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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - customer care service and wrong installation

User
 sjsidd on Jul 23, 2014
HI! There is co. LG and its after sale services in consideration, we had bought a product GL368YTQG4.DTIZEBN. FISTLY THE INSTALLATION was not done correctly . the door opens with full swing . It is making marks in the front panel. the installation person has put a electric tape bellow the the door setting, to do his adjustments. We request the replacement for the same, as this is a total fault of your installation people who u send .. kindly check the same at the location.. also suddenly three days back stopped working, after the compliant, the sms for the complaint no. didn't come, and...
Complaint comments Read comments Complaint category Electronics & Appliances

LG India Ltd - Operators arriving after warranty period and asking for extra charge

User
 Prinsu Sah on Jul 23, 2014
I had purchased a LCD LG 32CS410 television on 26th-Oct-2012 from Deepak Sales Corporation(Electronic Division), 327, Bidhan Road, Siliguri, West Bengal, Contact: 0353-2520510. The brackets to fix it on wall was not provided saying their operators will bring it with themselves and fix it within a week without any charge. The operators never arrived. I contacted Deepak Sales Corporation and LG operators many times but they kept on extending dates. During this, 1 year of warranty expired. Again I called LG Ltd on 19/07/2014. Their 2 operators arrived on 23/07/2014 and now are asking for Rs. 1750...
Complaint comments Read comments Complaint category TVs

LG Electronics - Faulty Washing Machine & Non attendance of Complaint

User
 Prakash Gothankar on Jul 23, 2014
I want to register a complaint against LG electronics for supplying defective washing machine & not giving after sales service. My complaint dated 19th July 2014 vide number-RNA140719004310 is closed today without attending. The reason they claim that appointment after 5 days, but we didnt give any appointment, we wanted tech to visit at 7.00pm yesterday on 21st July 2014, after asking the same, technician denied sayieng that they dont attend complaint post 6.00pm & in such case he will come on saturady. We wanted resolution to our complaint but technician not received our phone after...
Complaint comments Read comments Complaint category Washing Machines

LG Electronics - LG Electronics - Bad Product and service

User
 RagavDeva on Jul 23, 2014
I have logged 5 complaints (Latest - RNA140719087112). The service engineers have visited and provided no help so far as the machine still beeps. I have asked the call centre exec to arrange. But, still problem persists. No action is taken by your dealer as well as your customer support department. It is not good as seen the market of LG. Without giving solution for the complaint, it is showing closed again and again. Now once again you are requested to look into the matter before any legal action . I will go to consumer court and put up these proves - 1. Not attending complaint and on website...
Complaint comments Read comments Complaint category Refrigerators

LG Electronics - New refrigerator faulty - Need replacement / bad customer support (Life is not Good)

User
 Harshal123 on Jul 22, 2014
I have newly bought a refrigerator. the machine has suddenly started to beep loudly. It beeps in the middle of the night and throughout the day. To avoid the noise we keep the refrigaraator switched off due to which food items are wasted. Instead of helping us the product is giving us mental stress and does not help in the basic support of preserving food.

I have must lodged atleast 5 complaints (RNA 140714032077, RNA140711046976, RNA140715080775). The service engineers have visited and provided no help so far as the machine still beeps. I have asked the call centre exec to arrange...
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics - Bad Product and service by dealer of LG Refrigerator

User
 pcmba93339 on Jul 22, 2014
R/sir This is with reference to my earlier mail dated 19.07.2014 regarding cited under subject. No action is taken by your dealer as well as your customer support department. it is not good as seen the market of LG. Again I repeat the case in short. Myself purchase a LG Refrigerator from M/s Ashoka Traders Karnal in April 2014 of 270 Ltr. of Rs. 19700/. Following descrepancy was found after installation :- 1. The piece shown at the showroom not sent to my home, the piece that was sent having dents. 2. The lock of the fridge was faulty from the same day. 3. during operation the Fridge drain...
Complaint comments Read comments [1] Complaint category Refrigerators

LG India Ltd - poor and fake service support due to lg design problem

User
 xuv0007 on Jul 21, 2014
MY SUPPORT-lg Product Home Appliances > Refrigerators > Refrigerators Date 07/21/2014 Model Number GL-285BEG5 Title [ Customer Service ] complaint no. CNA140714050667 On your website without attending my complaint it is showing completed again and again. Now once again you are requested to look into the matter before any legal action . I will go to consumer court and put up these proves - 1. Not attending complaint and on website showing ''completed'' 2. No Report is signed by service engineer because of local mechanic send by LG. 3. Due to design problem LG want to close the complaint...
Complaint comments Read comments [2] Complaint category Appliances

LG India Ltd - Horrible split AC service under AMC from LG

User
 amandalmia on Jul 20, 2014
I have an LG split AC 1.5Ton under AMC. This summer I have lodged complaints every month from April till July. Each time AC was taken to service center for gas leak and sent back after 15-20 days. Problem was never solved. Entire summer I could not use the AC. I am tired of giving the AC again and again for repair and it comes back without the problem being solved. Last time they even damaged the LED display. Horrible Service....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - complaint regarding defect in LG NEXUS 5

User
 Omkar Kalekar on Jul 19, 2014
Hello, I have purchased new LG NEXUS 5 mobile phone for Rs. 32500. I was having problem with this phone from the day i have started using this. Major issue with phone was like some disturbing sound was occurring at background during talking on phone, Also phone use to hang frequently. This same problem has been conveyed many times to LG customer care executives on your toll free number. But every time they try to convince me saying that this is because i have installed some apps like True caller or call recorder.Though i uninstalled all such apps still problem has not get solved. so i finally...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - Technician did not turn up even after an appointment

User
 Lopamudra Roy on Jul 19, 2014
my complain No is RNA 140719093491 FOR MY 32 INCH LCD. Even after fixing up an appointment no technician turned up for the scheduled visit.
The incharge of the service center (mob no 9920048517) also assured us that a technician would visit our home to check the TV. But no one has turned up and next day being a sunday we are actually going to suffer for two more days....
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - First ever disaster experience with product company (LG Refrigerator)!!

User
 ankgupta1987 on Jul 19, 2014
After 15 years of waiting and saving our money, we finally decided to buy a large size LG refrigerator. We bought one LG large size fridge(Model No - GL-378PLQ4) with 2 extended warranty from Croma store on 30th April, 2014. But from day one only we started facing having cooling problem with fridge. We lodge 2 complaints within 2 weeks and every time they concluded that the Fridge is OK at their side. But when we lodged complaint 3rd time on 17th May, 2014 the LG engineer found that yes, there is some issues with compressor and need to get it repair. Since it's newly purchased fridge not...
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics - motherboard replace instead asking to buy new tv

User
 rampratapn on Jul 19, 2014
I bought lg 32LM6410 in quatar which have international warrantywarranty and it is over, am using in India recently because of some power problem main board is damaged so when i call customer care, they came checked and sail we will order the part bring but after few days they are prosuct is not available and u have buy new tv Could please any one help me on this how tto proceed...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - No LG person has came to install the refrigerator even after 3 days

User
 cabansal.vikam on Jul 18, 2014
I have purchased LG refrigerator (model M292RLTL) on 14/07/2014 from reliance retail ltd, 12/7, Sector-35, 21KM Stone, NH-2, Near Sarai Khwaja, Mathura Road, Faridabad, Haryana - 121003. but no person has came to install the refrigerator even after they committed that it will be installed within 1 day after purchase. Please do the needful. Santosh Aggarwal Bill details as below Duplicate Copy Reliance Retail Limited (Formerly Reliance Fresh Limited) Crown Interiorz Mall 12/7, Sector-35, 21KM Stone, NH-2 Near Sarai Khwaja Mathura Road, Faridabad Haryana - 121003 Customer Care No...
Complaint comments Read comments Complaint category Refrigerators

LG Electronics - Auto switch off

User
 SHAMSHER ZAFFAR on Jul 17, 2014
I purchased LG LED 3D 32LM3410 from Gera Vision, Vishnunagar, Jagadhri Workshop, which is frequently giving problem of auto change of channels & switching off. The products of LG are faulty and very poor & delayed service. Recently a part of the appliance was changed but the same problem occurred again. This show the parts are also faulty along with the LED. The appliance must be replaced otherwise I may sue in consumer court....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - LG Home theater HT302SD could not been repaired by LG service center

User
 Puspal_Dhara on Jul 16, 2014
I requested for a fix of my Home theater system on 19th June 2014 ( Request Number: CNA140619084231) . After that an inspection done on 21st June and after that LG service person came with spare parts on 28th June. He was unable to fix that because he informed the part it was ordered is a wrong one and I have to wait further.Then he came back 1 week later and when another lens was not working he took my home theater ( HT 302 SD ) to the service center.Then last week they informed it is working and under test. When they came to deliver it, I saw the issue was not fixed. Then they took it back and...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Rubbish service

User
 Sanjukta_sen_mahapatro on Jul 16, 2014
Hi, I purchased and made my biggest mistake buying AC with LG in Feb'14 from Fundametals Home Care. Ever since then, every month my machine gives trouble. At times the cooling isnt right or the machine creates an unnatural sound. I have complained and the machine is repaired 5-6 times now but with no solution. This is the 6th time I am requesting for a service. I need immediate replacement. This is RIDICULOUS. As customers we are being cheated and have no solution. I need immediate resolution, else will file an FIR. Sanjukta email id: sanjukta_sen_mahapatro@yahoo.co.in...
Complaint comments Read comments [4] Complaint category Electronics & Appliances

LG Electronics - RNA140713020895 - 32" LED TV Screen issue

User
 san123.22 on Jul 15, 2014
I had purchased a 32" LED TV around 2.5years back and had a very experience so far with all the LG products so far at my place. Since past 3 days, suddenly the TV screen started flickering and was complete out of service. I raise the complaint immediately and was being assured that they would send a service engineer within 24hours for which I had taken a day off from office and still did not get any updates on the same. After following up with the LG customer care toll-free number every time I got the same response that they had sent a reminder to the service center and they would contact me...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - Split Air Conditioners 2 Nos.

User
 Metroplaza on Jul 15, 2014
Dear Sir, Last year we bought 40 Numbers of 2 and 1.5 Tons LG Split Air-conditioners and LCD Televisions for our new property “Metro Plaza Hotel” in Mangalore, Karnataka State, India, After few days 2 Split Air-conditioners were not cooling properly. We contacted the Agent and our maintenance Contractor M/s. REISHAN COOLING SOLUTIONS (Contact Person: Mr. EDWARD) send the technician to inspect the same but could not rectify the problem. Keep on attend the Air-conditioners without any result. When we were very upset with him, he promised us that he will inform LG Service authorities to inspect...
Complaint comments Read comments [1] Complaint category House, Apartment Rental

LG Electronics - Air conditioner not working properly

User
 girraj singh on Jul 15, 2014
I bought a air contitanors (Ac) lg model no-lsa6np3f-anlg(2
0t) three star purchesd on 21-jun-2014 and instoled on 23-jun 2014 .But now this ac not working properly . Am allredy registerd my complaints 2 time but no body can solved it .Enginers came for checking and they said that our seniour enginer said to we have ouer loud for calls that's the reason we help less, so i want to request to you please solve my problem as soon as possible .
Name- jai
Address- bhagirathi gas service, ch.Kartar singh market
Sher pur chock, karawal nagar road, delhi-110094
Mob-...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India Ltd - Air conditioner leaking

User
 Bharat Kharbanda on Jul 14, 2014
I purchased LG spilt AC 3 Years ago. From day one I avail the AMC also. From last few days water is leaking from my AC and I have logged the complaint. Engineer came and respond that this problem will not be solved till reinsallation. But it cost me 1800/-. I told him that earlier installtion was done by LG engineer only and I have avail the AMC also. So why should i have to pay. He said, he cannot do anything and leave the place. So please let me know how my problem will get resolved. Thanks...
Complaint comments Read comments [1] Complaint category Other

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