BSNL — Recharge Failed and No Refund

Address:

Pune, Maharashtra

My sim activated on 27/03/2014 in afternoon. I was told that once it is activated, I can recharge with Rs699 unlimited BSNL to BSNL plan. After my sim got activated, I recharged my number with 699Rs plan from BSNL website only, https://portal.bsnl.in Transaction was successful, but it is not recharged. Customer care says that I have to recharge with 42rs, which was not told to me earlier. They also say that 699Rs will not be refunded back. Please refund my 699Rs back. My Number is - [protected]