Boxgig.in — non receipt of android 9.0 4g calling tablet 10.1"

I have placed an online order for the "Teclast T30 Android 9.0 4G phone Call Tablet with wireless keyboard" on Box gig.in and made a payment of Rs.2999/- through you on 19th August, 2020 which was duly received in the account of Mr.Priyanshu Jain. My transaction ID is[protected] dated[protected].
Since then I have sent them two messages to know the status of my online order but till date I received no reply from them.
Hence, you are kindly requested to apprise me of the present status or arrange to refund my money.
Thanks and hope to hear from you soon.
R.K.Srivastava