BSNL, Sonepat — Delay in broadband connection

I had applied for a new Broadband connection through an application and Rs. 1300 cash submitted to Sh.Shiv Bhushan from BSNL ON 13TH Sept 2013. I had received the lead: HRSON[protected] through an SMS on 13/09/13.
Repeated reminders to Sh. Rajkumar Yadav, Sh.Dependra Verma, Sh. Srivastava and Sh. Y.K Tyagi have failed to invoke any substantial action and BSNL office has not bothered to respond back giving the status of the connection .IF bsnl is incompetent to provide a new broadband connection even after 3 months of form& charges submission, then my money should be refunded with interest.