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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - Service Issue

User
 ermkgoel on Apr 18, 2014
Model : WF - T7514EN Capacity : 6.5 Kg Serial No : W340410AB000047IN Problem Logged : I am getting “FAN Belt Slipping Sound ” while operating washing Machine, there is no other problem observed. Machine is working perfectly fine. Machine is outside Warranty & this will be a chargeable Service call. 17/12/2012 : Call Logged (Reference No # RNA121217067202) 18/12/2012 : First Visit by Technician Vinod, Recommended gear Box replacement 20/12/2012 : Gear Box replaced, after replacement machine stopped rotating properly moving only in one direction, Billed amount...
Complaint comments Read comments Complaint category Washing Machines

LG Electronics - Delay in Repair of my LG Split AC Model No. LSA5NW2VF1

User
 shyamsabhani on Apr 18, 2014
Full Name : Shyam Sabhani Email Address: shyamsabhani@yahoo.com Address : 21, New Colony, Alwar Gate Ajmer Ajmer 305008 Telephone Number : 0145-2660067 Mobile Phone: 7742528330 Complaint Details: Delay in Repair of my LG Split AC Model No. LSA5NW2VF1 Complain No. RNA 120617079144 was lodged on 17 June 2013. Local Service Centre took both the unit, repaired and installed. However, within one month AC started giving trouble. Again the Local Service Centre was contacted and they refilled cooling gas. But again within one month it started giving trouble (no cooling). Again I approached...
Complaint comments Read comments Complaint category Appliances

LG Electronics - Bad reception and customer servicing in LG service center Habsiguda Hyderabad

User
 marvolo6113 on Apr 15, 2014
I have requested chiller tray from L.G. service center for refrigerator model no. GL-205KMG5/2012 I reached habsiguda service center on saturday 12.04.14 and they said the stock is not available and come on monday 14.04.14, i called lg service center on monday and they said come on tuesday, on tuesday i again called the service center but nobody received the call so i called from other number and the receptionist lift the phone and started talking rudely saying why are you calling again and again for the same thing and she kept on hold for more than 10 minutes Is this the way to talk to customers?...
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics - Stay away from this company

User
 PRASANNA.N.SIMHA on Apr 14, 2014
SIR


LG: MW CONV:MC-7649DW 26
LTR, WHITE.


I filed a complaint about
my LG microwave oven, ( only the microwave oven was not getting heated, but all
other operations like grill, rotation, fan etc were working)and received a
RNA NO:140406017425, after about 3 days
a rep named KRISHNA VISITED AND TOLD THAT
MEGNATRON has to be replaced, but in the process he removed all the connections,
and changed it, but without connecting all the wire, he put on the power
supply, and suddenly, the system tripped,...
Complaint comments Read comments [1] Complaint category Appliances

LG Electronics - Pathetic Customer support

User
 Brijyot on Apr 13, 2014
Hi All, I heard a lot of praise of LG products in the past due to which I bought a LG Washing Machine (Model No. P8035R37) on 02-01-2013 with a warranty of 2 years. Last month, dated 19-03-2014, I had an issue with my washing machine due to which I called up customer support for their help (Complaint no. RNA140319061874). One of the support guys came to my home and took the photograph of my washing machine and told me that someone would revert back but no one did. Then I called Customer support again on 27-03-2014 fot the same issue (Complaint no. 140327000188). Couple of technician came to...
Complaint comments Read comments [1] Complaint category Washing Machines

LG TV - demo not provided because of lack of knowledge

User
 Srinivasan Narasimhan on Apr 8, 2014
Hi I bought LG smart tv 2 weeks back. Tv got installed but demo not given by LG person. I called the customer care and they just create a request number in their system, but nobody came to provide demo for my smart tv. In fact 2 person came from LG, but they them self dont know how to connect the tv with wifi. I am now really fed up in calling the customer care and if you are not going to take action, I request you to take back the tv and will file a case against LG for giving defective product.moreover if you are not going to show me the features from my tv by way of demo, I will surely going...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - Ac is not working

User
 Raghu_19 on Apr 8, 2014
Hi Team, I have purchased LG 1.5 ton split AC Model:LS 5NP3F on 15 March 2014 at Bajaj electronics Hyderabad, Madinaguda barach. It got installed on 19th of March. It worked for 2 days and since then stopped working. No cooling effect only fan is running.After returning home I have logged a complaint by calling to customer care RNA140403011191 on 3rd April. On 8th April Engineer has came in after multiple follow up's and informed some gas leakage problem in front side and need to do welding. Also mentioned when ever i shift my AC i need to get it welding. Am not convinced is this problem at...
Complaint comments Read comments Complaint category Appliances

YLG Salon And Spa - shutdown of mumbai outlets

User
 renudaga on Apr 8, 2014
I had purchased membership of YLG for mumbai salons. Unfortunately all the salons in mumbai have been shut down without any prior information. They had charged me 3000 for membership card. have sent them various mails for refund. have not got any refund...
Complaint comments Read comments Complaint category Hair and Beauty Salons

LG Electronics - Faulty LG Nexus 5 mobile phone

User
 pawan315 on Apr 7, 2014
Hi Team, I'd purchased LG Nexus 5 (IMEI: 352136063200600) on 10th February 2014 from a Retail store (OnTrack Mobiles, BTM 2nd Stage) of Rs. 33, 999. After one month, I started facing multiple issues and I contacted Google support Team for the same. They were very prompt to help and helped me trying some troubleshooting steps. After all, they came to a conclusion that phone needs to be replaced. They asked me for the OrderId, but I told them that I have not purchased the mobile from Google website. So, they asked me to contact manufacture (LG) for further help. I contacted LG for the same,...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - Poor product quality standard - lg tv

User
 diegopinto on Apr 6, 2014
I believed LG manufactured quality products, it was only a year and 3 months (12 months is a short warranty provided by them- strategy), that my 42 in plasma TV (A2PA4520.ATR) purchased from Snehanjali (Kandivli) gave way, i heard but never believed that LG products are made not to last, moreover the technician who visited said that the Display is gone and that i need to pay Rs 18K, as good as the price of the TV.
Life isnt good like this?
Please ensure that you (LG) take responsibility and get the display repaired at your own cost considering the fact that i just missed the warranty...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - Terrible after sale service

User
 Thalapathi .M on Apr 4, 2014
Dear sir, I am buy front loader washing machine model no F8091MDL2 on 1st feb 2014. Now my washing machine was not working and I am complained on 02-04-2014 customer care no 1800-180-9999 and I am informed machine buying shop also but to till now any respocced to me. So how to solve my problems . ( Thanking you ) Thalapathi...
Complaint comments Read comments [1] Complaint category Washing Machines

LG Electronics - delay in installation

User
 Bhairavi Patil on Apr 4, 2014
after purchasing lg led tv on 31st March till date i.e 4/4/2014 no one has come to for installation amd demos. even after fixing an appointment well in advance with continous reminder on a daily basis we r recieving false promises the same false promises are given frim the dealers end and not fulfilled. they are not ready to answer any calls and eventually have switched off their phones. we r waiting till date..this has left a horrible impression about lg. and next time we will not consider this brand. and will not recommend it to anyone...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - LG service members showing no interest in processing a request

User
 ungrapalli on Apr 4, 2014
I have raised a request (the request number is: Rna131129030342) a long ago. The request was to replace a start membrane for our LG microwave oven. It was assigned to LG service center, K.R road, near Brigade MM, Banashankri, Banaglore, Karnataka, India. A representative by name Chandrakanth said he will do it before Feb 2014. But when I call him or his colleagues, they don't pick up the call. I visited many times the service center, but these people escape from the place every time. Also, a person by name Pavan has collected our LG oven invoice and he is refusing to return the bill even after...
Complaint comments Read comments [1] Complaint category Appliances

LG Electronics - Non delivery of 32 inch LED TV even after 16 days

User
 Col Arun Yadav on Apr 2, 2014
This is to inform that i am really hurt that a brand like LG treats it's customers so shabbily. I am Col Arun Yadav and i had made payment of Rs 20, 453 on 14 mar 2014 vide CSD Chennai Area Depot, Chennai Cantt, official receipt no 163514 .Till date the dealer JAIHIND ASSOCIATE has not supplied the Television, nor do they bother to inform the customer. i have contacted them 4 times and every time they say will be able to supply by next week. Today again when i contacted they have given a reply they will be able to provide it by 12 march 2014, that would be almost one month since the payment...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - LED

User
 Yellapu Ravi on Apr 2, 2014
D/Sir, I am purchase of LED model no. 32LN5150 Dtd. 18.09.2013 Bill no. 5639 Sr. No. 308PLJK002620 this LED two time complain I am complain of customer care request id is RNA 140330086725 till date not attend. So please change my LED urgently otherwise I am legal action. regards, A Prasad Rao 93024-77799...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - Regarding frost deposition in frost free refrigerator

User
 aditya_mittal312 on Apr 2, 2014
Hi, I had purchased a LG frost free refrigerator around 4 years back and from last one year I am facing the problem of frost deposition inside the freezer compartment of my refrigerator. I have registered a series of complaints with LG Customer Care for this and everytime their service personnel visits me he tells me different reasons for deposition of frost. Here I am quoting the different reasons as quoted by service personnel: Incident 1: The service personnel told me that you are not closing the gate of your freezer properly hence the frost is being deposited. My solution: I started...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - My complain no ran140316086003 reg..

User
 a.prasanna on Mar 31, 2014
With great disappointment i would like to bring to your notice that i had lanched a complain with your customer care regarding my micro wave oven problem ( ref no: ran140316086003). The next day a service representive came and checked the problem and said will check with his manager and get back to me. They asked for the bill copy which also we have handed it over to them in person at their office. After 4 days i received a call from the manager, salem, tamil nadu. He enquired the problem and said will get back to us. But it is 3 week now. I have not received any communication from any of your representatives....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - 3 months fridge not repaired

User
 Prabhak on Mar 31, 2014
When we complained that our LG refrigerator was not working in the first week of Dec 2013, after several calls, one service engineer Saravanan came, inspected the fridge, said that someone called Raju will come and left. Raju came on 8 Dec 2013, replaced some parts and filled the gas. He said that if the fridge didn't work after this, the compressor might have to be replaced. The invoice amount came to Rs. 1305. The fridge still didn't work. We called again and complained. By March-end, Saravanan came and inspected the fridge again. He said that he didn't know what was wrong and Raju had to come....
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics India - defective product and criminal conspiracy to cheat consumer

User
 UDAY DOKRAS on Mar 29, 2014
1. I bought a LG 3D LED 42 TV Model 42LW5700 Sr. No. 107PLPM036512 on 13/9/2012 for Rs 85, 000/- and within 11/2 year on 12.3.2014 the Panel of the TV crashed and TV became non functional and useless and the TV is BLACKENED. 2. The LG Repair man told us at first that it would cost Rs 10, 000. 3. He later offered to use a trick: we buy the Service guarantee for Rs15, 000 and wait for 1 or 2 months and then claim that TV has stopped working and use the guarantee to get a new panel. 4. Then again LG service people changed their stance and said that the new panel will cost Rs 34, 000/- and the above...
Complaint comments Read comments [1] Complaint category Products & Services

LG Electronics - a red line appearing vertically across the led tv

User
 paromita75 on Mar 28, 2014
for the past two weeks a red line has been appearing vertically across the led tv( specifications--26LV3000, Lg Led Tv) brought from Biswajit Furniture, Prop--Ashok Kumar Sinha, South Birnagar, Raiganj, Uttar Dinajpur, on 1st Jan, 2013. Kindly send your mechanic soon to solve the problem within this week....
Complaint comments Read comments [1] Complaint category TVs

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