BSNL — Regarding de activation of service message

my mobile no is [protected].pl.ref my complaint docketing no ors/co/2014/236.Earlier i got a message that my VAS HAS BEEN DE ACTIVATED with ref no. 2380527 on 15.2.14. to my surprise, service still are coming and money deducted accordingly. furthermore i have contacted BSNL CARE sevaral time but no effect tilldate.may i know why my coplaint is not considered for redrassal. is BSNL looking after these matters or authorised any private party to look after BSNL'S interest.pl. reply me through SMS TO AFORESAID MOBILE NO .Thanks.