BSNL — Postpaid mobile service

Address:	Hyderabad, Andhra Pradesh, 500082
Website:	portal2.bsnl.in/myportal

I am from Hyderabad and i use BSNL GSM post paid service.My bill was due for payment by Nov20, 2015. However, i paid my bill on Nov27, 2015 and the status got instantly updated to "No Due" on my account dashboard. Currently my outgoing calls and SMS messages are not active yet. I called up customer care dialing 1503.The support guy says that their system still shows that my payment is due and that fellows tells me to visit a local BSNL office.That sounded ridiculous to me. I doubt if we are living in digital India.A government organization like BSNL cannot offer minimum service to customers. All this shows lack of co-ordination causing inconvenience to customers. I don't know how many people go through this everyday. I am thinking about deactivating BSNL and go for other service providers. Appreciate if someone on this forum could take this issue up to help resolve it. Thanks in advance Karthik