BSNL — Wrong deducted from main balance amount of rs.700

Address:

Jamnagar, Gujarat

Sir
My mobile no. Is [protected] and service provider company bsnl
I have recharge rs.550/- topup on 06/07/2015 and rs.67 data pack on 9th july 2015 and i have total balance of rs.715/- approxx on 11th july 2015 then at afternoon when i tried to call i found my balance become null so i call to customer care at 123 and inquired about where my balance deducted they told your balance has deducted because you have use internet, then i told i have recharge my netpack on 9th then how its possible then they checked and told yes you have recharge and still 6mb balance is there. So they taken my complain and told it will resolve in 24 hrs. Then on 10th july i started to inquiry from *112# and requesting to give details of my balance and datapack frequently after every 3 to 4 hours and it every time show main balance null and data balance 5mb 219 kb . I have sms from that till 2.20 pm on 11th july, 2015 . Then at 5.20 pm i received msg your data pack is exhausted and you have rs.5.500 balance in your account . As i have disable my data on my cell on 10th july and i have also change data from bsnl to vodafone in my setting on 10th so its not possible bsnl net get on in my cell and on 11th july 2015 till 2.00 pm i have 5mb 219 kb data balance then how it get exhausted my net is off secondly my rs. 700 deducted on 10th and at that time till 11th july, 2015 till 2.20 pm ihave sms from bsnl i have data balance 5mb and 219 kb then why my rs.700 deducted on 10 th july for internet . I have tried so many times to ask same to bsnl customer care executive they donot give answer properly and i have call recording proof also that customer care executive on 11th july he said that i have 5mb 219 kb balance then even after my net off my net balance get exhausted secondly my balance rs. 713 approx. Deduct on 10th july for internet but on 11th also till 2.20 pm i have net balance so how it is possible.
So my question is
1 .Why my balance of rs.700 is diducted
2. Customer care executive on 10th july, 2015 at 12.45 pm tells that you have 6mb balance in your data pack so if i have balance why they diducted rs. 700/- for internet so customer executive has registered my complain
3. I am continously inquiring at *112# for sms to know about my main balance and data pack balance till 11th july, 2015 till 2.2o pm i received sms showing i have data balance 5mb 219 kb so my balance rs.700 deducted on 10th july for what as i have balance even on 11th july, 2015
4. Why on 11th even after my internet on my cell i have turn off on 1oth july, 2015 how at 5.00pm suddenly receiving msg my data pack balance get exhausted and rs.5.500 added in my main balance how rs.5.500 which show null till 2.20 pm even i have not use any net on bsnl for whole day as i have already turn off net
I have sms from bsnl for 10th july, 2015 and 11th july 2015, recording of conversation of customer care executive which says i have 5mb balance in my data pack and null in my main balance, snap shots for same