[Resolved] BookMyShow.com — Fraud in booking, not proving tickets despite charging the amount-deliberate attempt to block the money for 14-21 days.

Azad Singh DETC

from Delhi, Delhi

Address:

Gurgaon, Haryana

Sir, I booked my two tickets on 21.9.2013 for Wadali brothers show to be held in Delhi.Bookmy show company has charged Rs.2500/-for the same show.Surprisingly I received a massage that your tickets could not be confirmed and amount charged shall be refunded within 14-21 days.I connected telephonically to the customer care no [protected].where ms Hetal,saniya and navidita took 1 hrs & 20 minutes without any responsible answer. They demanded Rs 2500 more instead of booking the ticket.In the evening I again talk to mr khan & John .they also demanded another 2500/-.This is commercial dishonesty that;
A, I have been deprived of the show by charging the amount but deliberately failed to providing the tickets.
B,They blocked my money for 14-21 days.
C,None was able to tell the reasons of depriving me from watching the show even after charging the amount.
D, It is deliberate attempt to collect money in lakhs for 21 days.It is wrong trade practice.
E, All the promises as shown in their web site is fraud,wrong and misleading.
Please direct them to provide the ticket and not deprive me to watch the show.Please take appropriate action against the BOOK MY SHOW.Please enquire how much customers are being looted by this dishonest trade practice.
Complainant
Azad Singh
[protected]@gmail.com
[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

BookMyShow Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Singh,

We are regret the inconvenience caused to you while transacting on our website on 21 Sep 2013 12:27.

We truly value you as our customer and the refund for your unsuccessful transaction had already been initiated from our end on[protected], 02:38:41. The amount charged for the unsuccessful transaction ideally gets reflected back to the account within 7-10 working days from the date of reversal. The reversal reference number for your transaction is[protected].

You can quote the mentioned code to the card issuing bank to know the exact status of your transaction.

Your feedback is very valuable to us and we now have a feature for certain cinemas wherein in the event of being charged for an unsuccessful transaction, our customer care team would get in touch with the customer and help him book tickets with the already captured amount.

This feature is in the pipeline and will soon be available for all the events and movies ticketing on our website.

Assuring you of our best services always.

For any queries please write back to [protected]@bookmyshow.com, Call[protected] we are just a call away or chat with us and we would love the opportunity to assist you.

Thanking you,

Team BookMyShow

wkhan_90

from Rajkot, Gujarat

I booked 1 ticket for FAST 7 movie for INOX race course circle, vadodara, worth rs. 152. I got my transaction gone unsuccessful...still bms charged money from my HDFC account...not receiving call...what kind of business is this...or fraud I must say.
They asked for my details as Email : "waqarkhan.[protected]@gmail.com" and number [protected].

So pls Just solve this...if you cant...then I will use social media to share and spread in public not to use bms, so that they will not be cheated as I were.

Complainant
Waqar Khan
waqarkhan.[protected]@gmail.com
[protected]

koushikmakam

from Bengaluru, Karnataka