[Resolved]  BSNL — GSM towers not working for most part of a year

Address:

Chennai, Tamil Nadu

Mobile no. [protected] I am residing at Saligramam, Chennai-93 and my office is in T.Nagar, Chennai-17. In both the places i am facing problem due to non-working of BSNL towers for most part of a year. The tower very near my house with Cell-info-'Janakaraj street' often goes off line and this problem is persistent for the past minimum 4 years. Same is the case in T.Nagar, where the cell info name is 'Vellai thottam'. I got through all people concerned as my cousin is working in the same GSM switching dept. and every time I complain they say either it is modem failure or power problem. One information I got is the towers are to be connected with the respective exchange by Optical cable but are running under digital modem which is inconsistent in performance. And the cable laid for these modem are bad in quality leaving customers to struggle to talk to people when called. I am facing this problem for years together. One can ask why I did not port my number to a better service provider. I have checked the signal consistency of all private mobile operators in both places and the service is pretty bad. If BSNL can rectify these towers it will help a minimum of 100 persons each at both the places. Hope to receive a response at the earliest. With best regards, N.S.Sridhar.