[Resolved]  BSNL — Extra bill amount in the name of Hungama Subscription

Address:

Chennai, Tamil Nadu

Sir, My bill amount for telephone number[protected] for the month of January 2014 stands for Rs.851/-. Usually my monthly bill amount is Rs.562/- under the plan. When I enquired with the customer care I was informed that an amount of Rs.257/- plus taxes has been charged for hungama subscription. I was shocked to hear this as we did not use this facility. When I contacted them through mail (support.[protected]@hungama.com) regarding this I was informed that someone Prabhakaran was provided with this facility. Prabhakaran and the mobile number and email id which they mentioned is in no way connected with us. In this case how can they charge the amount to my landline number. In spite of my follow up mails, there is no reply from them. BSNL people can easily check whether the facility was availed from the mentioned landline number. But they are not ready to do so. This attitude of cheating customers is very disappointing. I want the charges to be cancelled. Please do the needful. Regards, P S Jayakumar