BSNL — Misleading Customers and Displaying wrong information on website | |
I am Rakesh, did BSNL 3G DATA RECHARGE of ₹39 on 25/01/2014 at 03:17:56 pm (as mentioned on bsnl.co.in) from a third party app.
So intead of 3G DATA, BSNL recharged my phone with 1500 national SMS.
When I called customer care service for my query, at first call BSNL employee told me that you have to sms DSTV39 to 53733 as told I sent SMS but got a reply as " Dear, Customer you have sent a wrong text"
Then I called again, now BSNL employee told me that there is no 3G recharge of ₹39 in Maharashtra albeit we have ₹43 3G data plan.
I called again and told there employee that you should check your website (bsnl.co.in) for ₹39 3G data plan is available in my region. He put my call on hold to confirm is there availability of recharge or not. Instead of replying to my call he ended my call.
I called BSNL for 4th time and he said to me that " yes ₹39 recharge is mentioned on our website but it is wrong "
I told him that I recharged my phone only for 3G DATA not for SMS so, either credit me 3G DATA of 240MB for 7 days or refund me my recharge amount as main balance. He told me that we can't do this you have to use this 1500 sms.
I said that I will complaint in Consumers Court, without responding he ended my call.
I only want from BSNL that is please update your website about necessary changes in services and don't mislead customers. And if possible credit me 3G DATA of ₹39 or refund my money.
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