BSNL — BB link keep dropping , exchange team know the issue with underground cable, they not ready to replace , not responding to register complaint

Address:

Bangalore, Karnataka

Almost a year we are complaining to make the cable issue fix to exchange on BB issue Link if dropping and getting 128 or max 400 kbps speed for 4 Mbps monthly, such bad response from exchange team and all BSNL management Need BSNL higher management to get action on this issue Which is running more than a year, still no solution given, But month bill is coming in time, if we make delay in payment line with inactive immediately, for money mater when actions are taken with immediate affect why can’t we get same response for our complaint I have added list of complaint details, which show the compliant are getting closed without fixing the issue, management not taking any action on this even issue ten for why we have helpdesk number to register the complaint for any issue, when no one is looking on them [protected]-28441087 Landline Technical BB Disturbance in the Line Open 2/9/2015 22:19 Link dropping issue every 10 to 15 mints dead slow speed all the time [protected]-28441087 Landline Technical BB Completely out of order Closed 10/8/2015 13:20 [protected]-28441087 Landline Technical BB Completely out of order Closed 29/07/2015 14:31:00 [protected]-28441087 Landline Technical BB Completely out of order Closed 28/07/2015 06:24:14 [protected]-28441087 Landline Technical BB Completely out of order Closed 27/07/2015 11:02:44 [protected]-28441087 Landline Technical BB Completely out of order Closed 3/7/2015 17:45 [protected]-28441087 Landline Technical Phone Dead Closed 14/06/2015 11:24:05 [protected]-28441087 Landline Technical BB Completely out of order Closed 30/05/2015 13:16:43 [protected]-28441087 Landline Technical BB Completely out of order Closed 24/05/2015 21:45:38 [protected]-28441087 Landline Technical BB Completely out of order Closed 9/5/2015 8:55 past one week BB not working [protected]-28441087 Landline Technical Phone Dead Closed 1/5/2015 11:50 [protected]-28441087 Landline Technical BB Completely out of order Closed 30/04/2015 11:40:27 [protected]-28441087 Landline Technical BB Completely out of order Closed 19/04/2015 12:01:29 [protected]-28441087 Landline Technical BB Completely out of order Closed 13/04/2015 11:40:46 [protected]-28441087 Landline Technical BB Completely out of order Closed 5/4/2015 10:24 [protected]-28441087 Landline Technical Phone Dead Closed 27/03/2015 13:16:47 [protected]-28441087 Landline Technical BB Completely out of order Closed 18/03/2015 16:19:10 [protected]-28441087 Landline Technical BB Completely out of order Closed 12/3/2015 0:34 [protected]-28441087 Landline Technical BB Disturbance in the Line Closed 26/02/2015 23:29:33 Senior management attention required [protected]-28441087 Landline Billing Other Complaints Open 6/2/2015 11:32 [protected] [protected] Landline Technical BB No Data/ Slow Closed 23/01/2015 22:01:12 Dead slow net speed we getting for 4 mbps [protected] [protected] Landline Technical BB No Data/ Slow Closed 18/12/2014 08:22:48 BB speed dead slow as dialup modem, [protected] [protected] Landline Technical BB Disturbance in the Line Closed 4/11/2014 8:25 No improvement still very slow speed and dsl link status keep dropping [protected] [protected] Landline Technical BB Completely out of order Closed 29/10/2014 10:36:59 [protected] [protected] Landline Technical BB Disturbance in the Line Closed 13/10/2014 22:42:51 BB not working as per plan [protected] [protected] Landline Technical BB Completely out of order Closed 25/09/2014 07:51:22 [protected] [protected] Landline Technical BB No Data/ Slow Closed 25/07/2014 19:11:02 dead Slow BB Speed [protected] [protected] Landline Technical BB No Data/ Slow Closed 8/4/2014 10:42 Dead slow speed when we have upgraded the plan to BB - BBG COMBO ULD 890 CS26 [protected] [protected] Landline Technical Noisy Closed 27/03/2014 09:18:49 too much noisy on phone dial tone and BB very slow still not getting speed upto 2 Mbps