BSNL — LANDLINE BUZZING NOICE AND NOT WORKING

Address:Coimbatore, Tamil Nadu

I SUBMITTED A COMPLAINT AGAINST OUR PHONE NUMBERS[protected] /263287 / 264006 THROUGH ONLINE AND I RECEIVED GENERATED COMPLAINT NUMBERS TND/CO/2015/1450, TND/CO/2015/1451 & TND/CO/1452 RESPECTIVELY NEXT DAY TECHNICIAN CAME & MADE A THROUGH INSPECTION AND TOLD US, PROBLEM IS WITH THE UNDER LAYING CABLE & IT IS NOT IN HIS SCOPE TO REPAIR, SO HE SHALL ESCALATE IT TO HIGHER OFFICERS. NEXT DAY I GOT CALL FROM BSNL ASKING IF THE ISSUE HAS BEEN RESOLVED, AND I TOLD "NO", REPRESENTATIVE TOLD, THEY SHALL LOOK INTO THIS MATTER, SINCE THEN I DIDN'T RECEIVE ANY CALL AS PER BSNL WEBSITE, ANY COMPLAINT REGISTERED IS TO BE SOLVED WITH IN 5-7DAYS (EVEN IF IT IS IN HILLY AREA) WEEK PASSED AND STILL NO SOLUTION HAS BEEN RECEIVED PLEASE LOOK INTO THIS MATTER AND SOLVE THIS ISSUE AS SOON AS POSSIBLE
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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why isn't bsnl not taking any action to resolve the issue?

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