BSNL — Discontinuation of discount on plan rent of broadband

Address:

Kottayam, Kerala

From, Saramma Joseph, Thekkekara House, Shanthi Nagar Kurushimoodu P.O Changanacherry - 686104 Telephone Landline No.[protected] Email : [protected]@gmail.com Dear sir, My husband Shri TV. Joseph Thekkekara is an ex-serviceman. The above given landphone number[protected] is in my name now. Earlier the same very number was in the name of my husband Shri TV. Joseph. I am using broadband service of BSNL since a long time. In the year 2010, I learned that I am entitled to get 20% discount on the plan amount, being the wife on an ex-serviceman. I had applied for the concession in 2010, giving all necessary papers proving that my husband is an ex-serviceman. The discount was granted and continued. Recently in the month of February 2015, I upgraded my broadband plan. While going through the bill of April 2015. The discount granted to me was not included. Also while going through the back dated bills. I have learned that this discount was discontined from 2012. I have approached the CSC at Changacherry, and put up a fresh application on 30 April 2015, stating the above facts as per the advice of CSC. In the application, I had demanded to redeem the lost amount, and also to continue with the discount. In the bill of June 2015, this discount was again included, and there was no mention or reply regarding paying me back the lost amount. To my surprise, in the next bill, i.e of July 2015, the discount was again omitted. The matter was telephoned to the concerned, and they informed me that this may be a printing problem, because the discount is in the system. Same day, again after a few hours, someone from BSNL called me and said that I am not entitled for the discount. Dear sir, I do not understand after giving concession from the year 2010 to 2012, and also in the bill of June this year, how can they say now that I am not entitled for the discount. Please do the needful. Signed, Saramma Joseph