BSNL Cellone — Deliberate subscription without consent | |||
I had been continuously getting promotional messages from BSNL. I received a message from BT-PKONLN 9th Feb 2014 on my cellone connection [protected]. It states “your service for Single Channel Pack has been renewed. You have been charged Rs.5 for 3 days. To unsub, SMS DEACT ALL to 5101099 or click http://goo.gl/PL9iXk”. When I had not agreed for any subscription, I was continuously charged since then without my consent. My efforts to reply that I did not want any subscription failed. My effort to contact BSNL Chennai Customer care also failed and I have not been able to stop this unauthorized subscription. Pl. do the needful to get this subscription discontinued as I am not interested.Pl. confirm when action is taken. Please also arrange with the BSNL to stop any kind of automatic renewal without the express consent of the subscriber and also to provide a reply facility for such SMS Was this information helpful? | |||
 4 Comments | |||
Comments
My mobile no.is [protected] to unsbscribe single chhanel pack i had sent sms to 5101099 but sms is always faild . i had not agreed for any subciption BSNL havebeen conytinuously charging Rs10 for 7 Days . please do the needfull to stop this subscription.please confirm actionis taken and also arrange with them tostop any kind of automatic renewal without my consent. CHAMPALAL JAIN
Reply
My mobile no is [protected]. Even though I had sent message to unsubscribe to next G TV as directed in the SMS, , you continue deducting subscription without my permission.
I[censored] continue deducting, I will stop using your service without recharging my connection.
More over nobody is attending customer care number Kerala calls; Instead harassing and foolimg customers by playing recorded message.
M.P.Thomas.
I[censored] continue deducting, I will stop using your service without recharging my connection.
More over nobody is attending customer care number Kerala calls; Instead harassing and foolimg customers by playing recorded message.
M.P.Thomas.
I had been continuously getting promotional messages from BSNL. I received a message from BT-PKONLN 24th May 2014 on my cell [protected]. It states “your service for Single Channel Pack has been renewed. You have been charged Rs.10 for 7 days. To unsub, SMS DEACT ALL to 5101099 or click http://goo.gl/PL9iXk”. When I had not agreed for any subscription, I was continuously charged since then without my consent. My efforts to reply that I did not want any subscription failed. I have not been able to stop this unauthorized subscription. Please do the needful to get this subscription discontinued as I am not interested. Please confirm when action is taken. Please also arrange with the BSNL to stop any kind of automatic renewal without my consent.
Ramnarayan G R
Ramnarayan G R
I am BSNL user my mobile no.[protected] without my knowledge from BT-PKONLND Single Channel Pack in renewing since from one month every week Rs.10/- is deducted. I Tried to DEACT the same but My SMS to 5101099 has not been delivered. I request you to DEACT same and do the needful
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
38%
Complaints
15954
Pending
0
Resolved
6087
![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001