LG Electronics Customer Care
LG Electronics India Pvt Ltd
Customer satisfaction rating: 12%
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4106
COMPLAINTS

LG Electronics Customer Care

LG Electronics India Pvt Ltd

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Address
P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
53
42


Mobile:
Mobile:
25
25

Customer satisfaction rating
12%
Complaints
4106
Responses
1810
Resolved
29
So far so good - The company responded to our notifications and is working on resolving complaints.

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LG Electronics Customer Care related pictures (266)

LG Electronics Complaints & Reviews

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LG Electronics — Not entertaining complaint against extended wrranty

 sandeepraj1983 on May 31, 2016
I had taken extended warranty (AMC-Stands for Annual maintenance contract) for my television by paying around 3500 which is non refundable and through which company makes huge profit. Total cost of my TV was 25000, Now when some problem occurs in my TV, LG company dening to repair by saying that part is not available and as per company policy when part is not available we can give you 20% of total cost of my three years old TV When I asked them to give me same thing in written they told me not possible. I have written too many mail and more than 200 calls to them but they are not replying since...
Complaint comments  Read comments Complaint category Electronics & Appliances

LG India — Poor service & low quality lg product

 Dillip.Panda on May 31, 2016
Hi There

I would like to escalate a poor service by your service center in Bhubaneswar. I had bought a new Freeze on 23rd April 2016 and the freeze has gone down since 24th May 2016. Have done multiple escalation to your service center and to the service manager but without any resolution. First of all the quality of product that I am concerned about and now the quality of service. The PO for this purchase is attached.

I have made enormous call and it seems like the spare part needed for the service is not being resolved. I am frustrated with the delay and the quality...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — Lg g4 h818n

 Aditya Tipirneni on May 31, 2016
I had purchased LG G4 mobile in Feb 2016. Recently, i started to face issues with the wifi and Bluetooth connectivity and i had approached the service centre at Panjagutta, Hyderabad. I am very disappointed with the way they responded.They figured out that there is a problem with the hardware and had to replace the hardware.However, they dont have the spares available and were not sure when they receive them. I called up the manager, Mr.Sai Venkat and he simply responded "there is not much I can do and must wait till the spare part comes" I told him to check and get back to me but I haven't heard...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

LG Electronics — 32" LED TV

 sayantani09 on May 30, 2016
I had bought 1 lg 32" led tv model -32lb5610 serial number-405plag005120 from basant electronics kolkata (Invoice number-2665) with buyer's name as sima neogi with an amount of 32700 on 12/06/2014. From 23/05/2016 small led spots are seen on the tv and they are increasing in number day by day. Authorized mechanic of lg said the display panel is to be changed and the cost for it is rs 15000 that too with 6 month's warranty. Though the warranty period of the tv is over, yet it is not expected that a lg tv of 32000 will not last even for 2 years. This is very disappointing and unacceptable. A tv is...
Complaint comments  Read comments [1]Complaint category TVs

LG Electronics — Gl-d322 jmfl

 krishna singhal on May 30, 2016
We bought a refrigerator(model no. Gl-D322 JMFL) seven months ago and it has started causing problems already, the compressor (which has 10 years warranty I don't know why?) stopped working, I spoke to the customer care they told us to do something( as it is SDS) and it didn't work out, then they sent someone to check the issue and they said it was a faulty compressor, now they're saying it will take time to replace the compressor, this is not done, all the stuff has been out for three days and most of it is rotten already. You should do something....
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — 43lf6300 tv part not being replaced through under warranty. [Resolved]

 chakrics on May 30, 2016
Lg 43lf6300 led tv stopped functioning from 23-05-2016.
Request for replacement of part was made vide no. Rna 160523094011. I was given to understand that a wrong part was received and have been receiving messges whenever i contacted lg toll free no. 1800 315 9999 that the part has been re-allocated. Upon contacting the sr. Service executive mr. Amarnath, (8297563585), whose number was provided by the person to whom i spoke to on the toll free number, repeatedly denies having received the part but admitted that a wrong part was received and a revised order has been placed on the firm. Spoken...
Complaint comments  Read comments Complaint category TVs

LG Electronics — Refrigerator

 Glen83 on May 29, 2016
LG Team
My name is Gaurav Grover (loyal and very old customer of LG). I purchased a LG double door refrigerator 4 years back. The price of the machine was around Rs 80000 at that time. Machine performed well in the first 3 years. After that cooling of the machine dipped. We called LG customer care to repair the same. An LG executive came and said that he will take at least 7-10 working days time to arrange the coil of the machine. I requested him to arrange the coil asap as we cannot afford to survive without the refrigerator as it plays an important role. He denied for the same. We called...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — Unprofessional behaviour of lg microwave cookery class conductor

 Dipali Bagwe on May 28, 2016
We have mircowave oven model no : mh-2044db. I had registered for the microwave oven coockery class conducted by lg, which is free of cost. I had registered for charni road branch class and for that i followed up with ms shabana (8879310768). I called her twice for the confirmation of class timing. She had asked me to come on saturday (28th may 2016) 3 pm to your lg store (Sumaria lg shop, near saifee hospital, charni road). As i was getting late for a class i booked a cab and reached the destination on time. When i enquired about the class person present at the shop told me that there is no class...
Complaint comments  Read comments [1]Complaint category Appliances

LG Electronics — Led tv is not working - complaint lodged - no response from customer care

 Sornamani mangudi on May 28, 2016
I purchased a led tv model 32lb550a on 23.10.2014 from saravana electronics &home appliances, pondicherry and bearing extended warranty card number fpd14 -460649. The tv was not working from 18.5.2016 and a compliant was registered and got rna no. 160520051450 dated 20.5.2016.
Representative called on 21.5.2016 at that time we were out of home and asked to come on monday.
Monday i. E., 23.5.2016 representative came and just the tv and told board has gone and said that we let you know after consultation.

But, we have been phoning to them since tuesday i. E., 24.5.2016,...
Complaint comments  Read comments [2]Complaint category TVs

LG Electronics — Some bright dots showing upon the screen

 Alekhyaramakrishna on May 27, 2016
We have bought the lg led tv at whynot, nera sai krishna theatre, rajahmundry on 17.12.2014, after a long tern plan with whole hearted happiness on 17.12.2014. Now unfortunately it gets repaired. So we called the service engineer from lg company. He has checked and asked us to change the display screen.In order to get display on screen we need to replace the existing panel, with the cost of rs.15000/- for your kind information the warrant period is over 17.12.2015. I requesting for repair in foc basis....
Complaint comments  Read comments [2]Complaint category TVs

LG Electronics — Poorest service: installation

 Kunal3008 on May 27, 2016
I purchased a front load washing machine on Sunday the 22nd May 2016 and
received on the very next day. I was assured that the installation will
happen by Tuesday the 24th May but had not happened till date.I have
escalated to local team at LG and nothing happened. Now I got a call that
in 5 days the request gets closed automatically. If the installation has
not happened, how can the ticket get closed. Daily I get a call telling
that Engineer will visit and install. I am made to wait daily, but no one
turns up. And they have closed the ticket stating...
Complaint comments  Read comments [2]Complaint category Washing Machines

LG Electronics — Refrigerator complaint held till fridge went out of warranty

 pakhimahajan on May 25, 2016
Last week i registered a request for a technician for my lg refrigerator. I was given some online solution but i insisted on a technician being sent. My fridge door doesn't close properly anymore leading to condensation in the fridge.
I was told they have registered my complaint and a technician will call soon. I did not get any call from lg or technician after that.
Today i called again. I was told my complaint hadn't been registered and they would register my complaint also informing me that my fridge has gone out of warranty and i would have to bear the cost of whatever needs...
Complaint comments  Read comments [1]Complaint category Refrigerators

LG Electronics — Fridge found broken inside parts

 Sushma Razdan on May 25, 2016
Complaint noRNA 160522044549 filed on 22 May 2016 about broken part behind Door in Door found while receiving Fridge D-432HLAM. I refused delivery but the dealer Sargam Electronics, Mayur Vihar phase -3 assured prompt action. LG technician visited on 23 May 2016 assuring prompt action but to date no action but promises. I am NRI from Dubai with good experience on LG products in Dubai but in India the product seems to be of low quality and service is equally bad. You just lost one loyal customer of a decade. If no action is taken then I will take such steps as may be necessary to protect my interests...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

LG Electronics — Non attending to complaint by hyderabad service center citing reason of non availability of spares

 santosh kumar rathi on May 25, 2016
Purchased one LG double Door Refrigerator showing 10 years warranty on compressor around 4 years back from Bajaj Electronics. Since last one month, we noticed that the items stored in the refrigerator are perishing and ice cream stored in freezer compartment are also melting. Body is also heating up too much. We lodged a complaint on Friday on their web site and one technician attended us on Saturday afternoon. We were told that the fan motor cooling the coil is not working and needs replacement. Approximate cost for attending work and changing the motor was told Rs.2000. We asked him to carry the...
Complaint comments  Read comments [2]Complaint category Refrigerators

LG Electronics — Split AC

 kamalkapoor13 on May 25, 2016
I lodged a complaint of water dripping from front of Split AC lodged at Call Centre on Saturday 21st May (RNA160521019019).
Sunday: Engineer Maulik told crack in Drainage Pipe. Some one will come to replace. No body came.
22 May: Complaint made again at call centre. Number of Mr. Nikhil given. He promised action.
23 May: Engineer Mosam came. Said no crack in pipe. Did something and took Rs. 570. Dripping started within 15 min. Another Engineer Pratik came and said crack in drainage pipe. Promised to come on Wed at 11 am.
24 May: Talked to Mr. Jadeja (Ahmedabad) at 11...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

LG Electronics — Design fault in inverter-v split air conditioner

 kumarrout on May 25, 2016
Dear sir
inverter-v split air conditioner out door unit is of faulty design which facilitate
1.Outside squirrel entry into the unit.
Due to this my outdoor unit is totally in-operative.
2.I have purchased the unit at a price of rs.52000/- on dt.24-01-2014.Within a span of two years due to squirrel entry into the unit the out door unit electronics card damaged and for which i have to pay rs.10000/- for the repair.
3 the same LG other split ac I am using since 8 years without any problem.
4.But the inverter ac defect is it should not have electronics...
Complaint comments  Read comments [4]Complaint category Appliances

LG Electronics — AC/Complaint about supervisor

 NARAYANrao on May 25, 2016
Hi,

This is lenima phukan
My call back number #7418210296 or 7358515039
Email – lenima123@gmail.com or s. Narayanrao@outlook.In
Called your customer services 14 days back about my ac (Lg split ac) the tech said my warranty over 4 days back. I said can’t you give me any extension time you people said no that’s the rule of lg. Once warranty expires no services will be done free of cost
I said okay, i called after 10 days. Let me tell you the time. I called you on
23/05/2016 @12.00 am to 2 pm. Using my registered number 7418210296...
Complaint comments  Read comments [1]Complaint category Appliances

LG Electronics — LG ac poor service

 jaatboy123 on May 24, 2016
We had registered a complaint regarding our Split AC which not not cooling, after a follow up LG technician visited and told us that some spare will require so he will come back with next 2 days .But nothing was happened

After 2 days we called to LG customer care number than another technician had visited and he also told us that there is gas need to fill & he went out .

Again after 5 days, continuously calling to LG customer care than another technician had came and fill the the GAS. & he closed the complaint .

But our complaint is not resolved yet.today...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

LG Electronics — Regarding replacement of led television

 pranesh navaneeth on May 23, 2016
We bought a brand new lg led television from salem. Model no: 55uf770t. The television within a period of 1 month stops working. When the service engineer attended he just says the motherboard is gone. The problem reported was virus impact due to the usage of usb, but we never attached anything to the television apart from the cable wire. They just lied there itself to escape. We were fed up at that time only. The rna no is : rna160424004258. We demanded for the replacement of the television by the company since the fault was not on our side and it was a brand new television not even one month old....
Complaint comments  Read comments [2]Complaint category TVs

LG Electronics — Problem after servicing of split ac

 arjitgaurav on May 22, 2016
Dear sir

your mechanic has serviced my AC on 29-3-16 by RNA 160319039717. after that it started leaking from front. i have told your call cente about this unsatisfied service.there was no problem in last year.but after service this problem started.i got from call centre that visit is chargble.
i already informed you about my problem of water leakage from indoor unit after 1st servicing.servicing was on 29 march 16.if after servicing i am facing problem what does it means?why should i pay for another time servicing charges?...
Complaint comments  Read comments [1]Complaint category Appliances

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