Bookinhotels.com Complaints & Reviews
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
No Hotel Reservation!!
I booked a suprise weekend away for my husbands 40th birthday in London. This was all paid for in May 2009. Unfortunately... same old story as previous customers.... when we arrived to check in at the hotel on 2nd october 2009, we were told our reservation had been cancelled. I had all the relevant paperwork but bookinhotels.com had not paid the hotel. Luckily the hotel did have enough room for us to stay but I then had to pay again on...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Failed to honour its promise for a refund
I made a booking with bookinhotels.com which requires cancellations to be made 3 days before the 1st day of stay.
I then sent an email one week before the due date to change my booking as I was delayed by one day. I got a reply saying that a refund will be credited to my credit card account. When I arrived at the hotel I was told the same thing and I paid for the room again.
It is now more than weeks and the company still has...
I then sent an email one week before the due date to change my booking as I was delayed by one day. I got a reply saying that a refund will be credited to my credit card account. When I arrived at the hotel I was told the same thing and I paid for the room again.
It is now more than weeks and the company still has...
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Bookinhotels.com Recent Comments
- Failed to honour its promise for a refund
I made a booking with bookinhotels.com which...
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