[Resolved]  BSNL — worst Broadband service of BSNL.

Address:

Lucknow, Uttar Pradesh

I am facing BSNL broadband connectivity problem today on 03 June 2015 it is connecting and disconnecting frequently. From the month of january 2015 I have lodge more than twenty (20) complaints via phone on toll free No.1500 and also in BSNL customer care center in Indira Nagar Lucknow. My landlines No[protected] was installed in November 2014, was working very good about one and half month. After that having internet connectivity problem lodge complaint. After 10 to 20 hours BSNL staff called on land line phone and ask "is your phone working OK" and as I reply "phone is Ok but..." before I could say that broadband is not working they disconnected the phone. after all this I received a SMS that your complaint is resolve. More than eight time I had visited customer care center at BSNL Office in Indira Nagar Lucknow, they wrote in complaint register and every time same procedure repeated. Every complaint is closed on phone call and on SMS. After complaint some time internet work properly some time I again lodge the new complaint after getting SMS of the "complaint resolve" about one week back around 25 to 27 of May 2015, after complaint some body called and said that you should change plan to Rs.1400/= monthly, my current plan is Rs. 675/= monthly, then you will get the proper broadband speed. While same connection was working fine during first one and half month of installation. When I visited the Indira Nagar, Lucknow BSNL office on 16th may 2015, meet SDO, he rudely said BSNL only provide connectivity so check your system and did not listen any thing, and when i said what I have to do "said do whatever you want to do". I am in unable to get the solution. As I reside in Government Campus there is only BSNL is available. So BSNL has monopoly and worst service and customer care of BSNL is well known. If any solution is there please help me out. With Regards. R. R. Kothari Lucknow [protected]