BSNL — False advertising on internet speed

Address:	Kottayam, Kerala, 686631
Website:	www.bsnl.co.in

Sir,
My name is Aswin P Kumar.
I'm a bsnl telecom prepaid user for the last 6 years and i have known every internet data plan of bsnl ever since. Up until now, they have provided users with fulfilling what they have offered or atleast close to it. They introduced a new unlimitted plan for prepaid users from 21st april 2016. I subscribed to STV398 which provides unlimitted internet for 30 days. They said there will be 2gb of fair usage with no restriction to speed and it was true as well. And after this fair use of 2gb, they said the speed will be limitted to 80 kilo bytes per second. I used this 2gb without any problem and right after the 2gb is used, i am only getting a speed of 10 kbps even when i have full 3G network coverage and it never goes above this 10kbps as they said. I contacted the customer service and they said they can't do anything. They said 80kbps and they are providing only 10kbps. That is lower than what i used to get on 2G service before. I paid this 390rs for this slow speed 3g service. The whole concept of 3g is better speed! And they are providing about 8 times lesser than they offered and that is a huge difference in terms of internet speed. This is a huge fraud on taking money feom users after telling them one thing. I happened to learn that everybody else who availed this offer is dealing with the same problem. When they said the maximum speed will be restricted to 80kbps, they should atleast provide a speed closer to that. Instead they restricts it to 10kbps which is totally unacceptable. This should not be allowed as they are advertising one thing and providing another thing.
I hope there will be a solution to this kind of problems soon.