BSNL Cellone — New connection not started after 5 days

Address:Hyderabad, Andhra Pradesh

I went S P Road BSNL office on 12/02/2015 for new connection first got reply that server is down after my request one lady who were busy talking in her mobile agreed to fill the form & told that it will take 24 hours time.I agreed fill the form choosen fancy number [protected] fancy no 29 paying Rs 843 extra along with my driving licence and Pan Card copy then after I was continues calling 1507 getting masage that they have not received document again I visited the office they said process is going on it will be over within half an hour but after that i am getting masage that this facility is not available in your telephone contact with costumer care when I contacted customer care they said either go to the office where i have given the papers or call 1507 What should i do please suggest I am surprised to see the service which is very poor
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    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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