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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - Irresponsible Customer Care

User
 Jayaraj_G on Mar 31, 2015
We have been registering a service request to dismantle our AC and shift to a new residential address. The first call was logged on Friday 27 Mar at 10 AM and claiming of a 24 hour SLA we did not receive any call from the service provider. On 28th Mar we again called the call centre around 3:30 pm to enquire of the same and they just said they are putting a reminder and gave a number to call the local service provider - the number which did not exist. We requested them to check and revert to which they agreed but did not bother to come back. On 29th Mar to our surprise we get the SMS of request...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Denying Warranty for a TV repair

User
 Ganesh Patchikolla on Mar 31, 2015
Hi, I along with my Brother in law purchased an LG 42inch lb6500 model TV on 21st March and got the Installation and Demo done on 23rd March. The TV has been working fine until 29th march when suddenly out of no where 1/4th of the screen went blank with white screen. We initialized a Customer service request complaining on the non functionality of the TV screen and a Technician came on Tuesday (31st March) and said the repair costs 20k+ and warrant won't cover this issue. We are Baffled with the response as the TV is barely 1 week old and the issue happened out of no where! How...
Complaint comments Read comments [2] Complaint category TVs

LG Electronics - Repairs of AC

User
 gajendrajangam on Mar 31, 2015
Split AC is bought in May 2012. The cooling problem started in Oct 2014. Cooling problem referred to your Service Centre. They have repaired three times then. Have charged around Rs.11000/-. Still the Problem is not solved. Request to change the faulty unit. The details are given below. Name: G.K. Jangam Mobile No: 9869182498 Email: gajendrajangam@yahoo.co.in Date of Purchase:5/5/2012 Model: split AC Model No.: LSA3MR5T.AMLG Sr.No. 204PAPD035200 current Complaint No.RNA150330017312 ON 30.03.2015....
Complaint comments Read comments [1] Complaint category Appliances

LG TV - No Support from Service Department

User
 sunilhn on Mar 31, 2015
I have a LG Color TV purchased in 2006. I found some problems like some stripes are coming & in between TV is getting OFF. I contacted customer care at 18001809999 and got registered the complaint number 4 times RNA150319064994 RNA 150320097024 RNA 150322036402 RNA 150324027418 Even after raising 4 requests, LG executive not visited the place even a single time & after talking to Service Managers many times also nothing is happening. Now, Service Manager says TV has to bring it to Service Centre. If that is the case what is the use of Service Manager or Service Team or...
Complaint comments Read comments [1] Complaint category Telecommunications

LG Electronics - DELAYED RESPONSES FROM CUSTOMER CARE

User
 Partham Shah on Mar 31, 2015
hello, i am very dissatisfied by the way yr customer care executive behaves with me. i have an LG mobile model no; LG P705 I GAVE IT TO THE CUSTOMER CARE CENTER ON ;10/03/2015 FOR REPAIR OF MY MOBILE SCREEN. THEY PROMISED ME IT WOULD TAKE 8-9 DAYS. AFTERWARDS EVERY TIME I HAVE TO CALL THEM TO KNOW IF MY MOBILE HAS BEEN REPAIRED OR NOT. WHEN I GOT THE MOBILE AFTER 9-10 DAYS, THERE WAS SOME GLUEDOT INSIDE THE SCRREN. I ASKED THEM TO REMOVE IT.THEY SAID IT WOULD TAKE ABOUT 3-4 DAYS. AND NOW..ITS BEEN ALREADY MORE THAN 10 DAYS, THEY ARE EVEN NOT PICKING UP MY CALL. I HAVE ALREADY PAID THE...
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - regarding double door refrigerator

User
 ch.saurabh21 on Mar 30, 2015
I had bought Lg double door refrigerator on 2/03/2015. And it was not working properly after 3 days of purchasing. I called customer care many times. Sometimes they said that please change the temperature setting. Now they repaired my refrigerator. His response about my refrigerator was not satisfactory. I want to replace this refrigerator....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - No Support even for Installation of Air Conditioner

User
 Abhi0306 on Mar 29, 2015
I bought a new window AC from LG. I called the customer service center for installation support 20 times and then they picked only once. They allotted me a service center, which blatantly refused to install AC and claimed that they don't do AC installation at all. They told they would charge 570/-INR just to give me a demo that too in 2-3 days as they were claiming to be too occupied. I called LG customer support again, they didn't allot me another service center even after several requests but gave me 2 contacts; one 02265659777 Kadambari Patil and the other 9821955382- Sameer Panchal for installation...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Not received the bill/invoice for my LG Led tv, bought as a product replacement

User
 pratapforever on Mar 28, 2015
Hi, I bought the 42LB6500 model TV as part of the product replacement through the lg customer service. I don't know the dealer, but all my communication is happened through the customer service channel only. Even I paid the amount through DD favouring 'LG ELECTOELECTONICS PVT LTD'. The product is delivered in January, but there was no proof of purchase is provided to me. As I don't have the dealer details, I called up the service centre representative for several times, and each time I got a response that they will check with the dealer. It is now three months since the product is delivered and...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

LG Electronics - NO PROPER INSTALLATION FOR 3D TV

User
 anand.bannu on Mar 28, 2015
I complain several time but no proper installation done.ever time S.E come to my house and told software problem I will send proper software engineer for software installation that's all no body came. Please do proper installation.In tv wifi not connecting.Service engineer told reload software.plaese send s.e for installation....
Complaint comments Read comments [2] Complaint category TVs

LG Electronic India - Highly dissatisfied with the fact of being sold an AC which is no more manufactured

User
 santosh.k.padhi on Mar 28, 2015
This is to bring in to your notice that we had purchased a Split AC(Model No LSA5ES5V) on 1st May, 2013 from Modern Electronics, Chinchwad, Pune. This worked good for 2 summer seasons (2 months each) for 2013 and 2014. In 2015, few days back when we tried to turn on the AC, it was not turning on. We logged a complaint with Customer Care. One agent came to our home and checked the AC and said that may be due to short circuit during last rainy season, some part in the AC got damaged.So he will order that part which may cost us to Rs 2500.We agreed.Later, in 2-3 days when we contacted the agent, he...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - improper service

User
 RGD_pune on Mar 27, 2015
I had registered a complaint with LG on 18001809999 as my a/c was not cooling sufficiently. Promptly on the same day (21/3/15) their technician Mr Quereshi visited my house and cleaned the unit and said problem will get solved because of cleaning and collected Rs. 575/- cash from me (which was as informed to me by the call center). He did not give a receipt saying that LG policy is not to give any receipt. After using the a/c overnight I came to know that there is no improvement in cooling. I called 18001809999 again on 24th and a new complaint no. RNA150324093140 was given to me saying complaint...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG India Ltd - We wanted to complaint on your LG Authorized service center, Kota, Rajastan [Resolved]

User
 gokul01it on Mar 26, 2015
We purchased LG G2 on 5th OCT 2013 by paying INR 43, 000. Below are the details.Mobile Info:LG G2 (32 GB)IMEI: 357246-05-332003-0S/N: 309kPFX332003We wanted to complaint on your LG Authorized service center, Kota, Rajastan.After 11 months of use, yellow spots came and we gave it for servicing to LG Authorized service center, Kota, Rajastan. After confirming the center from Customer Care.1. Good, He did repair and he changed the display, as it was under warranty at that time (11 months old).2. He did not set the display properly, so mobile started bending and battery broken after 3 months. (Your...
Complaint comments Read comments [3] Complaint category Mobile Handsets

LG Electronics - LG Smart 3D: Send a faulty piece

User
 Saravanan Jeganathan on Mar 25, 2015
I bought a LG 3D Smart TV on Model No: LA6910 I bought this product from sharptronics, Velacherry, Chennai I am waiting for almost 5 months from the date of purchase. I got an replacement but its an low end model and again agreed to give the same model i bought. But i got a call from the customer care stating that they goin to provide LB6500. The feature is not same as my original model. Only the model LB6700 satisfies mine original model i bought. i am not received any proper communication from them. Till now i made more than 200 calls to the customer care peoples. but they are not...
Complaint comments Read comments [1] Complaint category TVs

LG Electronics - more charges for repair

User
 shwey on Mar 25, 2015
Hello sir We are from bagalkot district Karnataka we had a problem in the television about our motherboard so we called the customer care of LG and got it repaired for Rs6800 but in maharashtra it is Rs5500 so how is the company applies its charges for different for different countries...
Complaint comments Read comments [1] Complaint category TVs

LG LED TV - not instulation in my home

User
 LALA RAM GURJAR on Mar 25, 2015
Dear Sir, I Purches a Led TV in 16.03.2015 my id RNA150316063762 but not instulation on my home. i have complaint in toll free no. but not response please instulation tv in my home from :- LALA RAM GURJAR S/O KALYAN MAL GURJAR VILLAGE - PALWAS, POST - AKODA, VIA - PHULERA, DISTT. JAIPUR, RAJASTHAN PIN - 303338...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronic India - Failure to carry out Air Conditioner Repair as per AMC agreement

User
 drrkbansal on Mar 25, 2015
Respected Sir/Madam, On 10/10/2014 I had got Annual maintenance Contract done for my 2 Air Contioners of LG barnd for a period of 3 years i.e. upto 09/10/2017 and paid Rs 15472=00 to the LG company in Surat, Gujarat. The LG company is supposed to provide me with free maintenance of both the ACs, including free replacement/ repair of parts for a period of 3 years. Now, one of my AC’s gas has leaked as revealed during the free service and I was told that a part was needed in the outdoor unit and to pay RS. 5000 (Service Request RNA150226085554). When I told them that this AC was covered under...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Faulty Manufactured Refrigerator

User
 Ajay Misal on Mar 24, 2015
Kindly inform you that, we buy refrigerator on 2nd Oct 2011, from Arcee Electronics stores, in nerul navi mumbai on EMI Basis . After 8-9 month machine starts showing problems like fan not working, back light issue, cooling problem etc... within that periode they never gave us any service report. After in month of may 2014 we called service engineers for refrigerator not working properly cooling stopped, in that time he refilled the gas in refrigerator and for that he charged at 2200/- Rs. After that same problem comes on month of jan 2015. Here we called again service engineer then he suggest to...
Complaint comments Read comments [2] Complaint category Refrigerators

LG Electronics - My AMC invoice address has been wrong

User
 india factoring on Mar 24, 2015
Dear Sir / Madam,
We have received my AMC renewal quotation & AMC E Receipts both are in my office address, but we have received invoice for the same renewal in my residence address. We have request LG customer care for correct the invoices address, but they did not accept my request, and my office did not allow to me wrong invoices process. We again requesting you please make the necessary action & do the needful for customer requirement. because the error only happen by the LG side only.


Regards,
Harish
# 9990965584...
Complaint comments Read comments [3] Complaint category Business & Finances

LG India Ltd - TV Repair

User
 Sneha Vats on Mar 24, 2015
I bought the TV 55LB750T in Nov 2014.It's hardly 5 months and the TV's screen has a problem.Yesterday night I called at the Customer Care which says 24x7 .After I call I come to know that its actually not 24x7 but justrecorded service to leave your number to get a call back.Morning I did not receive any call. I called back again and after half an hour of waitingthe line was transferred to an executive.Complaint registered and with 24 hrs problem will be sorted assurance given. All well till here.Now within next 10 mins I get a call from LG saying technician will visit today itself.The call was from...
Complaint comments Read comments [3] Complaint category TVs

LG Electronics - Replacement of unrepairable fridge

User
 vimens on Mar 23, 2015
LG Complaint No.: RNA150321005281 Refrigerator Model: LG GL 308VES.CVBZEBN Purchase Date: Oct 2011. I am not satisfied with LG product refrigerator purchased in October 2011 year, we were not expecting any problems atleast in the first five year. But, we were proved wrong, when it stopped cooling many times in last three years. Recently We registered the complaint with Krishna Services for repair of fridge which had stopped cooling, within one week after repair again it has stopped cooling which happened no of times in past, we have lost trust in this product because it has stopped cooling...
Complaint comments Read comments [1] Complaint category Refrigerators

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