BSNL — BSNL landline (Kolkata) lying dead for five months

Address:

Kolkata, West Bengal

I am Mrs.Nila Sengupta, holding a BSNL landline connection NUmber[protected]. Since February 2015 my phone has been inoperative. First there was plenty of disturbance in the line, so I could not hear anything if someone called, and then the line went completely "dead" --- no dial tone. I complained to the call centre on 14.02.2015 and the docket number is [protected]. They reported a "severe underground cable fault". The docket was not closed, and the fault was not repaired either. I have been paying just the rental every month, unnecessarily. How long will this go on ???? BSNL, it seems, is unwilling to fix the problem because it lies underground. There is no point giving advertisements of new services if the usual services are so poor.