BSNL Cellone — Registration failure of cell no under scheme Pyari Jodi

Address:

Vadodara, Gujarat

Myself Mrs. Pragna Jaimin Raval - living at 43, Aditya Bungalows, Chhani Jakat Naka, Vadodara – Gujarat have BSNL landline connection having no.: +[protected]. There is a “Pyari Jodi” linked mobile connection with above no. having cell no.: [protected]. There was balance of Rs.118.31 (with validity till 22.07.2014) in that cell no. as per last text message received from BSNL (from cell no.: [protected]) at 07.03.21 - 14.05.2014. In that no. on-net voice pack available was 37 min – 58 sec. and off-net voice pack available was 41 min – 10 sec. But suddenly the connection has failed and it was showing message that SIM registration has failed!!! While contacting BSNL Customer Care Office – Fatehgunj, Vadodara; officer in-charge has informed that the connection has got failed due to non-submission of relevant documents!!! How this happen? How you can disconnect the connection without any prior information when all relevant documents are with you – as this is linked with my landline connection!!! Even the officer in-charge has informed that we’ll now have to apply for new no. and old no will be permanently discontinued! After discussions / explanations, he’s agreed to give same no. but he’s informed that the balance available with that no. will be lost and we’ll have to pay Rs.75 as activation charges / FR (First Recharge) which is not at all acceptable. If this problem will not be solved (absolutely with no extra charge) – I’ll lounge complaint to consumer forum. When India has voted this time for good governance, being Government Company / PSU, how can you harass your valued customers? When we’re competing with MNCs in today’s global market, we’ll have to change our working style & attitude. Expecting prompt positive action upon the subject matter, Jaimin M Raval (Cell No.: +91-[protected]) C/o Mrs. Pragna Jaimin Raval