[Resolved]  BSNL — Unauthorized hungama value added service

Address:

Hyderabad, Andhra Pradesh

BSNL Hungama services customer care people called my wife in September and tried to get the Hungama services activated. She clearly explained them she does not know and cant give nod for activation and they need to speak with me for services to be added. Inspite of that HUNGAMA representative somehow activated services by wrongly reporting that user has accepted for activation. When contacted hungama team they are saying they cannot do anything regarding reimbursement and telling what is recorded in their system which was falsely represented by their customer who called my wife. They are also saying that they will not do it.

1)
[protected]; Bill Number:[protected] dated 06/10/2014; Unauthorized Hungama amount billed: Rs. 150.37 + Service taxes

2)
[protected]; Bill Number:[protected] dated 06/11/2014; Unauthorized Hungama amount billed: Rs. 347/- + Service taxes


Request you to arrange to revert these charges immediately and adjust my bills accordingly for the total of Rs. 558.81/- towards excess billing done by BSNL in Oct 2014 bill and Nov 2014 bill without my authorization. I deactivated all the 3 services yesterday i.e on 13/11/2014 on hungama website after speaking with a BSNL customer care representative. So you also make sure that I am not billed in the next bill of December for these services from Nov 1 to Nov 13 apart from providing full reimbursement for the past 2 bills charged amount in December bill including services taxes to the extent of Rs. 558.81/-

Please note if you cannot arrange for reimbursing Rs. 558.81/- in December 2014 bill and also make sure I am not charged for the period 1/11/2014 to 13/11/2014, I will not pay the current and future outstanding dues