[Resolved]  Pacenet broadband:Press Complex A B Road Indore — In efficient service,frequent net failure

Address:

Indore, Madhya Pradesh

Sir,I had Pacenet broad-band connection since 28 June-2011,having order form no:4920/[protected] & paid Rs 3300 for that 01 year plan.Since the connection ,I had faced repeatative problem in net, such as: system hang,cable fault,power issue,fiber fault,signal drop.For that I had made more than 450 phone calls & e-mails at every net failure.I have all comp nos & mails for that.I had mentioned all problems,since connections in my mails.Main problems were:(1)Complaints forwarded only between 12:00 noon to 18:00 Hrs on week days only,when seniors available.It means that if problem occurs after 18:00 Hrs on Saturday,it will be forwarded to seniors only after 42 Hrs at 12:00 noon on Monday.If monday will holiday then it goes to next day.(2)Their junior staff have not authority to give phone no of seniors.They only take complaints & forwarded to seniors on their available time in office.(3)Since connection one of the major problem system hang occurs from NANAK NAGAR .This problem gives me lot of pain because problem was in front of my house & its rectification time was only 01 min.But I faced more than 75 times this particular problem & every time they had taken 06 hours to 42 Hrs for it.(4)I have power back up.But PACENET did not having power back up in Indrapuri & Nanak Nagar station.For that since day one I have told & mailed to seniors..Due to lack of service I have taken another net for my share trading work.I use PACENET only for surfing downloading & education purpose .(5)At every net failure complaint I have to made many many calls to different no for reminders.Most of times seniors numbers[protected]/24/26 not responded. I approach Pacenet Indore office to give writing complaint on 01 MAY 2012 but Senior fead Mr Suresh Mittal had not take it.On 05 May 2012 I again went to Pacenet Indore but Mr Mittal was on leave. But shocking incident I faced on 12 May 2012 in Pacenet Indore office.Madam told me that Mr Mittal is in meeting.I asked her that I am coming from 11 KM & it is 3rd time.After 15 min Mr Mittal totally deny to meet me,being A PACENET CUSTOMER.I was stunned to hear his order.In 01 year,there was only 75 days of smooth run of Pacenet.I am demanding Rs 25000 for the compensation of various mental tension,PACENET,had given me from the very first month of net connection,along with my money Rs 3300 back.I had already mailed same to pacenet. From Manjeet singh Awal: Mob: [protected].Mail : [protected]@yahoo.co.in