[Resolved] BSNL — Broadband Night Unlimited

Ashwinhira

from Nagpur, Maharashtra

Address:

Nagpur, Maharashtra

This is to complain about the abrupt change in broadband plans. I have subscribed to plan BBG-FN-COMBO-630-MONTHLY, under which I get unlimited night download (2 am to 8 am). This plan was suddenly changed in July to BBG-CNT-COMBO-630-MONTHLY without my knowledge. I was not informed about the plan change by BSNL in any way SMS or phone call. Now in July month bill I have been charged for night hours downloads, which in my previous plan were free. The change in plans is effective from July 1, 2014. However, I was formally informed only via a printed message on BSNL July bill, which I typically received only around the middle of August. Thus I had no time or opportunity either to change my usage patterns or look for alternative plans. I request you to please consider my complaint and waiver the night hours download for month of July.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Related Bharat Sanchar Nigam [BSNL] reviews

View all 15954 Bharat Sanchar Nigam [BSNL] Reviews

Comments

ad1987

from Pune, Maharashtra

This is to complain about the abrupt change in broadband plans. I have subscribed to plan BBG-FN-COMBO-630-MONTHLY, under which I get unlimited night download (2 am to 8 am). This plan was suddenly changed in July to BBG-CNT-COMBO-630-MONTHLY without my knowledge. I was not informed about the plan change by BSNL in any way SMS or phone call. Now in July month bill I have been charged for night hours downloads, which in my previous plan were free. The change in plans is effective from July 1, 2014. However, I was formally informed only via a printed message on BSNL July bill, which I typically received only around the middle of August.More over the message printed on the bill not clearly explain any thing. Very irresponsible BSNL always.
I got the message about exceeding usage and I think that technical problem and contact the BSNL officials. They provide me the irresponsible answer-"we don’t know about this, all billing and concerned things are made from central office & they never send any prior clear instruction to us about the matter."

ad1987

from Pune, Maharashtra

BSNL careless non professional attitude cheats their customers by this way. Shame on BSNL attitude.