PepsiCo India Complaints & Reviews

Urgent Complaint: Irregular Supply & Pending Visi Cooler Installation
Dear Sir/Madam,
I am JK General Store, located at 221/2 Pratappur Sarsai, Kanpur Nagar (209305). I am regularly dealing in your products and supporting your brand at my outlet.
I would like to raise a serious concern regarding irregular product supply and non-installation of visi cooler at my shop. Despite repeated follow-ups with your sales representative,...

Good evening sir my farm name Swad fast food restaurant located at baydwal enclave goner phatak riico sitapura Jaipur Rajasthan your company frize/ refrigerator installed at my soap but he is not working last 10 months i complent for this repaired again and again locale distribuer seles excutive mr Sanjay and repairing woker mr kumavat again and again many times Mene while but they are not redire this so I request to you sir please do something...

I am the owner of Sonu Karyana Store, located in Narot Puli, Sarna, Pathankot – 145025, Punjab.

In April–May 2024, I signed an agreement with PepsiCo for a single-door fridge, after depositing two cheques — one of ₹10, 000 and another of ₹100 — as part of the contract. I was assured by the local PepsiCo staff that the fridge would be delivered within 5–6 days.

Since then, over one year has passed, and I have still not received the fridge. Despite multiple follow-ups with local staff, I am only told that “it will arrive in 2–3 days” every time. I even made a metallic stand for the fridge last year, expecting delivery.

I have emailed PepsiCo India at consumer.[protected]@pepsico.com and pepsico.[protected]@pepsico.com on 29 May and 2 June 2025, but have received no response from the company.

Additionally, when I asked the local PepsiCo representatives to cancel the agreement if they could not deliver the fridge, they refused and told me I would have to sign a new agreement and make a fresh payment — which is completely unfair.

In the last 2 days alone, I’ve made sales worth ₹12, 000 from beverages — but now I’m unable to sell Pepsi products properly because of the lack of a fridge, despite being a Pepsi partner for many years.

I request PepsiCo India to please look into this matter urgently and resolve it as soon as possible by delivering the fridge or officially cancelling the agreement with a refund if delivery is not possible.

Shop Owner: Varinder Pal
Shop Address: Sonu Karyana Store, Narot Puli, Sarna, Pathankot – 145025
Agreement done: April–May 2024
Cheques submitted: ₹10, 000 and ₹100
Emails sent: 29 May & 2 June 2025

Dear Sir
I purchased mango slice from dmart Gandhinagar qty 1.75 liter in which white fungal growth observed and given bed smell. Pl do the needful and resolve concerns

I bought a packet of plain salted blue uncle chipps as i opened it i found out 5 pieces of chips. It was a 5/- packet so basically a chip cost me a rupee. Having it since childhood so i did not expect this.

I bought the pack of chips and there was only one piece in whole packet…..having a video of same only one piece of chips in packet and the taste of was also sooo bad

Dear sir

Iam disbutor in Adilabad in Telangana india iam working 6 year's in disbutor given Adilabad code 115210

This month also billing pepico but today area ce came and asking load vichile but iam telling this month 20th June came vechli but Full rain every day so I have Full stocks of godown so no emety place so I have no requirement of Lays

So TDM Tirupathi
Ce Balu

Today's given full vechile chips order or not possible remove of your disbutor

Regards

Sai Nagaraju Trader
ADILABAD
Code 115210
Phone number: [protected]
[protected]

Some filament like transparent materials were found inside slice mango juice. I bought this slice juice today 5.6.24, with MFD 26.4.24 and EXP DATE 22.10.24...

Dear Sir/Madam,

I hope this email finds you well.

My name is Savji Devram Patel, and I am the owner of Choice Super Market in Airoli, Navi Mumbai. For the past 10 years, I have been selling your company's products and have consistently experienced high customer satisfaction. I have a refrigerator provided by your company, which has been instrumental in maintaining the quality of the products.

However,...

Dear Team Pepsico,
My Fridge Assist no 64811
you fridge is not working last on week i have complaint you area manager but no respond from there end, request you kindly arrange the technician for check the fridge as soon as possible as I'm facing your PepsiCo sale loss on regular basis.

please look into this

I bought one case of Pepsi 400 ml bottle Pepsi distributor (Brijesh General Store) in Barsana on date 21 st May, found one tilt cap & leaked bottle which spoiled the whole case with sticky syrup.

Second bottle with torn & damaged label.
Evidence of the above attaching for your review & prompt action to replace the product with compensation as leakage bottle damaged other 4 to 5 bottles. Request to do needful on priority....

I hope this email finds you well. I am writing to bring to your attention an issue I recently encountered with one of your products.

On date[protected], I purchased Mirinda Soft Drink - Orange 750 ml Bottle from Store Name -Balaji Medical And General Stores and address-Shop No. 4, LT. Road, Modi Apartment, Dahisar West, Mumbai - 400068 -Mobile No: +91 [protected] -. Unfortunately, upon inspection, I discovered that the product...

This complaint is regarding PEPSI refrigerator. Actually due to some my personal reason i shut down my shop permanently in May 2023 and from that time i am continuously calling to my dealer to pickup your asset and provide me NOC and my security deposited cheque. Regarding the same i reached out to Ankit ( [protected]) Sonu ([protected]) and [protected]. Every time they told me Asset will be pickup in 2, 3 day or within a week but around a year passed nobody has pickup the asset. Even after every 2, 3 month they ask asset photo on whatsapp.

I want to inform you that my space was on rent and now the owner is saying if you will not pickup in next 7 days i will sale it in scrab. so i request you to please collect the asset and provide me the NOC otherwise i will not responsible for the asset.

I purchased a 1.2 litre tropicana slice bottle and i got a unusual taste, quality concerns from it. I drank it.. Felt something odd in my mouth.. Took it out.. And it was a like a rock lichen. I felt so awkward that i immediately disposed taking a photo. This is surely a violation against health and safety. There should be immediate action against this and do let me know what action you took.

Attach some pictures for slice juice

Date : 22/02/2024
i buyed a empty lasy packet. The falover is american style cream & onion. When i reached home the packet is filled with air, how the company will manufactured such a deficit packets. On that time i feel very sad. These people hurt me a lot these a just 5 rupees packet but i dont know how many people are facing this issue, after buying that 5 rupees packet. Please some one get me the justice. The company must give me an explanation and justice too..
Thank you
contact me: [protected]@gtaxfile.Com

I purchased a 200-ml 7up bottle from the IIITB mess canteen and found about 6 to 7 bugs on the inside of the bottle cap. This is totally unacceptable and outrageous. I want some kind of compensation for this.
Date of Incident - 26/11/2023

Dear sir/madam
I am from Dhenkanal.I have a snacks store infront of college since last 8years.I am retailer of your products.my complain against the distributor.he is taking order since last one month ago .his behaviour is unprofessional and nasty for me.plese change the distributor for better service in Dhenkanal town. Please solve the issue.

With regards.
Niroj Kumar Rout

Dear sir/madam,
We are retail saler of Pepsi products. We are sailing pepsi glass bottles from long time but now we stopped sailing glass products. But wholesaler is not taking resuable glass bottles back.
I have maid complaint regarding same few months back but still issue is not resolved.
Please take this complent seriously and do the needful.

Hii,
I drunk sting the day before yesterday
( only one bottle worth ₹20.)
And now i got cold and cough because of
your product
Now i will never recommend to anybody to
drink this poising drink. I got 2 days off
from office because of you.&
Suggestion cum warning A: Don't play
with people's health
Jay Hind 🙏🏼

I found a dead spider in the packet of lays chips