BSNL — Wrong commitment and wrong bill for bsnl landline

Address:

Narsinghpur, Madhya Pradesh

BSNL recently launched night calling free plan for some specific customers. When I called to BSNL toll free no 1500 for activating the same plan on my landline[protected] then they activated the same plan on my landline and we have confirmed 2-3 times for the same in the interval of 3-4 days and every time they told that it is activated and you use the same facility. We have used the same facility for the whole month but when the bill is generated then it is generated as per my old plan and they have charged me for all those night calls as well. Normally my bill is generated of Rs. 200-300 but this time bill is generated for Rs. 1839, This is bad experience with BSNL services.