[Resolved]  Cafe Coffee Day — Bill not Provided + Unprofessional Behaviour of Staff

Address:

New Delhi, Delhi

The complaint is for East Patel Nagar, New Delhi Cafe Coffee Day, where I happened to visit today i.e. on 7th March. Total charged of Rs 450 were taken, and a bill was not provided. On regular asking for the same, they said that the Bill has been DISCARDED, and therefore we'll have to take a Manual Bill. Secondly, we ordered for a Choco Frappe with Ice Cream, where Ice Cream was not even added. On complaining, they added a scoop of normal Vanilla Ice Cream(costing Rs. 37 in the Menu), for which they charged Rs. 81 in the so-called manual Bill. In Chilli Cheese Toastizza and Egg Wrap, where we had asked for Single Cheese, no Cheese was added, and again on complaining, they refunded us Rs. 12 back. Thirdly, the order was taken by a girl, Ginny, who did not look like a staff of CCD, since she was not in her CCD Uniform, and knew nothing about the orders. Dear Cafe Coffee Day, we are very old and loyal customers to you, and that is why raised such an issue. I personally do not want the image of CCD to be spoilt like this. Kindly resolve this issue.