[Resolved]  BSNL Broadband — BSNL Broadband Department is not Responding after applying for New Broadband Request

Before writing the complaint in detail I would like to mention that this complaint is already sent to the email addresses(mentioned below) with reminders. Email Ids where complaint is already sent but no action has been taken yet. [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in Complaint: I Mahesh Kumar, a regular user of BSNL Landline connection with number[protected] was using my connection from more than 20 years. Now I feel requirement of Broadband Connection. After searching on internet I give a new request online on the BSNL website. I got a message on my mobile that a BSNL executive will call you. I didn't receive any call even after waiting for 1 week. Then I visited my local BSNL office and give a written request to them on 20th Feb 2014. Today is 04th March but I didn't get any call/response from them. He also told me that there is one pending request since June or July 2013 which shocked me that still they doesn't know or don't care about pending requests. The person at BSNL office told me(on 20th) that we will definitely call you if found any difficulty in cancelling previous request or processing the new requset. But even after 6 days there is no response from their side. What service can anyone expect after Broadband connection when they have already so many issues with their pending complaints. I can't understand what should I expect from BSNL service or from BSNL customer care when they are taking applications and kept them in files without responding even after lot of months. This is my final complaint and after that there is no other option left for me to forget BSNL. One thing I definitely can say that if this company was private no such kind of problems arises. Mahesh Kumar BSNL Landline Number:[protected] Contact Number: [protected]