[Resolved] BSNL — BSNL landline bill payment - Transaction failed but amount deducted

Srivatsaj

Address:

Bangalore, Karnataka

I tried paying BSNL landline bill online for the first time. After completing the net banking transaction, returned back to BSNL page with error "There was a communication failure" but amount Rs.446 got deducted from my account. Below are my consumer details. Name : Jayanna N Customer id : [protected] Account Number : [protected] Phone Number. :[protected] Bill Number and date :[protected]/06/2014 HDFC netbanking payment reference number[protected]. Kindly help in getting the payment processed.

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Aug 13, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jul 06, 2014

Updated by Srivatsaj Please let me know if more information is required.

Jul 06, 2014

Updated by Srivatsaj Please mail to sri.[protected]@gmail.com or call @[protected] if more details are required.

Jul 07, 2014

Updated by Srivatsaj Today i called to BSNL customer center at my locality to enquire about the issue.

They clearly said "If amount got deducted, the bill should have been paid. What can we do, come and pay the bill directly".
On asking again about the loss of money online, again the answer was "What can i do, i don't know."

I kindly request the concerned team to look into the issue and help in getting the money back or the payment processed.
And i also request the BSNL team to educate their employees regarding these details. "What can i do, i don't know" is not an answer which any customer would like to hear from their service providers, that too BSNL being such a giant service provider.