BSNL — issue of mobile number

Address:	Thane, Maharashtra, 421005
Website:	bsnl.co.in

I have written bsnl, kalyan to provide me mobile number of my choice which was closed by my brother. But one year has passed and no reply is being given by them. Now i have received sudden reply in rti that this number is allotted in pune.. I am surprised how this happens. It seems bsnl employees are not interested in any work as they get free salaries. They dont attend to any customers complaints. Government gives them free salaries.