[Resolved]  BSNL — Unethical billing on grounds of change of plan without prior information

I have been availing BSNL Broadband services for the last four years. My plan used to be BBG FN500. Without intimation from BSNL in any form - SMS, Email, phone call, about the change of plans from BBG FN500 to BBG CNT500 implemented from the 1st of July, I have been charged for night usage[protected] hrs) which used to be free previously and served with a heavy bill of amount Rs.4541/-. BSNL officials claim that they have sent SMS-es and emails to customers prior to implementing the BBG CNT plan and withdrawal of free Night usage in advance. They also claim that the advertisement appeared in the newspapers. After talking to a lot of people from across the country I came to know that more than half of the customers availing the BBG FN500 plan were not informed by any means! The only newspaper advertisement that I could find was The Hindu, Mangalore edition on 4th of July, 4 days after the implementation! Not even a national daily! What is this - a joke? As a matter of fact I still haven't received any notification from BSNL yet. My phone number and e-mail is registered on the selfcare portal and I receive plenty of SMS’s and e-mails regarding bills and offers from BSNL but never once did I receive any message notifying me about the change of plans and withdrawal of free night usage in BBG FN500 plan. I came to know about the changes on July 7, 2014 from a third party source and contacted the local telephone exchange immediately, where strangely even the BSNL officials were unaware of the withdrawal of the free night usage in BBG FN500 plan! Later, on contacting the BSNL Customer Care Centre I was informed that the changes were implemented rather hastily and the notification was published in newspapers almost 7 days after its implementation. It is no fault of mine that your good office failed to notify me about the changes in advance so that I could have decided accordingly to change my plan based on my needs well in advance. I submitted a written complaint to the Accounts officer of my Telecom District who said that he would personally try his best to look into the matter but I should not expect a miracle and that I MUST pay the huge bill because he has no idea how long will it take to resolve the issue. Not just that, he was also not sure if the issue would be looked into or not at all by the higher authorities. All he could do was try his best. I took his word at face value but now it seems it is hopeless to expect anything will actually happen. I will be forced to pay a heavy bill inspite of no fault of mine or suffer disconnection of both landline and broadband services. What a shame!