[Resolved]  BSNL — No response to service request

Address:

Ernakulam, Kerala

There is no response till now (Friday 28-Nov-2014 10.40 AM) to the below emails sent to [protected]@bsnl.co.in & [protected]@bsnl.co.in on 26-Nov-2014. I have got the SIM card on 25th, but is not activated untill now. All my business is depending on this mobile number. Do BSNL has a service level agreement to it's customers? "Respected concerned I have visited your Palarivattam office, Ernakulam yesterday (Tuesday, 25-Nov-2014), in the morning, to replace a faulty SIM card used by my wife with the above referenced mobile number. Though they said the activation will be done yesterday, this has not been done until now, despite repeated calls. When we visited your office, the staff was footballing us, seems people do not have any clue who is doing what. Front office staff pushed us to the back office, back and forth….. I’m writing this to you after seeing a statement in your site shows ‘Your complaints and suggestions are welcome. We are sure that your feedback will certainly help us to give you better service’ . You need to train you staff to provide quality service to the public."