LG Electronics Customer Care

LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
+91 120 256 0941
+91 120 256 0900
+91 120 256 0940
Mobile:+91 99 5305 0430
Satisfactory Rating
1%
Complaints
3612
Resolved
17
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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LG Electronics Complaints & Reviews

LG Electronic India - LG - AC worst customer service

User
 Jeyakar J on Sep 2, 2015
Worst service I bought a split AC three years back. It was working fine since I was doing regular service. I felt the customer service was really good with LG until I got a real problem in my AC. When there was a real problem, the service engineers don't know how to fix it. I understood they know only to clean the AC but not to fix the problem. Shame on them. Even if we call several times to the call center, they just speak like a recorded tape that they will send the executive tomorrow. When you talk to them in high pitch, they get panic and give the local area service engineer number. He too...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronic India - LG AC with AMC Service

User
 njansi28 on Sep 2, 2015
I have taken LG Happy Living Plan AMC for my split AC in March 2013 for 3 years.I raised a request for the servicing of my AC a week back, and was told by the customer care that the technician would call me to fix an appointment but till now I have'nt received any call from them. Customer service team is not sharing any number from their end, after prolonged conversation i was given a number Hitech service number - 9159455777. but there is no response i this number. Such a bad experience with LG. Please take this issue seriously and provide necessary resolution at the earliest....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronic India - Horizontal Patches

User
 Shyam Swaroop Singh on Sep 1, 2015
Dear Sir, It has been more than two months, I have been sent from pillar to post to get my 42" LED repaired. I had bought this TV from Arcee Electronics Vashi, Navi Mumbai on 25/082013 @ cost of Rs.52000.00 Initially the performance was outstanding but before the end of one year Two horizontal lines appeared, which were not so disturbing. I left for USA tour on 21 Jan 2015 & returned on 26th June 2015 to be greeted with LG TV showing horizontal flickering lines. I complaint the LG customer care, wherein an Engineer Mr.Dinesh, Visited & informed me that the TV has panel issue, which will be repaired...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - Regular Issues with Nexus 5

User
 Pooh271189 on Sep 1, 2015
I had purchased nexus 5 an year back. Within 1st 2 months I had to visit LG Service Center (Thane) which was a s/w issue. that got sorted and post that I had to visit same service center 6-7 times witin a year and all these time it was always a h/w issue. when i ask these service center people for all the 6-7 complain nos. they are not ready to provide the same. they say only last 3 months complain nos would be provided to me. I am again facing an issue with my phone (within 2-3 weeks of servicing) now, for which I might have to pay since 1 year has passed (this month). This has caused a lot of...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Top Load Washing Machine - Not properly attend the problem

User
 ashok arunachalam on Sep 1, 2015
Sir, Ashok, Trichy, Tamilnadu. I purchased one fully automatic Washing Machine model T7208TDDL at Jainson, Trichy, Tamilnadu on 31.12.2014(Bill no.1659) in the name of my wife Mrs.A.Prema. Before that I used whirlpool W/M. Sales after service is very worst in whirlpool, so that I exchange and purchase LG W/M. LG W/M made some problem on 10.8.2015. I gave a complaint thro’ your toll free no. But they did not take care. Subsequently I contact one of LG service people Mr.Vinoth(9677715890) to get a Trichy service No.(0431-4000098). I contact Trichy service No. and gave a complaint. But till date...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - As usual products of LG r inferior quality products. So giving trouble

User
 Rakeshgoyal on Aug 30, 2015
Our TV LCD -42 " giving problems in receiving signals from set top boxes and DVD players. This is first in my life, that I heard or faced such problems. So it can be conveniently concluded that their products are made of inferiors parts, otherwise it could have most started giving trouble so soon. Request LG team to get it rectified ASAP. As in india TV is the only source of entertainment. Rakesh goyal Mumbai 9821340350...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India Ltd - Complaint against LG Service Center, Hyderabad

User
 shekarnee1 on Aug 29, 2015
Hi, My name is Chandrashekar S from Hyderabad. On Thursday (Aug. 27) the LG service center from Himayat Nagar, Hyderabad had taken our split AC (the entire outdoor and inside units) for doing service for gas leakage. As it was 3 days that they have taken the units and not informed about its where about and when the service will be completed and returned to us, I called the service center today Aug. 29, 2015 twice and when I asked these questions I was told that they don't provide any info. to us but will directly come and install it. When I told them that I would report this to LG Senior Management...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India Ltd - LG G2: Dead Pixel on Brand new phone screen and Absolute poor customer service

User
 rajkamal89 on Aug 29, 2015
I bought a Lg G2 on 23-08-2015 ( sunday ) and was on a move for 3 days so as not able to use it that time and on Thursday when I used it I found a dead pixel on the screen then informed the seller ( D-83, Shop No 2, Malviya Nagar, Delhi - 110017, Near Corporation Bank +(91)-8130711334 ) about this, He said to go to the service centre and say them to issue a DOA letter under the 7 day DOA policy of them and you will receive a new product. But when I visited the LG service centre ( Direct service centre, B-XXI, 2633, Gill Road, Near ATI, Ludhiana, Punjab - 9646294960 ) The contact person...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics India - Refrigerator or a cupboard

User
 Amar saini on Aug 29, 2015
I have LG side by side refrigerator which has stopped working 8th time in last 8 months. Every time it stops then I call LG india customer care toll free no. and they registered my complaints under these no. RNA 1412150593221...15 DEC 2014 RNA 150104028545...04 JAN 2015 RNA 150117041357...17 JAN 2015 RNA 150218064653...18 FEB 2015 RNA 150310096209...10 MAR 2015 RNA150308008126...18 MAR 2015 RNA 150717007502...17 JUL 2015 RNA 150821013328...21 AUG 2015 (STILL PENDING) Till now all the major parts ( compressor, condenser coil, evaporator etc. ) of refrigerator has been replaced .But the...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronic India - Split AC Problem/ Inefficient & Arrogant Customer Care

User
 anupmod on Aug 29, 2015
We purchased two LG air conditioners on 18th May 2015 form Pittapillil Agencies, Kochi, Kerala, India At the time of initial installation itself one of the air conditioners had a defect and this was corrected 2 days later by refilling the gas. However the same unit developed a cooling problem again, which we reported to LG customer care on 08th Aug 2015 which was registered under the complaint ref no: RNA 150808050377 . A technician turned up, checked the unit and went back promising to come back. On 13th Aug we followed up on the complaint and we were informed that the first complaint was showing...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronic India - Split AC problem/ Inefficient & Arrogant Customer Care

User
 anupmod on Aug 29, 2015
I purchased two LG air conditioners on 18th May 2015 form Pittapillil Agencies, Kochi, Kerala, India At the time of initial installation itself one of the air conditioners had a defect and this was corrected 2 days later by refilling the gas. However the same unit developed a cooling problem again, which we reported to LG customer care on 08th Aug 2015 which was registered under the complaint ref no: RNA 150808050377 . A technician turned up, checked the unit and went back promising to come back. On 13th Aug we followed up on the complaint and we were informed that the first complaint was showing...
Complaint comments Read comments Complaint category Electronics & Appliances

LG India Ltd - Poor Service for repairing Brand New Mobile Phone LG G4

User
 Ashkhanna on Aug 29, 2015
Dear Sir, I bought the LG G4 for Rs 46, 000 on 23 July 2015. I bought it for the dual sim and separate battery offer. The separate bty was delivered after 20 days through several emails and phone calls. After only 34 days, on 27 August the phone which cost 46000 has blacked out and switched off. I have made 6 calls to the LG Call Centre. Till now I have not been able to speak to the supervisor. I took the phone to the LG Service Centre at Sector 15 Noida. They have checked and said the complete hardware of the phone needs to be changed which means all the memory records of the phone are lost....
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - Not providing spare parts for TV

User
 jagadeesh ujja on Aug 27, 2015
We purposed TV in Dubai model 49UB700T and shop owners assured us it has international warranty, when it was shipped to Bangalore panel went bad. I raised request on 19/06/2015 RNA150619048500. Technician visited and said panel has to be replaced and he will check that what all panel will work as 49UB700T model is not available in India. he took one week and confirmed that 820T panel will also work but no stock it may take 1 or 2 or 3 months and not ready to give any tentative date also, then after long struggle with customer care we contacted some team lead by name Amit phone number : +919986507755...
Complaint comments Read comments [1] Complaint category TVs

LG Electronic India - LG Nexus 5 - Worst Product Quality

User
 rkhandelwal1988 on Aug 26, 2015
I have Purchased Nexus 5 last year in Jan. On 21st August 2015, it felt from a chair and my network is gone. I went to the LG service center in my city and they told me that motherboard needs to be changed and it will cost me 12000 Rupees. This is the worst product quality i have ever seen in smartphones. I have spend huge amount of money in getting this phone assuming that it will last longer. But now i am highly disappointed with the product. I have also raised this concern with LG customer service but they are not bother to reply. I would strongly suggest everyone not to waste money on...
Complaint comments Read comments [2] Complaint category Mobile Handsets

LG Electronics - LED TV steel frame rusted

User
 Priya Singhania on Aug 26, 2015
I bought a LG LED smart TV in October 2014. The steel frame has caught rust in less than one year. The LG website gives contact number of a 24/7 cuatomer support centre. Response from this support centre was that they do not deal with this issue and we should try our luck with the service centre. No telephone nos given for the service centre. Only way to connect is to raise a service request online. I have done that too, but no response....
Complaint comments Read comments [1] Complaint category TVs

LG Electronic India - Faulty TV after 2 weeks of use

User
 Shibaji Chattopadhaya on Aug 25, 2015
Dear Sir, I, Shibaji Chattopadhaya, was a very loyal LG customer since a long time. However, after my present purchase I'm really disappointed with your company. I purchased an LG 49 inch 3D UHD LED TV (Model No. 49UF850T) from Bajaj Electronics, Chandanagar, Hyderabad on 12th August 2015 for Rs. 1.23 lakhs. I was told that due to Independence Day Offers I'll be receiving some gift. However, I didn't receive any, not even the advertised ones. I was also told that I'll be receiving 4 pcs. of 3D Passive Glasses, but I received only 2 pcs. I was told that I'll be receiving 2 years warranty...
Complaint comments Read comments [1] Complaint category TVs

LG India Ltd - Defective product

User
 amitroy1962 on Aug 25, 2015
I purchased a LG Refrigerator Model no GC – B207GLQV, on 23/12/14 from CAMS CORNER, LG shoppe at Camac Street Kolkata . The serial no of the same is 410TRMF09451. Right from day 1, there are water droplets formation inside the machine in all places. We lodged complaint with the LG India and their engineers kept visiting us . The Dates of complains were 4th April’15, 17th April’15, 6th May’15, 7th July’15, 20th Aug’15, 24th Aug’15 . The complaint nos are 1. RNA 150508074179, 2. RNA 150820078966, RNA 150824026674. LG’s service technician Mr Arijit Nag along with Service Incharge...
Complaint comments Read comments [2] Complaint category Appliances

LG Electronic India - Fault in Washing machine and lack in customer support

User
 saurabhkv2202 on Aug 24, 2015
Dear sir/madam May I remind you that I purchased a washing machine of LG, from the ( Value plus retails, Varanasi) showroom with serial number - 206pnsv10862 dated 19/10/2012. my washing machine is under warranty which is up till 2018(AMC number- 150413072893) To the surprise of all, the washing machine did the best service for a for two years but now from past 3 months it has ceased functioning. Its washing machine system does not work properly and does not takes automatic water through inlet. It looks as if some fault has crept into its water sensor, we have tried using with different water inlet...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Reminder Complaint of LG Anmol Service Amritsar

User
 rohit verma on Aug 24, 2015
I purchased my lg refrigerator GL 225BNDE5 nearly one year ago. Its Ice/Evaporator assembly got some problem 1month before. I complaint about it, Engineer came and told to change its assembly. He drilled my fridge from outer side and take charges of 2300/-rs of evaporator assembly and drier ass. but provide bill amounting1817/- rs.(Anmol service, Amritsar, Invoice no. 144) I questioned about that he told he purchased copper wire from out side. After 2-3 days it stops cooling and I complaint again (RNA150519062670), engineer came adjust assembly little bit and go away. Next day I again faced same...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Reminder Complaint of LG Anmol Service Amritsar

User
 rohit verma on Aug 24, 2015
I purchased my lg refrigerator GL 225BNDE5 nearly one year ago. Its Ice/Evaporator assembly got some problem 1month before. I complaint about it, Engineer came and told to change its assembly. He drilled my fridge from outer side and take charges of 2300/-rs of evaporator assembly and drier ass. but provide bill amounting1817/- rs.(Anmol service, Amritsar, Invoice no. 144) I questioned about that he told he purchased copper wire from out side. After 2-3 days it stops cooling and I complaint again (RNA150519062670), engineer came adjust assembly little bit and go away. Next day I again faced same...
Complaint comments Read comments Complaint category Refrigerators

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