BSNL — shifting broadband location

Address:

Patna, Bihar

i have submitted an application for shifting my landline location on 24/02/14, i got a reference number(ref-[protected]) 5 days ago but still the job has not been completed.every day they say that it 'll be completed today bt we r still waiting for them.my landline number is[protected].we r getting a lot of problems in our academic works due to this; looking for right action- Avinash kumar