Brand Factory Online — Product return and cancelled

I have initiated a product return on April 17th and till now no response from the store and also one product got cancelled during the packing and till now i didn't receive the amount also.
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Return for order number 10081968. But not picked up yet complained multiple times regarding it on the mails and the site but only a automated response received no further resolution was provided.
Even the customer care number doesn’t work not connected.

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