| Address: | Mumbai City, Maharashtra |
This is a request to all my friends, please do not purchase this brand of product from the market(Butterfly Rhino wet geinde). My mother purchased this wet grinder as she needs to grind her masalas and rice dough.
Yesterday while using the butterfly rhino wet grinder it got overheated and caught fire. My mother would usually start the grinder and then come and check it after every few minutes. She did the same yesterday. After a few minutes the grinder caught fire which spread quickly. there were other things kept in racks which got burnt completely. I immediately turned off the main power and called for help. With the help of neighbours we were able to put of the fire but it took time as the fire was big. Please see the pictures of the remains.
I called the company(Rhino butterfly) on their support number[protected]. They said a technician will come to our house within 2 days abd gave me a complaint number[protected].
The next day the technician came to check the grinder. He was shocked to see the condition. I told him what happened. He was not ready to agree that it was the grinders fault. I showed him the switch board which was intact also the spike guard was intact. If it was a short circuit both the board and spike guard would have got burned. But nuthing happend to them.
I have a 5 year replacement warranty on the product and he refused to give us a replacement. Was this information helpful? | 
pls advise .