BSNL — Internet and the whole network remains dwn most of the time and no one is there to assist us

Address:

Singrauli, Madhya Pradesh

Hello Team, This is in regards to my BSNL Broadband with phone number[protected] and plan-BB-HOME-COMBO-ULD-899-CS37-MONTHLY. With so many attractive advertisements through television, internet and messages flooding my phone with different packages. I had taken your BSNL Broadband with full expectations. And it’s been more than a year now I have never ever seen this broadband working all 30 days in a month. Leave working I have never seen the speed which was mentioned in my Plan. I had raised a request through an application to SDO Telephone, Nigahi, Singrauli regarding my internet not working for exactly 20 days but no one has ever returned back to me. No one has even bothered to reply back or contact me. It’s really a shame for a system to work like that. And on top of it to put a cherry the bill was generated for full month. And I had to pay it. After which I again contacted SDO Telephone who advised me to change my plan so that it works properly although I don’t understand why they have put other plans when only this plan works properly. I changed my plan in the month of June. And again as per today’s date it has again never worked properly. But not to forget the bill gets generated every time properly. Now I want to know if there is anyone who can help me because it has become a pain for me. I cannot deal with your system and your way of working anymore. Either someone resolve my problem or disconnect my connection. Or else I will have to escalate it to the Higher level. P.A.Ansari Ph No[protected] Dy.GM(MM), D-34, Sector B&C Mob No-[protected] DudhiChua, NCL