BSNL — Fixed line and broadband not Working for 1.5 Months, Bill also generated.

Address:

Thiruvananthapuram, Kerala

Hi,

This is regard to Fixed line number[protected] under the name of Mohammed Basheer..

There are multiple issues regarding this connection, which i will explain.

a) The connection got disrupted(neither land line nor Broadband is working) in may -10 -2014, and we raised a ticket for the same, Ref No[protected].After exact one month we received a message saying that it has been resolved ;actually it was not.We doubt it is a part of your strategy so that in your records a complaint will not prolong more than one month. Again we raised a complaint Reference number is[protected] on June-11-2014.The interesting part is if a service is down for 2 weeks it is tolerable, but it has been down now for 1.5 months. Do clarify what standards BSNL is following to resolve the issues.

b) The most atrocious thing is bill got generated for this period.Please explain this also.

This complaint is for the connection of my parents who live in Kerala, Trivandrum.

my number is [protected] and my fathers number is [protected].

Hope at least BSNL officials will read this complaint .

Thanks