BSNL Cellone — Isd41 pack no refund and no service

Address:

Coimbatore, Tamil Nadu

I'm Customer of BSNL for long time i have been using the ISD booster facility till 27-OCT-14 while roaming.

Same ISD 41 booster pack i have activated as before using online portal as before on 26/Nov/2014
I have used Booster pack for ISD41 on 26th NOV as per the BSNL website it is mentioned that the booster is applicable even while roaming. But as per resolution provided by BSNL customer care
1level:
The ISD booster is not applicable while roaming (refer attachments).
2 level: (tele conversation)
He clearly said if customer activates ISD booster pack while roaming they will not activate the boosters and they will also detect the cost for booster and they will not refund. Also he is not ready to share next level of escalation and also declare that there is no rule for them to refund.
3 Level of escalation is only mail :
No respond from them till date


My details:
Name Saju C
Mobile No:989xxxxx11

Call details and costed details as below:

Date: 27/Nov/2014
Call to +1614-xxx-x703
Duration: 6min.29sec
costed= 49rs

Date: 28/Nov/2014
Call to +1647xxx-x771
Duration: 2min.2sec
costed= 21Rs

Call to +1647-xxx-x771
Duration: 0min.49sec
costed= 7Rs

Call to +1647-xxx-x771
Duration: 13min.10sec
costed= 98Rs

As per booster Pack call should cost only 1.50 Rs /min, But it costed me 7rs/Min
Totaly it costed me 175 Rs instead of 37.5 Rs I kindly request you to revert me the cost incurred to me.

Proof for website stating same as attached in the attachments
http://bsnl.in/opencms/bsnl/BSNL/services/mobile/prepaid_plans.html#isdpacks