BPCL — Non delivery of lpg cylinder on time

Address:	Dibrugarh, Assam, 786602
Website:	www.bharatgas.in

Sir, It is a regular phenomenon that while booking LPG Cylinder from my phone the confirmation comes as a message but Dealer does not deliver the LPG cylinder in due course. Last incident was that i booked for LPG Cylinder on 09.10.2015 having reference Number[protected] but it was delivered on 30.11.2015 only after my father and relatives visited several times to the dealer. They were also very rough while talking. My Parents are in Old age and my mother stays alone at home and without gas cylinder she felt unbearable problem during those days. I also booked a complain to customer care of BPCL whose complaint reference Number is 1044014. While talking to customer care of BPCL i came to know that system is showing that booking as well as delivery was done on the same day i.e.30.11.2015 but actually no booking was done on the said date. I assume that something wrong is being done during the whole process. It has been observed that many people are getting Gas Cylinders and selling with taking extra money. If they take more then 1.5 months in delivering a single LPG cylinder how will it be possible to deliver 12 cylinder to my family in a year as promised by Govt. So i request you to please look into the matter seriously and check the authenticity of Dealership. i also need compensation for the psychological trauma and difficulty faced during those days while cooking as my family had to depend on neighbor for every time while cooking food. Regards Md Ali Jauhar contact No.-[protected] / [protected] Oil India Limited, Duliajan. Assam Registered Mobile No : [protected] Consumer No.[protected] SV No & Date : [protected]-21.06.2014 Consumer Name : Md Ali Kausar Distributor Name : Sadhu Bharat Gas Agency, Bajpatti, sitamarhi, Bihar Card Serial No. - [protected]