[Resolved]  Cafe Coffee Day — Deliberate negligence of customer by CCD staff

Address:

Bangalore, Karnataka

Hi, This is to bring into your notice the highly inappropriate and non-cooperative behavior of CCD staff at CCD Lounge, JP Nagar 5th phase, Bangalore. I and my friend checked into the lounge at around 11:30 pm, took our orders and went out while bike's helmet was left inside. We realised and rushed back only to find the glass-door locked from inside. It was around 11:45 pm. We repeatedly shouted from outside, and saw two people inside, who despite seeing us, did not respond to our calls. They clearly saw us as we could see them from the glass door. We called the CCD land-line 6 times. The guys inside peeped out of service window, clearly showing that they heard the phone ringing up did not pick up. They even switched off the lights from inside to ward us off. I don't know what kind of hospitality is taught to them during their training programs. This clearly marks a black day in the history of CCD and its customer friendly repute. I always appreciated the way CCDs operate, but this particular incident clearly washed away all the good will. I hope this matter is taken seriously. An irresponsible staff is worse than a bad product. Just imagine the trouble I would have faced if instead of helmet, had it been my vehicle's keys, or my room's keys. Regards, Nripane. [protected]