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Bharat Sanchar Nigam [BSNL]

[Resolved]  BSNL — delay in informing about broadband plan change

Address:Kolkata, West Bengal

the broadband tariff in our number[protected], under the name dr. samir dalapati, gives 2.5 gb free data and night unlimited as the plan old BBG FN 500. w.e.f 1st july 2014, the night unlimited on this plan has been completely removed. but bsnl only informed us about this change on 7th july, 2014. Till then, a lot data was downloaded as we thought it was unlimited. so this month's bill will carry a lot more extra fee because of bsnl. if bsnl informed us properly, it could be prevented completely. shame on you bsnl.
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Aug 14, 2020
Complaint marked as Resolved 
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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Comments

I also have the same issue
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hey guys will pay the amount for not informing...By dinesh
Reply
for the month of July i have to pay rs 4819.for 11 day... Plz help Guys
Reply
BSNL did not inform properly to customer. At least they should inform one month prior to changing the plan. I got to know about this when I received July months bill and my plan was changed to BBG-CNT-COMBO-630-MONTHLY without my knowledge. Charged me Rs. 7679 for night unlimited downloads
Reply
The total charged RS 6212...hey guys will u pay that amount?
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    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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