[Resolved]  BSNL — Rent being charged for a Broad Band Modem owned by me

Address:

Chennai, Tamil Nadu

My name is Hornigold Arthur, living in 96, First main road, VGP Layout (Part-II), Palavakkam, Chennai- 600 041. My land line number is[protected]. When I bought the Broad Band service from BSNL, I rented a modem and was paying a rent of Rs. 25 per month. Then BSNL decided to do away with the rent and started giving a discount of 25 to reverse the rent. You can check when I bought the service and for how long I had been paying rent. I always paid my bills promptly. Hope you have a online system to verify this. I had this modem for several years. The rent I had paid must be several times more than the cost of the modem. Few years back I was not able to use my net and lodged a complaint using your automatic complaint lodging system. (again you can verify your complaints system, if you have. I don't have that detail with me). The engineers came to my house and told me that my splitter and modem are not working properly and asked me to change. I got a new splitter and a modem from BSNL outlet in kottivakkam, took it to lakshmana permual nagar rsa and got it programmed by their engineer there. The old single line modem was returned to the RSA at that time. Recently, I accidentally noticed that I have been charged Rs.70 as rent for a modem which belongs to me, can someone explain why? Please make arrangements for refunding the rent collected from me for a modem which is owned by me, Thanks.