BSNL — unstable today

Address:

Patna, Bihar

DL data Rate keep using 1 mbps so i turn off the wifi and directly connected to pc still same problem no application running in background don't even say about virus i scan whole computer with norton even i[censored] think it is virus that using internet speed then i try on my laptop there also same problem.As i know it is 100% bsnl fault as always and there costumer care number busy as always.I'm Using Bsnl wimax (worst decision going for bsnl connection) this problem occurs today(03-sep-15) from morning, or if they updating somethingh or troubleshooting plz send a message in 192.168.1.1 early so i don't do important stuff if it stop in middle all are wasted so i know what is the problem going on do delay important stuff or use data card for it