LG Electronics Customer Care

LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Mobile:
Satisfactory Rating
11%
Complaints
4015
Responses
1725
Resolved
25
So far so good - The company responded to our notifications and is working on resolving complaints.
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LG Electronics Complaints & Reviews

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LG Electronics — Lg products life is just 20 days after warranty period

 kartikhsk on Apr 30, 2016
Hi,
I am Sheshagiri H S. I had purchased LG Refrigerator on April-02-2015. I am facing cooling issue from past few months. Initially I used to Increase the cooling Limit & switch off the refrigerator for some time and switch on later, and this worked. This issue was noticed in Feb-2016, and I was away from Home till 25- April -2016.
But now the refrigerator is completely dead and I have lost all the delicious and costly food items in the Refrigerator.
Despite of all this Inconvenience caused, your representative says charges are applicable for the service/repairs and on the...
Complaint comments  Read comments Complaint category Refrigerators

LG Electronics — Cheating Customer in the name of Service

 saurav8475 on Apr 30, 2016
I have been using a LG 1 TON window AC (Model: LWA3PR5D) for the lat 3 years. On 13th April I call LG customer support for a Wet Servicing that I use to do before every summer. On 14th the mechanic came and said that the AC has a leak though there were no cooling problem. But somehow he convinced me saying that within few days it will stop working. He collected Rs.960/- from me (460/- Service Charge and 500/- for transport). On 19th they came to deliver the repaired AC. Here are the observations

1. For GAS charging they have charged 1717 where as it should be 1100/- as mentioned in...
Complaint comments  Read comments Complaint category Electronics & Appliances

LG Electronics — Cash back offer

 Er Mohit Garg111 on Apr 30, 2016
Sir
I had bought three air conditioners in May 2014 from Om International, LG shoppe Bathinda.
At that time LG cash back offer was also prevailing. But still I didn't receive any amount. Please do the needful
I have written so much emails earlier to Lg and contact owner also but still not received any response.
Mobile no. Of owner is 9815393650/9988096591...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Air Conditi

 Bala_vpm on Apr 29, 2016
I have purchased ac day before yesterday. I got a installation call yesterday afternoon. But till 6.30 pm no one turned up. I got a call by 6.40 stating that someone will reach my place soon. I wanted them not to send anyone after 7.

However today also even after so many calls someone called me that they could come to my place by 7 pm only.

This is ridiculous. I want to return my purchase....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Defective product sold not replace into given timeframe

 macos123 on Apr 29, 2016
Dear lg,

I am writing this mail for the reference complaint no: rna160427020887.

I have purchase the lg-double door fridge of lg retail shop on 26.04.2016.When i got my product at my home when i open and switch not working.

I have wait for this 24 hour but after this fridge not working then after i l log the complaint your toll free number after that i got reference no after that 3-4 hour your technical have to come and told me product is defective it can be replaced into 2-3 working days.

But till now i m suffer problem i m not getting...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — Mobile lg g4 not repaired.

 thegauravk on Apr 29, 2016
Hello,

This is gaurav kumar purchased lg g4 h818n on 29/9/2015 imei no. 351775070670593. Few weeks before i stared facing booting problem in my mobile whenever i switch on my phone it shows lg logo and again get restarts. It keeps happening in a continuous loop.

On 22rd april friday, i went to noida center, they said phone's motherboard needs to be changed which we don't have and suggested me to go to greater noida service center.

On 23th april saturday, i went to greater noida service center and met mr. Somesh. He said the phone's pcb needs to be changed...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

LG Electronics — Lg 3d led 55inch television

 Prasad2 on Apr 29, 2016
Dear team,

This is to inform you that, we bought your television product purchased on jan-2015 product tv cost is rs. 1.13lks product, high end model. Few days back my lg tv completed the warranty period immediately my television has create an issue like white patches appeared inside the screen, like a white shade light spreads inside the tv panel. So this is the way lg manufacturing unit manufactures the product and supply to the consumers, how pathetic customer care service as well as no responsive answers too from any one, even the senior level to the bottom level, one more major...
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — No service provided

 gupta2080 on Apr 28, 2016
Hi team,

This is to bring into your notice the pathetic service provided by your engineer mr . Sanjay.

I had purchased lg refrigerator 190 ltr in jan 2015 with 2 yrs extended warranty . There was cooling problem in fridge, my father raised a complaint we got reference number after 29 hrs and engineer mr sanjay visited our residence on monday . He came without any equipment and tried to convince us that it is a frost free fridge, how come single door fridge be frost free . When my father explained our vegetables and food is getting rotten then he told he dnt have equipment...
Complaint comments  Read comments [2]Complaint category Refrigerators

LG Electronics — Regarding sevice provided by your authorise service centers

 xanuragraix@gmail.com on Apr 27, 2016
I am using in total 15 A.C. Of you conpany including my office and house and whenever required sercice if needed ur repelresentative do not pic the phone and cut the phone and if piccked up the phone do not provide service at ol if this is the situation will not buy anybof ur products and nevertheless will also recommend people in huge to not use your product at ol if this worse situation is with me after using several products what eill be the situation of people using one or two...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Not installing

 Siddhartha Shankar Das on Apr 27, 2016
An split ac (BSN12IBE) was purchased from khosla electronics pvt ltd. Kolkata (invoice no. 3124/1617/00945) on dt. 15/04/2016 getting assurance to deliver it within 3 days & install it but unfortunately it was delivered on 22/04/2016 and not yet fitted despite repeated reminders to the seller & L G customer care service center as well. Though khosla promised it was 'free installation', service center charges Rs. 2000/- for install. The service thus appears most unacceptable rather inappreciable.

Is it your Customer service?...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Bad service response

 krishmadhu on Apr 26, 2016
Sir
Im krishan kumar saini... sir mene 15 din pahle apne lg refrigerator ki cooling related complent karayi thi.. executives aaye or gas problm batane lage fir mene unhi se gas dalvayi 1350 somthing ki.. 10 din refrigerator thik chala ab usme fir pable jaisi problm aane lagi hai...mene 23 ko comlent karayi fir 25 ko comlent karayi or aaj bhi karayi 26 April ko.. lekin itni complent ke bad bhi koi responce nahi mila.lg executive mr. MUSIF KHAN jo pahli comlent par aaye tbe me unhe kam se kam 50 phone kiye lekin wo no. Dekbkar utahte hi nahi hai..

Sir muje nahi pata tha ki...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — 55UF950T No service since 5 days

 srikanth.donthi on Apr 26, 2016
I bought lg 55uf950t television in the month of january, 2016. On 21st april i logged a complaint that half of the screen is dead. The complaint number is rna160421079435. I had called your service center numerous times, but the no one attended the complaint even after 4 days. To my surprise, when i called today i.E. 25th april, the service request was closed saying the agent visited the site. This is a big lie! No one attended the complaint and now i'm forced to register another complaint for which i have to wait for, i don't know how long! The new complaint number is rna160425069887.
Complaint comments  Read comments [1]Complaint category TVs

LG India — Faulty product tv from lg

 Aks783 on Apr 25, 2016
This issue description letter is with some surprise and a little bit frustration that i am writing to the lg customer service representatives and the escalation managers.

I bought a lg led:3d tv (Model #: 32la6200) for inr rs.55, 590/- from girias, marathahalli on 31 aug 2013, additionally i also purchased an extended warranty card for one year for around rs.3, 600/-.
In addition to above, as per the advice and suggestion put to us by the lg representative in girias, i also purchased a stabilizer worth rs.1, 400/-

The issue description is as below,
10...
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — Washing machine

 mkjain1971 on Apr 25, 2016
Last month, I got repaired my washing machine. LG charged me around Rs 4300 for replacing washing machine body. During replacement of the body, they have broken the dryer spin, which was informed immediately after the delivery. Though LG accepted their fault, their servicemen came twice to replace the dryer free of cost, but couldn't due to size mismatch. Now from the last around 15-20 days they have stopped responding. I feel cheated by LG. I have requested them to give me contact details of their senior management, but nobody is responding....
Complaint comments  Read comments [1]Complaint category Appliances

LG Electronics — Problems in my phone

 Sanjay Kamboj on Apr 25, 2016
I bought my lg g4 stylus a few months ago and i am facing so many problems even after repairs. This is not expected from such a big company i bought such an expensive product not to face these kind off problems and niether i have time to spend on visiting your service centers time n again .I only expecte this product to be replaced thats it no more repairs...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

LG Electronics — Lg split ac installation

 Ritesh Kumar Gupta on Apr 24, 2016
Lg support service seems compromised now. Their technician are not professional and need to be careful as they can spoil the product. My split ac installation messed by them and now following up for 1 month and no one respond. Customer care every time take complaint and promise for response.
My original complaint raised against rna160411050898
Now outside technician tell it requires fix of 5000 and lg technician never arrive. What are options?...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Lg led tv, 42lw4500-ta

 Omar Rashwan on Apr 23, 2016
Today i've faced a problem in my tv "it shows a balck screen" i called the service center and they've sent some technician who did nothing and all what they were care about is to collect the visit fees. The technician collected the money and left with no clear feedback, we called them again "the service center" the replied your tv need some part which we don't have, so i asked what should i do, they replied we can't support you, you need to take it the main branch... I don't believe that this a professional way to deal with your customer.

My cellular: +201100001245
: +201225521191...
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

LG Electronics — Air conditioners

 Trupteeranjan Padhi on Apr 23, 2016
Hi,
Before I start anything, I want to mention that this is the third time, I am contacting the customer care for help.
On 16th, I purchased one window AC which was registered for installation on 17th. Seven days has been crossed and several communication were made. Still, I am waiting for the installation.
Guys, seriously!!! Do you need one month time for installation. It is making me crazy as well as frustrated. When I thought of purchasing LG brand, all my friends raised a question about your service deliverability. I thought, that shoppe is close to my place, so purchased...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Refrigerator - lg - service guy - damage to lg image

 deepukrishna1 on Apr 23, 2016
Complaint rna160418048070
The technician –shreekant who visited previously is the same person .
-who misbehaved .
-who created trouble knowingly .
-who on the instigation of his peer or boss with whom he talked on mobile did something wrong in the fridge because upper portion of the fridge was previously cooling and lower one was showing lesser cooling .This was the only fault to be removed/repaired.
-who insisted for payment before satisfaction which is violation of the instruction printed on the receipt.
-who was asked to come for payment after three...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — Split AC Installation

 Subash bejadi on Apr 23, 2016
Dear customer RNA160416007381 is given to TAJ AIRCONDITIONING 8125268624. Kindly update our additional LG toll free no.1800 315 9999


The above I had received two day back when I tried contact Bajaj Electronics show guys and Split AC was received one week back but still I am struggling to instal . Know pls help me to return back the product as I am not interested know.

Regard
Subash...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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