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LG Electronics Customer Care

LG Electronics India Pvt Ltd

P NO - 51,Surajpur Kasna RD, Udyog Vihar
Greater Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1 800 180 9999
 +91 120 256 0941
 +91 120 256 0900
 +91 120 256 0940
Mobile:+91 99 5305 0430
 
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LG Electronics Complaints & Reviews

LG Electronics - LG not fulfilling to its promisse

User
 vickey_76 on May 27, 2015
Hi, I purchased LG Washing Machine from Vijay Sales Pune and that time LG was having Lucky draw for people who buy their products. On our purchase we also fill our details for Lucky draw and later we were told that we have won Microwave. We didn't get anything even after following up with Vijay sales for more than a year. Vijay Sales executives inform that they haven't received it from LG and are following up with them for the same. I have purchased Washing machine in Feb 2014 and today its May 2015. I would like to try once through this forum else i will escalate it to Higher management of...
Complaint comments Read comments Complaint category Washing Machines

LG AC - LG Split AC - Installation delay and confusion / no response from service department after full payment for the services

User
 Srilaxmi nidmaanuri on May 27, 2015
We bought a LG AC this Sunday(5/24/2015) and the product got delivered on tuesday(5/26/2015). Installatoin people messaged us on monday itself that they would come and install. but when we tried to reach them or customer care there is no progress. despite of paying full amount, we have not received any ontime service from LG service. On top of we kept calling tem by all means but in vain. what a pathetic service, can't they call and confirm by when they can install so that the buyer will not be wasting money/time for following up....
Complaint comments Read comments Complaint category Electronics & Appliances

LG India Ltd - Thanks for Poor Service Response

User
 xuv0007 on May 27, 2015
I have purcahsed 285L single door refrigreator in last year which is giving problem of ''Door Hard to Open'' due to very high vacuum inside the refrigreator and this problem directly related with human safety issue and not a easy operation. LG has replaced the ''Gasket'' twice and failed to rectify the problem also refrigreator's orginality has been disturbed by applying hit and trial methods of service team and now finally they said that we can't do any thing in this, due to design problem of LG and you should manage with the same problem. I want the refund or replacement of the same and...
Complaint comments Read comments [2] Complaint category Appliances

LG Electronic India - Customer care executive was specifically rude.

User
 Ritu Meena on May 27, 2015
i raised a complaint regarding the replacement of the AC compressor on 24th of may 2015. few people from LG came at my place checked and the compressor is faulty. where i specifically mention in my complaint regarding the faulty compressor already and there wasn't any need for such a check up. they forced me to give service charges i.e, rs. 562 and gave me the receipt of the same. they said engineer will visit me in soon and change the compressor as the compressor is order and they will change it by 25th may 2015. on 25 may again people from Lg came and again said compressor is not working it needs...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

LG Electronics - Uncared service after the warranty period over

User
 tamal_ghosh32@rediffmail.com on May 27, 2015
From: Kamalendu Ghosh 240/4/D, Circus Maidan, Nutanchati P.O & Dist: Bankura, (W.B) Pin: 722101 Mob: 9434009119, 9434625730 Ref: Complain R.N.A 1505200700748 dated 20/5/2015 at 11:14 a.m I have purchased Two L.G. LED T.V bearing Model No. 32LN4900 from a local dealer of Bankura viz ‘Melodious’ of School danga, Bankura on 06/11/2013 and among them one TV SET suddenly get out of order (bearing Sl No. 309PLAG007592)within one year of use. At that time your men appointed in service changed the Mother board without any cost (as it was within the warranty period) for which I am grateful to...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Washing Machine - Complaint against LG WASHING MACHINE

User
 SRV012 on May 27, 2015
I brought LG washing machine in Jan 2014 the service people have repaired 8 time bud it is the same when they returned Washing machine I felt the worst service provider and worst washing machine. U can see I have used 6 month and 6 month in their servicing center and I have taken 2 year more extra warranty bud now no service people have come after calling for nearly a month. After Having on a Search Google, I Got to Know About CLICK2COMPLAIN.COM They Helped Me A lot & Recovered My Amount From LG WASHING MACHINE Best Wishes To CLICK2COMPLAIN.COM Good Luck For All Members....
Complaint comments Read comments [1] Complaint category Washing Machines

LG India Ltd - Seller not sending man for installing Split AC

User
 imabhishek07 on May 27, 2015
I have brought a split LG AC. Dealer told me that installation is free. I have made all arrangements for installation. I have even rented bamboo ladder for it also, but the Dealer is not sending the man for installation even after repeated request. The details are given below - Dealer Name: M G Electronics Baguihati KIolkata - 03325766021 Installer conatact no as given by Dealer: Mr Gourang - 9051084319 It has been more than 7 days but nobody is addressing my problem. I am very much irritated. Please check it ASAP....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Poor Customer service/ Un attended service

User
 tamal_ghosh32@rediffmail.com on May 26, 2015
From: Kamalendu Ghosh 240/4/D, Circus Maidan, Nutanchati P.O & Dist: Bankura, (W.B) Pin: 722101 Ref: Complain R.N.A 1505200700748 dated 20/5/2015 at 11:14 a.m I have purchased Two L.G. LED T.V bearing Model No. 32LN4900 from a local dealer of Bankura viz ‘Melodious’ of School danga, Bankura on 06/11/2013 and among them one TV SET suddenly get out of order (bearing Sl No. 309PLAG007592)within one year of use. At that time your men appointed in service changed the Mother board without any cost (as it was within the warranty period) for which I am grateful to you. But again on 19/05/2015,...
Complaint comments Read comments Complaint category Electronics & Appliances

LG Electronics - AC REPAIR-

User
 ramesh sen on May 26, 2015
Dear Sir Please refer my complaint NO-RNA150524025555 Dated -24 May 2015 REGARDING-MY WINDOW AC COMPLAINT.IN THIS CONNECTION YOUR REPRESENTATIVE VISITED MY PREMISES HNO-1220, MARUTI VIHAR, CHAKKARPUR on 25 May 2015, AS PER YOUR SERVICE ENGINEER THERE IS DEFICIENCY OF GAS>HENCE HE TOLD ME THAT MY 26 may 2015, SOME DSA REPRESANTATIVE WILL COME AND COLLECT THE UNIT FOR AC REFILLING.I WAITED WHOLE DAY BUT NO REPLY HAS BEN RECEIVED FROM SERVICE ENGINEER OR FROM LG COMPANY. PLEASE NOTE WE ARE DEALING WITH A REPUTED ORGANISATION LIKE LG AND YOUR RESPONSE FOR AFTER SALES SERVICE IS NOT GOOD. HENCE...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - Defective hardware on lg g pro 2

User
 Geetha Kumar on May 26, 2015
Hi. I am Geetha. I bought lg g pro 2 16gb phone . Memory card slot is not detecting SD card. At first i thought it is because the card is corrupted. I checked the card in other phones. SD is working fine. Problem is with the slot. I visited nearby lg service centre and they say the sim card slot and memory card slot is broken. It will cost 7500rs. I bought the phone for 33000rs and it is not even a year since i bought the phone and i have this problem. This is not my fault. I have not dropped the phone anywhere. They say for physical problems warranty cannot be claimed. This is manufacturing defect....
Complaint comments Read comments [1] Complaint category Mobile Handsets

LG Electronics - pathetic air conditioner

User
 Rohitaggarwal14 on May 26, 2015
I have registersed complaint 3 times in just a week (RNA150512011395, RNA150524015134 and RNA150526012585) for faulty ac that I purchased just 2 months back. Every time call is forwarded to aircon engineering. Attached is the picture of room temperature LG ac is able to cool up to as per technician. I have received a lame reason stating that my balcony is partially covered with glass because of which compressor is not able to cool down and it is not working. I have been using ac is same set up for past 16 years. This is first time I have bought LG ac and it has been a great disappointment. Even...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Awsome Service

User
 Sudipta Bhaumik on May 26, 2015
I Have registered a complain on 21.05.2015 vide Complain No RNA150521010881 for my 0.8 Tonn Window AC. The Service Technician visited the same day and requisitioned for Fan Motor. On next day he came with the Fan Motor and while replacing it he broke the blower. Again he requisitioned for the blower on 22.05.2015. Till now we have not got the blower as well as the Fan motor and the AC is lying unattended. In this humid summer such an lacklusture attitude from LG is just unimaginable. The service engineer is now telling that the Blower is not in Stock. It will come from Noida even it may come from...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronic India - complaint of refrigerator

User
 Perteek Bansal on May 26, 2015
DEAR SIR/MAM, THIS IS TO BRING TO YOUR KIND NOTICE THAT I HAVE BOUGHT A REFRIGERATOR (MODEL N0 GL-P402RPJM(BW) FROM NARULA ELECTRIALS 102, NAVYUG MARGET GHAZIABAD ON 26/03/2015 BEARING INVOICE NO 4625.THIS REFRIGERATOR IS NOT WORKING PROPERLY AND I HAVE ALREADY LODGED A COMPLAINT ON THE TOLL FREE NO ON 6/4/2014 AND REFERENCE NO IS 150408087945 .SERVICE PEOPLE HAS VISITED AND CHECKED ON AND INFORMED THAT REFERIGERATOR WILL BE REPLACED.SO, WE AGAIN CONTACTED ON CUSTOMER COMPLAINT AND THEY HAVE DIRECTED US TO TALK TO MR.MANISH GUPTA, AREA MANAGER.MANISH GUPTA IS NOT RESPONDING PROPERLY AND THE DEALER...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - TWO 1.5 TON WINDOW AC PURCHASED-CROMA NOT FULFILLING PROMISES

User
 saran126 on May 26, 2015
TW0 LWA5BP3AI ACS WERE ORDERED BY ME ON 19-05-2015 AT CROMA REGAL BUILDING NEW DELHI SHOP -PAYMENT MADE BY NEFT ON 19-05-2015. CROMA HAD PROMISED FREE DELIVERY NEXT DAY. ON 21-05-2015 TWO DELIVERY PERSONS CAME TO DELIVER ACS-THEY TUMBLED THE ACS UP THE STAIRS VERY ROUGHLY.THESE TWO WERE NOT SUFFICIENT TO MAKE DELIVERY TO THE LOCATION WHERE ACS WERE TO BE FITTED WHICH HAD BEEN DISCLOSED TO CROMA WHO HAD ASSURED PROPER CREW WOULD DELIVER. THE TUMBLING MAY HAVE CAUSED DAMAGE TO ACS. THIS WAS INFORMED TO CROMA WHOSE REP TOOK PICTURES OF THE AC CARTONS ON NEXT DAY.THESE PICTURES WOULD NOT REVEAL INTERNAL...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

LG Electronics - Since 3 days Service Engr didn't turn up after calling several times to CC

User
 sudidhi on May 26, 2015
I'm a customer of LG for different producs. My servive request no RNA 150523076593 booked on 23/05/15 (Sat) at abt 10 am for the cooling problem of Refrigerator. But yet (26/05/15) nobody turn up after calling several times to cust care. At the !st day I do rcv a msg frm lg abt the srv engr details (Mr Narendra Kumar - 9711359795).After calling him he said tht he won't come as he is leave and gave me the no of his supervisor Mr Vikas - 9711359854 but mr vikas didn't pick his ph. Again contacting Narender he told to wait till 3 pm on sat but as nobody called up i again called CC and they told me...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - REFRIGERATOR NOT REPAIR

User
 Manvinder09 on May 25, 2015
My Compliant No is RNA -150524026454, was booked on dated 24th May 15. Service engineer came at around 5 p.m., by he said timer not works, its time to replace new one and at that moment we doesn't have . He was committed to come tomorrow or any one else date 25th May 2015. But one one come or call. when i call customer care to take number of service supervisor he not picked my calls. i call him several times also, drop messages.number - 8588805311 / 8588805235. Now kindly, tell me LG is given this kind of services who services managers are not pickup calls. If iam not wrong LG is one of the fine...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - misinforming the customer

User
 ajiphilip777 on May 25, 2015
I have placed a repair request of my washing machine on 23rd May(RNA150523089405 is given to APPOLO SYSTEMS 9745004368).it is quite disgusting to inform that the telephone no shared by your Customercare is not functioning.when I tried to contact the reply was the no is temporarily disconnected.Lg should at least keep the correct functioning number of your authorised service partner.More disappointing fact is that your executive is groping in the darkness to resolve this issue when I reported this. You speaks high of your Customercare in reality a hollow promise. Pl understand the embrassment of...
Complaint comments Read comments [3] Complaint category Washing Machines

LG Electronics - AC NOT INSTALLED AFTER PURCHASING THOUGH FORCED ME TO BUY THAT PRODUCT

User
 aloke_chakraborty on May 23, 2015
SIR, I PURCHASED A SPLIT AC FROM ELECTRONICS CENTRE, BENACHITY, DURGAPUR, WEST BENGAL, PIN 713213, PH NO 0343-3203538, 2585828, I WAS INTERESTER IN BLUE STAR OR HITACHI, BUT THEY FORCED ME TO PURCHASE LG SPLIT AC AS THEY TOLD ME THAT " IF U PURCHASE A LG AC IT WILL BE INSTALLED TODAY ITSELF BUT IF u PURCHASE ANY OTHER AC IT WILL TAKE TO INSTALL TWO DAYS AS THERE ARE NO PERSON TO INSTALL THAT AC." I AGREED AND WAITTING FROM 1400 HRS. IT IS ALREADY PAST 2145 HRS AND THEY ARE NOT ATTENDING MY CALL ALSO. U ARE REQUESTED TO TAKE NECESSARY ACTION AND I WOULD LIKE TO GIVE IT BACK AS IT IS NOT MY CHOOSE...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

LG Electronics - Poor service and big time delay and worst service manager who do not pick the phone neither call back

User
 Aman Mishra@123 on May 23, 2015
I have refrigerator of LG and bought some 5 yr back. I raised a complaint some 10 days back that the cooling in my refrigerator is not to the mark then people visited and they took over 1500 rs and got the gas filled and clean. later after 2 days the compressor started noising a bit I again raised my concern to LG customer care they came and now said that the compressor is not working properly and now you have to pay 4000 Rs more, I said while doing the previous service some 3 to 4 days back did you guys not check whether the compressor after filling the gas is picking up or not ? they were just...
Complaint comments Read comments [1] Complaint category Refrigerators

LG Electronics - Installation of LG air-conditioner

User
 Arpita Dasgupta on May 23, 2015
I had purchased an LG 1.5 T split AC and today two technicians came to install it. The leader was a fellow by the name of Rizwan. Right from the beginning, the fellow was rude and ill behaved. After fixing the metal plate for the inside unit, he walked outside in the garden asking his junior to carry on the work. He was chewing tobacco (which I believe is banned!) and spitting around in the garden, and when I asked him not to spit in the garden, he was infuriated. He barged inside and asked his junior quickly finish the job because he did not want to stay here. Later, I asked him to show the two...
Complaint comments Read comments [1] Complaint category Appliances

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