LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 15%
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4496
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
116
74


Mobile:
Mobile:
54
43

Customer satisfaction rating
15%
Complaints
4496
Pending
2131
Resolved
156
So far so good - The company responded to our notifications and is working on resolving complaints.

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LG Electronics Complaints & Reviews

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Lg Electronics — Very Poor LG Product and pathetic service ( Battery is drain fast and overheated Phone)

 dineshchavan04 on Dec 4, 2016
Hi,

Current complaint No:- RNA161124067139
Date:- 24-11-2016

Complaint was pending from 13 Days.

The poor LG service continues. Your team has changed the PCB trice to fix the issue, still the issue is not resolved. Now team is claiming that there is no issue. It seams you have kept very low quality standards of the product. All that you have given is pain with your product and service. And now not even responding to my mails.

1. Latest feed back:- (Mail Communication)

As per the LG team Request, again I have visited...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — Service center not returning cell phone

 Vinay.sas on Dec 3, 2016
I submitted my phone at LG service center for screen damage repair.i called many times them but they are not giving my phone.everything they are giving me excuse.now they are not picking my phone.two times I visited center.they are giving me phone not battery.
Today many times call them but not picking my cell phone.
Always say 100% tomorrow.but not giving any how.
2 month already gone I submitted it on 4 October.
It was only display crack.2 month is more than to change display
Even lady who is working there say I do not know when your phone will be OK....
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — Double Door Refrigerator - Compressor Noise & Scratches from Service Center

 Pramod Mashelkar on Dec 1, 2016
MACROSS TECH SOLUTIONS GOA

No proper communication between, service engineer & service van for pick up and delivery. I face this problem
I purchase on dated 01.10.2016 LG double door refrigerator, (Model No. GL Q282SGSR and Sr.No. 608PRKX 052221) within one week from backside compressor tun tun heavy sound comes on day or night two or three times, next week register the complain dated 11.10.2016(RNA-161015012572) next day engineers comes on see the problem watch for 30 minutes, he says voltage problem and record the sound how is it possible to customer, but LG have internal...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — LED TV repairing

 engineerszone on Dec 1, 2016
Complain no raised with LG customer support - RNP161129086246

There was very poor response by customer executives and I made multiple calls but no response till 2 days .

even after 2 days, they were telling like executive will visit once free .

I dont even get connected to higher level for escalation as there is no such option available to complain....
Complaint comments  Read comments [1]Complaint category TVs

Lg Electronics — Cinema 3D Smart TV Model 42LM6400

 Drnvln on Nov 29, 2016
I had purchased the latest model LG Cinema 3D Smart TV 42LM6400 from M/s Girias show room at RA Puram, Chennai-28 through Bajaj Finance by paying Rs.60, 501 on 29/04/2013 (Copy attached) with LG company warranty for one year. On the advice of LG service engineer I have paid Rs.17, 384 for comprehensive AMC through LG Happy Living Plan for four years from 30.04.1014 to 29.04.2018 with HLP No.NK 019017 (copy attached). It was working fine till recently. About 2 months ago the display has gone bad. Thus I contacted LG help line and a complaint with RNA No 160930026652 was registered. Next day LG Service...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — Lg television 42le5500

 archit thard on Nov 27, 2016
Dear Sir, I don't understand why is LG making our life so miserable by always failing on commitments and on the worst after sale service. i have been a loyal customer of LG as i have used different appliances of LG all my life. This is my 2nd post on your page. My TV is not working and after many complains I didnt receive service till i wrote on this page last time. After the post i received some help but that to went in vain as the company changed my PCB Board and speaker costing me Rs.9520 and the problem was not resolved, later i was informed that the PANEL needs to be changed, which is now not...
Complaint comments  Read comments Complaint category TVs

Lg Electronics — Regarding the Refrigerator

 Gaurav3089 on Nov 27, 2016
I here by declare that i purchased a refrigerator from one of your vendor Ankit Electronics in bangel Noida. Company Vat Tin num is 09366002087. we have called him regarding service as my refrigerator is not cooling he is asking service charge as he not told at the time of purchased. I purchased the product on 19 feb 2012.
Product Warranty is fopr five yrs and gurantee is for 1 yrs.
The service charge which he is asking is illegal. My invoice number is 2198.
Name of customer Kamlesh Kumar Srivastava. Please process my request as soon as poosible. The customer service executive...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — Availing free one time screen replacement offer

 Babu on Nov 23, 2016
My phone model LG G3-LGD855, It was purchased during Dec'2014 from QRS, Trivandrum. Almost one month back, screen of my phone got damaged. Touch function not working. I have tried to avail free one time screen replacement offer from LG. But for the past almost one month, though I have repeatedly complainted, no progress I found. Often, I have received call from LG-officials, and informed, the offer is only during the warranty period of one year. But in the offer it is not mentioned it. I have sent the copy of the offer printed in the cover (package) of the phone to them, as requested by them. Kindly...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lg Electronics — Very POOR SERVICE by Service Centre & Custmore Care

 Mini1993 on Nov 23, 2016
LG is such a big brand ... still giving very poor service to its customers.
I have a plasma TV of PM series which i purchased 3 years back. on 21st its screen turned white and i registered a complaint . The person came to my place and chek the TV . He told me some part called PY board needs to be repaired ant it will cost me around 2400/- . He ordered that part . and after 2 days some person from LG is calling me and saying that that part is not available with LG so i have to change my Display which will cost around 19500/- inr. means what is this ?/
i requested him to please take...
Complaint comments  Read comments [1]Complaint category TVs

Lg Electronics — AC Not Installed properly

 viren bharati on Nov 23, 2016
We purchased AC from sumaria showroom in Mulund (West) in Mumbai on 20th Nov2016. LG technician came for installation on 21st Nov2016 but we are not at all satisfied by the way he has installed the AC. When call at LG customer care number the executive on line gave me a number (022) 226999016 to file complain but when tried on this number we came to know that number does not exist so we called back again on the customer care number and this time we were given another number 9619229891 when called on this number the person on line said he does not represent or any way connected to LG. if this compliant...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lg Electronics — Lg service center at secunderabad put duplicate parts in mobile

 skbhavanasi@1960 on Nov 23, 2016
I have given my G4 Moble for repair at LG Service center, Secunderabad, Telangana and the mobile was kept for 3 days and given back saying there is no problem. As the problem continued, I have shown the mobile at another LG Service center at Himayat Nagar, Hyderabad, Telangana, who said the some parts are not original and there is a problem with mother board and asked us to take back the phone to Secunderabad LG service center.

Request you to take strict action against incharge of Secunderabad LG service center and advise them to replace the mother board with original one....
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — Washing machine auto

 TarakDhinga on Nov 22, 2016
I bought it last year ...for a year it was a g8 exprience but one day suddenly my partner smelled like a short circutr frm machine than we called to lg serviceman, within time they came & examined it with no problem in machine remark ok...but after that within a month it stop working so again we called up than they came & told us that rat damaged ur machine..as we shocked bcoz this is rat protected machine than how can rat entered in machine. After my demand they show me opened rat protected plastic cover...as immediatly i shocked ..means how can & who opened it???? After so mny argument with serviceman...
Complaint comments  Read comments [2]Complaint category Washing Machines

Lg Electronics — Illegal money collection, fraud and theft by LG service technician Sabin (Contact Number 919001800995), no service provided since 4th Nov.

 chitrsharma on Nov 22, 2016
Dear LG Support,
This is with reference to illegal money collection, fraud and theft by your service technician Sabin (Contact Number – 919001800995). I had registered a complaint on 3rd Nov and then again on 04th Nov, as my LG front load washing machine was not working. My registered contact number is 02951257313 registered under Dr. Ronak Singh’s name who happens to be a Medical Officer, Delhi High Court. After Begging for 4 days, a technician by the name of Sabin had visited my house in Ajeetgarh, Rajasmand, Rajasthan. He took Rs. 1000 as visiting charges, without issuing any receipt....
Complaint comments  Read comments Complaint category Appliances

Lg Electronics — LG front loading Washing Machine

 ReGupta on Nov 21, 2016
I am Pramil Gupta from Delhi.. I purchased LG Front loading machine 6 years ago. There was no much problem except door closing which remains open if I push it with normal pressure. But the problems which are raising now is very strange. The first problem which I noticed one year ago is, there are rust on the body. It surprised me as i care my machine a lot. It shows the material used is quite poor. When I asked the service engineer he told that it is quite normal. people get it within 2 yrs. Another problem is PCB error that will cost 5000 rupees with no choice.Its painful that after spending so...
Complaint comments  Read comments Complaint category Washing Machines

Lg Electronics — A.C.Disconnect and shifting to another place after a week

 Ramana Kda on Nov 19, 2016
I requested the customer care on 17112016 to disconnect my 2 a. c. s and fix it at new place after shifting after a week. they agreed to come, but no body turned up till date. they also said they will charge rs250 if it was not done on my request. when you dont turn up what is the remedy available to us. your co should not let down us regarding services and maintain good standard of service which should be exemplary to others. hope you will raise to the occassion and attend to my work immediately.

K. v. ramana
Mobile no 9100941957...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — Rusting inside microwave

 anindyadutta on Nov 17, 2016
Inside the microoven rusted within 3 months which purchased from reliance digital, Magneto Mall, Raipur and now now relianace digital and lg electronics bhilai insisting me to repair it. and we ask them to replace the same but they deny to do it by the both of the party. if it is rusted within 3 months of purchase then what will happen after one year ? for that reason i ask them to give me the written assurence for the futre but non of the above people doing the same. they are also reluctent to change the same. here i am giving all contact numbers of concerned people. (07712259160 / Ms. Aarti /...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lg Electronics — My new phone lg g4 hangs continuously

 Sundeep S Murthy on Nov 17, 2016
I had bought a new phone (Lg g4) from vijay sales, after using for 2 to 3 months, phone started hanging, dis-functioning, automatically sending messages, making calls, turning on and off wifi and mobile data, battery draining and various other problems. I had a word with the customer care and after discussing; i submitted the handset for repair. They called me after a week and said your handset is ready. I collected but the next day, i faced the same problem. I again gave the handset for repair, they called me and said its ready, i collected it and faced the same problem. It continued for one more...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — LG G4 Bootloop Problem even after replacement two times

 Yasar Jahangeer on Nov 16, 2016
Dear LG,

My Mobile no is 9873891961 Which will help you to track down my Mobile Repair History.

My email ID is yasarjahangeer@gmail.com

My LG G4 is now 3rd time is suffering from Bootloop Problem which is officially a problem worldwide. However is should have resolved When you had changed the motherboard first time three month ago.

After three month LG G4 bootloop problem started coming which should not have because you had replaced my motherboard two time and now my mobile is out of warranty.

Now please suggest a way how...
Complaint comments  Read comments Complaint category Mobile Handsets

Lg Electronics — Fraud dealer and poor customer service.

 kushal brahmbhatt on Nov 16, 2016
Dear all,

We bought the refrigerator from your dealer in ahmedabad maninager area, he gives commitment lot from l g company side but he has not compleated anything in that,
1st he has given creche and win offer, we bought we paid after that we visited showroom 7 times but there was no person in showroom who can give us the commitment that please come on the particular date.

We have pain 47047 by credit care and he has to give same but the bill we have received 45900 only,
He said that we will win minimum 1000 to 6999 in the offer but we won on 50 rs,...
Complaint comments  Read comments Complaint category Refrigerators

Lg Electronics — LG refrigerator not delivered

 shantanup on Nov 16, 2016
I am writing this email to complain about the delivery of LG refrigerator which we have purchased on 5th November 2016 from Ezone, kothrud Pune.
After doing complete payment the sales person told us that the fridge can be delivered in 5-6 days. If it had been told earlier we would have bought different fridge as we are in urgent need of fridge. Now after 11 days also the delivery is not done.
Please find attached receipt of payment.
Kindly help us in this regard....
Complaint comments  Read comments [1]Complaint category Refrigerators

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