BSNL — Recharge not done, money debited

Address:	Kamrup Metropolitan, Assam, 782124
Website:	www.bsnl.co.in

I was trying to recharge bsnl prepaid mobile with my bsnl app for an amount of rs. 220 as top-up. Money got debited from sbi via visa debit card and the billdesk transaction pagee was under process to return to the bsnl recharge window. Then it kept loading for some time and stopped all at once. It didn't proceed further. Thus my money is debited but recharge didn't go successful. Please look through the matter and refund the amount to my bank account asap.

Top-up amount: rs. 220 - prepaid recharge
Time: 11:45 am on 16/5/16
Payment portal: my bsnl android app
Payment gateway - billdesk
Payment mehod: sbi visa debit card
Sbi transaction # for pos bsnl pre : fu[protected]