[Resolved] BSNL — Sudden change in the night free (2 - 8 am) broadband plan | |||
This is absolutely preposterous!!! On August 7th my landline and broadband bill came to be 6500 charging 3681/- for night free download. To my shock, That was when I found out that the Night Unlimited Plans have been scrapped. So i’ve been using internet at night for the whole month of July and starting of August without any notification. I have registered my mobile at BSNL but have received no notification whatsoever. It’s amazing how they can send an sms three times when you book any complaint (one when it’s booked, second when it’s handed over to a person, and third when it’s finally resolved), but not a single one regarding a change in tariff plan. Is it so difficult to send an sms, email or at least call and inform? Am I seriously expected to pay around 3681 for my landline bill? This is ridiculous and straight up fraudulent. I’ve lost all consumer loyalty that I had to BSNL and if any other ISP provides service in my area than I am switching asap. What bothers me isn’t the change, but BSNL’s failure to notify its customers. I just feel cheated. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
My problem is same.The question how long will we be cheated like this by BSNL?Is there any way to go RTI Act?
Reply
I have filed a complaint to BSNL officials. Consumer court is another resort which is available as of now if nothing works.
Hi jatin,
to whom you raise a complain ? Did you take a receive copy? What did they say as they have not informed?
to whom you raise a complain ? Did you take a receive copy? What did they say as they have not informed?
38%
Complaints
15954
Pending
0
Resolved
6087
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001