handle in 7 days. But there was no response from your side except a person came for taking the photograph of the handle. We complained to the local LG care provider after that. There number is 02642-251154. We called them more than 7 to 8 times. but sometimes they say piece has not yet arrived,...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Plasma T.V Model PJ560R

User
 Mohammed Hanif G on Dec 1, 2014
We had bought the LG Plasma TV in October 2010 from M/s. Malaika (LG Outlet) Mira Road for Rs.65, 000/-. Everything was fine for these years and this week when we were watching the television it suddenly stopped working. First we thought there was some cable wiring mistake, so we got the cable wiring checked by the cable service provider and the earthing checked by the electrician. The electrician said all the wirings are okay and there is no problem. We don't know how this television stopped working. When we called up the helpline they sent a technician and when the technician checked he said the...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - pathetic service from LG a Multinational Company which prides itself of being provider of high quality service to its consumers.

User
 Emporis on Nov 28, 2014
We had purchased a LG refrigerator FFM237AGNN on 17th March, 2012 from Kohinoor Televideo Pvt Ltd, Mumbai. The refrigerator ceased to work on 11th May 2014 and a complaint was registered with LG (Complaint # RNA 140512008879) on 12th May 2014 based on the complaint, A technician visited the house on 20th May to fix the problem. An order was placed for a compressor which was fixed on 11th July after a delay of almost 2 months and the refrigerator was delivered to the residence on 12th July. However the refrigerator again ceased to function on 14th July evening inspite of being checked by the Technicians...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Defective LED Issue

User
 shikhir on Nov 28, 2014
I have purchased LG LED TV Model 32LB554A, On Date 18/7/2014, After few Days I have face problem in that on the center on the screen LED sowing Gray Dot this issue I have many time discussed with Your Toll free customer care Number but he give me only Technical support but he not log the complaint, Date 21set 2014 your Executive Log my complaint and Tech check the unit and apply some technique but problem is not solved, that the reason I have again a Log the complaint senior Tech check the unit and confirmed it to be panel issue and said that it needs to be changed. I am face this issue on...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - Washing Maching No Support From LG - RNA141103068357

User
 Kiran Bhilwadikar on Nov 27, 2014
I logged complaint on 5th Nov as our washing m/c was not working. The LG engineer (Mr.Altaf) visited the premises & diagnosed that drum needs to be replaced along with issue with drainage system. He said that the machine is 7 yrs old & no spares available so its as good as its scrap. I purchased 2 LG washing m/c & 1 double door LG fridge so now I feel being cheated as LG selling there outdated products in market and then saying no service is available. I followed up with local LG Manager Mr.Manoj & Mr.Balaji Sabde however, this communication was always one sided as I never received...
Complaint comments Read comments Complaint category Washing Machines

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