BSNL — activation of hungama services with out proper confirmation

Address:

Bangalore, Karnataka

Dear sir, i am the bsnl broadband user. phone number 23453380. for the march month onwards i got extra bill, telling that, i have opted for hungama service, when i wrote a mail to the concerned, his reply was the user pressed #1 for activation in land line phone and activated. and he told that the emailid, which does not belong to me and for my knowledge i dont have that id. this is ridiculous as the confirmation is not a closed loop as the mail confirmation or written confirmation. in a house lot of people will live and people may not be knowing what they have to do when some voice recording comes. this is not fare. unless a written communication or email confirmation how one can fool by telling that #1 is pressed and services activated. sir i got two months of extra bill, request to revert the extra charges which are in the bill and get me the actual bill for which i selected the BSNL.